Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,264 Reviews)
Rating breakdown 10,264 reviews
5 Stars
4,922
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Not great but I don't have anything better
on October 15, 2025
Posted by: Anonymous
from Hawaii
This year I had no problem with Safari compatibility.
As far as accuracy, there is still a problem with seller-financed mortgages which usually counts the interest income twice and has to be corrected manually. I've had this problem for about 15 years and it's still a glitch that hasn't been corrected.
I have to use the desktop version instead of online version because I have to be able to dig into the details of my fairly complicated return and make corrections manually. If you ever get rid of this option, I will no longer use Turbotax.
I called support back in April when I was doing a first pass at the return and filling for an extension. Support person was knowledgeable and helpful.
State return for Hawaii is not very user friendly and does not provide eFile option except for very simple returns. Seems to always send you to the Hawaii tax department website to answer most questions.
The feature I like the best is the ability to move from EasyStep to forms quickly to find out how your answers are affecting your tax return.
Turbotax could be improved, but I haven't found anything better yet.
As far as accuracy, there is still a problem with seller-financed mortgages which usually counts the interest income twice and has to be corrected manually. I've had this problem for about 15 years and it's still a glitch that hasn't been corrected.
I have to use the desktop version instead of online version because I have to be able to dig into the details of my fairly complicated return and make corrections manually. If you ever get rid of this option, I will no longer use Turbotax.
I called support back in April when I was doing a first pass at the return and filling for an extension. Support person was knowledgeable and helpful.
State return for Hawaii is not very user friendly and does not provide eFile option except for very simple returns. Seems to always send you to the Hawaii tax department website to answer most questions.
The feature I like the best is the ability to move from EasyStep to forms quickly to find out how your answers are affecting your tax return.
Turbotax could be improved, but I haven't found anything better yet.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 16, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Almost overpaid $7.3K. Needed 3 hour call to fix!!
on October 15, 2025
Posted by: 22222222987
from ny
Software doesn't populate forms accurately when given accurate inputs for Roth back door conversion. Following Turbo Tax article on the topic did not help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Stay away
on October 16, 2025
Posted by: turboscammers2395825
from california
Terrible software, flags some errors in a worksheet that don't even matter. Then gives a terrible description of where the error is in the forms and forces you to dig around and find where exactly in their worksheet (which isn't available to you, by the way..) they have something messed up
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Turbo Tax
on October 17, 2025
Posted by: JJay_74
from California
Very accurate, super easy to use. INterface keeps geting better every year
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Unable to e-file using the 6-digit Protection PINs
on October 17, 2025
Posted by: HKJoe
from 5191 Sunny Creek Drive
With the 6 digit protection PINs, we were unable to use them to e-file the tax returns on the night of 10/15/2025. However, we did enter those PINs in step-by-step portion of the data entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A long time user of TurboTax
on October 17, 2025
Posted by: crashcar
from Lubbock, TX
Lora/Laura was most helpful & knowledgeable. Much appreciated.
Many thanks, Cary Carter
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
William Riley review bad
on October 18, 2025
Posted by: Riley review bad 2024
from CA
EIN numbers rejected by the IRS. Turbo tax was not helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I liked the disc MUCH better
on October 18, 2025
Posted by: CBac
from Florida
I dont like the new interface in the income section, I dont understand the confusion around importing from banks, and I HATE that you dont offer the disc anymore
Written by a customer while visiting turbotax.intuit.com