Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,264 Reviews)
Rating breakdown 10,264 reviews
5 Stars
4,922
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
K!'s need help
on October 15, 2025
Posted by: frustrated1000001
from MA
you need to do more work to make your K1 entries easier and clearer
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Persistent bug in software intuit never fixed
on October 15, 2025
Posted by: Anonymous
from NV
You failed to update the software and address a bug you have in software ? Seriously bug still present October 14, 2025? Software has a glitch when you enter your K1 and then have intuit do a smart check, do you have a clue what I am talking about? FORM 3868 ? This form with facilities has absolutely nothing to do with my business in software. I would send you a screenshot but you provide a input link
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Eliminate bugs
on October 15, 2025
Posted by: PavlvsI
from Illinois
Encountering bugs especially in the schedule k-1 section. also, i think the state tax return interface could be improve.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax makes it easy but not efficient
on October 15, 2025
Posted by: mt1199911
from Washington
I have been a turbotax Premiem edition user for decades. It has a lot of state about my past taxes which makes it easy to do new taxes and I have a lot of complex partnerships. However, there are a number of things that frustrate me.
1) The import of imformation from Fidelity and Schwab is broken. It connects but fails to import anything. How can the 2 big brokerages not work with Turbotax? How could this not be tested? It seems to be a well known problem as people say "try try again and try again and then manually enter".
This is absolutely frustrating and the first time in years that it failed so spectacularly.
This is absolutely frustrating and the first time in years that it failed so spectacularly.
2) I have a lot of K-1 forms from partnerships, with Section 199A reporting. These are extremely manual, because unlike most public traded partnership where taxpackagesupport generated txf files, none of partnerships seem to know how to generate a txf file. And the primary reason is that the txf standard does not allow for that information to be coded and imported! To be considered a premier product this HAS to be fixed. By manual entry, I am making a lot of mistakes whereas the business that is sending the K-1 form is better equipped to do the right thing and send a txf file I can import.
3) After entering a K-1 form, turns out there are many errors that one has to fix manually (often it is not clear how to fix them). The user interface should fix this before we move to next screen rather than having to go to forms interface to fix the errors.
4) Form 8997 is not supported, code Z for a schedule D transaction. This is opportunity zone investments and needs yearly reporting. The official workaround seem to be to not efile but do a paper mailing. This is a relatively simple form, why would this not be supported even in the premier product.
5) Multiple states. With real estate investments it is easy to get into a situation with multiple state tax forms. Each of them is horrendously expensive. We need a package where multiple states can be bought at a discount. I find it easier to manually file for states!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great.
on October 15, 2025
Posted by: BABALIBABA
from California
This version of TurboTax seems to have all the features needed for my filing requirements
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Awesome
on October 15, 2025
Posted by: Jax 29
from Brandywine MD
This was wonderful experience with Turbo Tax personnel outstanding customer service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a scam
on October 15, 2025
Posted by: KevinTinAR
from Arkansas
Ridiculous e-file payment structure. In order to use the advertised $10 club purchase credit towards state e-filing, I'd have to pay a $40 federal refund processing fee. This is a mafia-level scam.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Interest and penalty payment information
on October 15, 2025
Posted by: KTWT
from Massachusetts
TurboTax provides no information about Interest and penalty payment.
Written by a customer while visiting turbotax.intuit.com