Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,530 Reviews)
Rating breakdown 11,530 reviews
5 Stars
5,541
4 Stars
2,663
3 Stars
1,700
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
1
TurboTax state file a sham!
on February 14, 2026
Posted by: KRST666
from MA
After using TurboTax product for decades, I'm going to switch services. Trying to file my State tax for the $25 fee was impossible! I kept getting a "slight snag" loop and had to pay $65 from my Federal refund to e-file my taxes. Very frustrating!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wonky this year
on February 14, 2026
Posted by: Snicklefritz123
from MD
The software was difficult to load this year. I clicked on the windows option, but the button would not accept the input...said something to the effect of "windows not supported." I had to stumble around to find another way to load the system up. Also, the product got hung up on my W2 when I tried to enter in the paying institution address. It would not accept the imported input (which seems strange) and it said that only certain characters were accepted, but I only used "acceptable" characters...AND...it wouldn't let me progress beyond that screen. What it wanted (I finally figured out) was the address to be input via multiple boxes. I've had this W2 institution for 5 years now and never had a problem before.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good tax software
on February 14, 2026
Posted by: OmRK
from Tennessee
Overall, Turbotax is straightforward to use, but I had to make adjustments to my equities trades that did not include some cost basis information.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax is not as good as prior years.
on February 14, 2026
Posted by: cataxer1
from Georgia
The quality of turbotax is not as good as prior years. Things are harder to enter and the help screens for entering retirement accounts are blank.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
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on February 14, 2026
Posted by: 1x34vbq2345rwefzdfva
from Alaska
Difficult and confusing at first about adding investment sources. Initially the steps were unclear. Once I determined the method, it was cumbersome because each time I want to add an investment source, TurboTax cycled through the step where I supposedly could find the investment source by using drop down menu. Waste of time, I just entered each investment source on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on February 14, 2026
Posted by: Rick112756
from Florida
Turbo Tax is easy and accurate and reliable and gives explanations for questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
does the job
on February 14, 2026
Posted by: IceIceBaby614
from Ohio
seems to work well. Usually, one or two things I have to google because TurboTax is requiring something a document didn't include.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Premier turbo tax is great
on February 17, 2026
Posted by: Anonymous
from Ohio
PUSHING A $40 PROCESSING FEE ON federal return when trying to use the one state efile is crazy when I was to get 5 free federal returns. I should get the $40 back for my daughter paid the fee by mistake
Written by a customer while visiting turbotax.intuit.com