Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
TurboTax - Great Resource and Great Filing Aid!
on October 12, 2025
Posted by: Pepper956T
from Texas
Great experience. Excellent support/help. Easy to follow. Wish some of the forms on reviews were easier. Great features. Compatible. Offered options to determine the best avenue to follow - very beneficial. Accurate.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it’s our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good as ever
on October 12, 2025
Posted by: tax rater
from auburn, WA
satisfying and easy to understand and the ability to double check.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The way to go!
on October 12, 2025
Posted by: Palmer 80
from California
It was a good experience. I have used TurboTax for several decades.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TuroboTax dropped the ball when it came to filing
on October 12, 2025
Posted by: JDDuncan
from NE
My 2023 return was filed late and had to filed by mail. It was done in Turbotax before starting my 2024 form. When I tried to file my 2024 form, it was rejected. I check with the IRS and the AGI from 2023 had not yet posted. However, Turbotax did not flag that and said only to check the AGI, even though it had the filing date for my 2023 return, which was only a few weeks earlier. It apparently does not keep track of current dates because it encouraged me to efile my 2023 return even though it was well past the deadline for efiling. So I waited until my 2023 AGI was posted on the IRS website and tried to efile again, but it was still rejected, even though it was correct. Apparently the IRS did not have my AGI in the right database yet, even though it was posted under my personal account. Nevertheless, Turbotax came up with the same AGI from my 2023 return (which matched the one the IRS had posted) and encouraged another efiling. I had already wasted $50 and decided to file by paper but was left feeling like I got fleeced by Turbotax for the efilings because they charged me each time, even though both were rejected. A person should have to pay only once until the return is accepted.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax needs improvement
on October 12, 2025
Posted by: scoutracer
from VA
I have trouble printing & saving my tax return - esp for review. Feels like old software -- not modern.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would like to apply E-file credit when I'd like
on October 12, 2025
Posted by: SomeRN
from North Carolina
I generally use Turbo Tax every year, however, I'd like to have the opportunity to apply any credits for electronic filing or anything else to the file of my choice, not have it automatically applied to whichever file is submitted 1st. I prepare other's taxes prior to my own and I have to hold off on transmitting those State returns until after I've electronically filed my own. This is frustrating.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible, buggy software
on October 12, 2025
Posted by: jzet
from CA
Multiple issues with tax filings
I had to spend hours on the phone with TurboTax support to correct inaccurate calculations from TurboTax
I had to spend hours on the phone with TurboTax support to correct inaccurate calculations from TurboTax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It is ok.
on October 12, 2025
Posted by: PL1942
from WA
It is ok and can be better. *****************************************
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com