Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Dark Patterns
on October 8, 2025
Posted by: LightPreference
from California
Dislike the dark pattern of filling out state taxes before being informed of $25 fee, and dark pattern of attempting to add a $45 fee for deducting fee from refund without fee being presented in standard way (it's bolded but not in the usual Total: Price format). While I understand "line must go up" every quarter which is NOT Intuit's fault, I do hope you have team members internally advocating against distasteful revenue enhancement tactics. Thank you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on October 8, 2025
Posted by: FPC2
from MD
Really like TurboTax, been using it for over 20 years
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax does a decent job but has a few glitches
on October 8, 2025
Posted by: JennyCA
from California
Turbo Tax does a relatively good job of helping one file their taxes. My two complaints would be:
1) Intuit needs to update the IRS address to send 1040-ES and 1040-V (estimated tax payments and payment vouchers) for states like California
2) California Form 3840 (Like-Kind Exchanges) has a glitch that prevents a taxpayer from efiling the CA tax return. The glitch is that the software insists that more than one property be listed in section A, part 1 for properties that were given up. There is frequently not more than one property given up and this glitch creates an error and therefore the CA 540 tax return cannot be efiled.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I fully recommend Turbo Tax
on October 8, 2025
Posted by: itscalang
from California
The step by step process makes the user aware of all the options available to them.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Misleading product and not very simple UI
on October 9, 2025
Posted by: AshishAG123
from WA
Misleading product. No support for FBAR even though it is supposed to provide support for Foreign income and assets.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, Simple
on October 9, 2025
Posted by: KThomasD
from South Carolina
Very Simple with Financial downloads a must for investors
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Over All Very Very Good.
on October 9, 2025
Posted by: SCCoast
from South Carolina
Over all Very VERY good, BUT I found what appears to be a software error and two of the instructions during the "interview" could be improved.
SOFTWARE ERROR:
I had $11 of Margin Interest (Investment Expense). This ONLY applies if I itemize my Federal return. For this tax year, the STANDARD DEDUCTION was better, so I stuck with Turbo Taxes recommendation. I have two state returns: SC and WV. When I reviewed my WV return the $11 of Margin Interest was added back into my income since WV does not allow this deduction. HOWEVER, my Federal numbers did NOT include this amount since I did NOT select itemizing. Note that this $11 is still in the Turbo Tax software. I manually removed this $11 from the WV return since I did not itemize on my Federal Return.
I had $11 of Margin Interest (Investment Expense). This ONLY applies if I itemize my Federal return. For this tax year, the STANDARD DEDUCTION was better, so I stuck with Turbo Taxes recommendation. I have two state returns: SC and WV. When I reviewed my WV return the $11 of Margin Interest was added back into my income since WV does not allow this deduction. HOWEVER, my Federal numbers did NOT include this amount since I did NOT select itemizing. Note that this $11 is still in the Turbo Tax software. I manually removed this $11 from the WV return since I did not itemize on my Federal Return.
CONFUSING INSTRUCTIONS DURING INTERVIEW:
One of the screens that was confusing concerning Royalty's. The screen presented a top level line and then 2 or 3 sub lines under that. It was not clear that these lower level lines were part of the top level line (it had to do with taxes on royalties). From memory it was TAXES (top level) and then Real Estate Taxes and Other Taxes (Lower Level lines). Since I had $103 in Other taxes, it also appeared in the top level Taxes line. Since I knew that I only had ONE $103 charge, I deleted one of them. Of course, this goofed it up. It was then apparent that the top level TAXES was a roll up of the other two categories (i.e., Real Estate Taxes and Other Taxes).
One of the screens that was confusing concerning Royalty's. The screen presented a top level line and then 2 or 3 sub lines under that. It was not clear that these lower level lines were part of the top level line (it had to do with taxes on royalties). From memory it was TAXES (top level) and then Real Estate Taxes and Other Taxes (Lower Level lines). Since I had $103 in Other taxes, it also appeared in the top level Taxes line. Since I knew that I only had ONE $103 charge, I deleted one of them. Of course, this goofed it up. It was then apparent that the top level TAXES was a roll up of the other two categories (i.e., Real Estate Taxes and Other Taxes).
The other place that was confusing was the screen that appears for double taxation by two states (I have income from two states). The wording could have been clearer on this screen. This is the screen where you are presented with the income and taxes paid to the non-residency state and asked if it also applies to the residency state. I did not catch this until I saw on the paper return that I did not have a credit in my home state (residency state) of taxes paid to another state (non-residency state). Again, the wording could have been clearer.
From a compatibility standpoint, the software worked fine with my Windows 11 Pro operating system.
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
K1 annoyance and filing date bug
on October 9, 2025
Posted by: dd99999CT
from CT
Needs more detail when inputting K1 figures instead of requiring us to figure them out. Also would not let me change the date for filing even though I was filing 5 days before the due date. It kept reverting to today's date. Highly annoying!
Written by a customer while visiting turbotax.intuit.com