Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Disappointed
on October 12, 2025
Posted by: customer for a long time
from NJ
Unfortunately, the updates create more work. And the tab no longer goes from field to field, it goes to the help button next to each field. It's totally inefficient.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SPECIFIC CHILD CARE QUESTIONS
on October 12, 2025
Posted by: MARY1216NC
from NC
WASNT SURE IF THE SITUATION FOR MY DAUGHTER (FOR WHOM I WAS FILING HER TAXES) WAS ACCURATE: SHE IS MARRIED, BUT NOT TO THE BIOLOGICAL FATHER OF HER DAUGHTER, THEY AGREED THAT RACHEL FILES WITH MARGOT AS HER DEPENDENT, NOT THE BIOLOGICAL FATHER AND MY DAUGHTER PAYS MARGOT'S CHILD CARE COSTS. QUESTIONS WERE ABOUT HER HUSBAND AND WHETHER SHE LIVED WITH HIM. i WASNT SURE IF THIS WAS BEING APPLIED TO THE CHILD CARE QUESTIONS OR TO SOME OTHER ASPECT OF THE RETURN. THANKS OTHER THAN THAT ITS GREAT.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Over 15 years of great tax returns.
on October 12, 2025
Posted by: Age Without Limits Yoga
from AZ and IN
I have used TurboTax for more than 15 years. This year I had trouble with transmitting, but once I cleared the browser cache, it filed in seconds. The support help through the web helped. I liked the feature this year that helped you estimate next year's taxes.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
User experience during startup is painfully slow
on October 12, 2025
Posted by: rg7187_sj
from CA
Every time I start Turbo Tax it takes an eternity to download updates and install them. This is quite unacceptable from a user experience point of view!
2. I have a $10 credit in my account when I purchased Turbo Tax but I was charged the full $25 for my state tax refund , instead of the $15 that I expected. Classic bait and switch move by Intuit.
2. I have a $10 credit in my account when I purchased Turbo Tax but I was charged the full $25 for my state tax refund , instead of the $15 that I expected. Classic bait and switch move by Intuit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall a good report,
on October 13, 2025
Posted by: JCWBCW
from NC
Foreign tax credits reporting is confusing
State reporting could improve
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on October 13, 2025
Posted by: Kanteti
from NC
TurboTax is very intuitive and easy to use for anyone even without any tax expertise
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Have used TurboTax for several years
on October 13, 2025
Posted by: Pamgkp
from MS
Have used TurboTax for several years & it is a good product.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It Gets the Job Done
on October 13, 2025
Posted by: strawberry joe
from Georgia
I don't do importing and I usually file MeF, but I had to file paper this year. I don't like the download requirement - I prefer a CD. TurboTax didn't import my 2023 data and I had to manually enter everything. What a hassle!
Written by a customer while visiting turbotax.intuit.com