Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Pretty good, but still is not bug free
on October 9, 2025
Posted by: Grumpy Grizzly
from Nevada
I ran into a snag with an error message at the end. When I tried to update my IRS PIN, an error msg popped up saying it hit a snag and suggested I review what I last worked on. I reviewed my entire Fed return and still got the error msg. I found a work around by inputting the PIN manually through the forms function. This is why I gave 4 and not 5 stars.
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ok
on October 9, 2025
Posted by: no100
from new jersey
can not get the $10 credit for filing state return
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax should notify when entries not supported
on October 9, 2025
Posted by: ssgolden
from Colorado
I am super disappointed for the first year in TurboTax after using the product for many, many years. I had a K-1 from an oil & gas asset sale that included Boxes 11I and 11ZZ. It wasn't until after filing my return with a significant refund that I discovered that these two boxes with "Other Income" did not flow to Form 4797 as required so my refund was overstated. There was no popup or warning but when I right-clicked on the number and drilled into it, the note said that Box 11I was infrequently used and not supported so the user must manually enter in the appropriate form When I tried to enter into Form 4797 Part III, only Parts I and II were available, so I had to manually create Part III. Then because it was manually created, the numbers did not flow as an exclusion to Form 8960 since it was non-passive income. So I had to overwrite the value on Form 8960 which precluded me from e-filing. After paying $60 to call support, this was all confirmed with no additional options so I gave up and just moved the Other Income to Schedule E so that TurboTax could handle. The results in the same tax burden but is now on the wrong form Very displeased this year with the programming. I e-filed an amended and paid back the bulk of the overstated refund. This has been a nightmare.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
On Line Version is the pits!
on October 10, 2025
Posted by: Bob6572
from Tennessee
The inability to save as you work is not a confidence builder
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
was a struggle
on October 10, 2025
Posted by: haiakim
from ca
hard to use and the expert donald was rude and talked down to me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Product is Excellent
on October 10, 2025
Posted by: JADAN12
from California
Great product. Easy to use. Works well with MS 11. The online support is awesome
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good!
on October 10, 2025
Posted by: SekSiv
from CA
Turbo Tax is user friendly and is useful for my needs.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1040 form
on October 11, 2025
Posted by: om gupta
from California
Good
But it needs to change on Schedule E part 2, where it needs to bring in profit /loss from S corporation return, the program must do automatically. I had great difficulty figuring out why it is not transferred until I figured out
I have to fill up a form for schedule-K
But it needs to change on Schedule E part 2, where it needs to bring in profit /loss from S corporation return, the program must do automatically. I had great difficulty figuring out why it is not transferred until I figured out
I have to fill up a form for schedule-K
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com