Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is great and enrich my tax knowledge
on October 13, 2025
Posted by: hsiao73
from texas
The product has rich features and interface is user friendly
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is usually AWESOME. 1031 work was bad.
on October 13, 2025
Posted by: Bass Axeman
from Caliifornia
I have used TurboxTax for 2 decades. Usually AWESOME. This year I had a 1031 like kind exchange. The software did not have a "wizard" for this and the path to get all the forms correct was convoluted. I had to file an extension this year. I went through half a dozen "Tax Experts" (advice) before the last one finally was able to help. She was wonderful. Took us 3 hours of on-line work to finally get a return correct that deferred my gains to the new property.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbo tax
on October 13, 2025
Posted by: kheyoura
from Illinois
very easy to use. answers to questions easy to understand. have been using turbo tax for at least 10 years
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Will Be A Repeat TurboTax Customer!
on October 13, 2025
Posted by: pearl redwing
from Texas
This was my first time to use TurboTax. In the past I've used CPA's to prepare my taxes. I especially liked the feature that enabled me to import my 1099's. Since I wasn't that confident, especially for the foreign tax credit portion, it was extremely helpful to be able to pay a nominal fee to access a tax expert. Tax Expert Johan was very helpful. He patiently walked me through my forms and answered all my questions and addressed all my concerns.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 14, 2025
Thank you for switching to TurboTax! We’re grateful for the chance to serve you, and hope to be your go-to for years to come.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cumbersome Input
on October 13, 2025
Posted by: Maize1
from California
interface for inputting investment income(interest, dividend, sales etc) were cumbersome and hard to follow in Premier this year, taking much longer than necessary. 2023 and prior were much easier. "Help" staff offered suggestions which were outdated and not in synch with the 2024 screens. Please make the interface better next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
case number 1760057241138.
on October 13, 2025
Posted by: live help from nancy
from utah
case number 1760057241138.
Nancy from North Carolina (live help) was a great partner in solving my issues today. Dogged, supportive and with me all the way. Great company representative!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not improving.
on October 13, 2025
Posted by: Johno2025
from WI
No "drill-down" no source data.
Wisconsin product has become less helpful in recent years.
Will consider alternatives for next year.
Wisconsin product has become less helpful in recent years.
Will consider alternatives for next year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax could be better
on October 13, 2025
Posted by: Pete_101
from NJ
1. Turbo Tax Brokerage Account import does not work with Chrome. This should be explicilty called out in the instructions. When chaning default browser to Edge, the import worked
2. Turbox Tax missed a $14.93 tax credit. I overpaid on NJ UI WF/SWF - 195.93, when the limit was set to 181 (line 14 on W2 form). Turbo Tax did not allow my to submit my tax form with the $195.93 value. I had change the value to $181, so I lost the credit for $14.93
2. Turbox Tax missed a $14.93 tax credit. I overpaid on NJ UI WF/SWF - 195.93, when the limit was set to 181 (line 14 on W2 form). Turbo Tax did not allow my to submit my tax form with the $195.93 value. I had change the value to $181, so I lost the credit for $14.93
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com