Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
2
TT add on's
on October 4, 2025
Posted by: Anonymous
from California
include State E-file free of charge, Turbo Tax is always nickel and diming us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurbrTax gets more complicated with error messages
on October 4, 2025
Posted by: Sticky45
from CA
Used TT over a decade, it gets more complicated not simplified each year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax asks for fee
on October 4, 2025
Posted by: add from TT
from ca
Turbo Tax always opening windows and asking for money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Good For Stock Transactions
on October 4, 2025
Posted by: NoName2888
from CA
Stock transaction reporting is buggy and it won't let you file if you don't answer the questions without telling you what exactly they are about.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
could always be better
on October 5, 2025
Posted by: Been TTxing it Too Long
from California
much better this year than previous 4 years when you mislead everyone to file free but of course the the extras were extraalso it flows smoothly but you are never consistent when you take a tax task and use differenetquestions for both lets say husband and wife- be consistent will increase the smoothness-either ask all questions the same for both for each task but dont ask it in one way to one then in another way to the other -too ambiguous then -so you have a problem wheni pat with ctedit card when selecting the exp date can not go to month 9 can select all other months except that month.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax easy to use
on October 5, 2025
Posted by: STWilson46
from Illinois
I've been using TurboTax for over 20 years now. I've found it easy to use and accurate.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax UI is frustrating and unprofessional
on October 5, 2025
Posted by: igorsf
from Florida
It allows to calculate taxes, all right. It is given that US tax system is complicated and it is not easy to create a product to calculate the taxes for all the possible scenario. The calculation part and following all the rules works mostly ok. There are some complex situations where handling might be better, like handling amortized intangibles when interest in partnership is sold. Anyway, with some ChatGPT help, I could figure out how to do in TurboTax what I need.
What is ridiculously outrageous is the the TurboTax UI interface, especially UI for entering investment and interest income. That UI was always cumbersome, but with the 2024 change it become even worse. It only fits the cases when there are very few simple investments or bank accounts. If I need to enter multiple investments, the UI requires too much manual work and it does not even allow me easily see all or at least many my investments at once. The UI requires answering a lot of irrelevant to me questions.
Please, change your UI design team, and consider using much more a compact spreadsheet format for entering information. It makes the large amount of information observable, and it also drastically reduces unnecessary clicks.
Also, why the UI is so inflexible with resizing? People have different screen sizes and need to put more than one window on the screen. Why cannot I shrink the TurboTax window to what size I need?
The accessibility of TurboTax is also terrible. Why cannot I make the font bigger? Some people using it do not have perfect sight. It is very difficult for people with weak eyes to work with TurboTax.
When I work with TurboTax, a lot of things are not clear, and I frequently need to copy/paste some text from teh screen to chatGPT or search engine, or just a calculator to verify calculations. It is beyond me why copy/paste from TurboTax screen is not allowed.
Overall, the experience with TurboTax is frustrating, and I will need consider other tax preparation products.
I'm sure a product with such a bad UI might continue exist on thej market only because of a near-monopoly status of the vendor.
Please fix the UI.
What is ridiculously outrageous is the the TurboTax UI interface, especially UI for entering investment and interest income. That UI was always cumbersome, but with the 2024 change it become even worse. It only fits the cases when there are very few simple investments or bank accounts. If I need to enter multiple investments, the UI requires too much manual work and it does not even allow me easily see all or at least many my investments at once. The UI requires answering a lot of irrelevant to me questions.
Please, change your UI design team, and consider using much more a compact spreadsheet format for entering information. It makes the large amount of information observable, and it also drastically reduces unnecessary clicks.
Also, why the UI is so inflexible with resizing? People have different screen sizes and need to put more than one window on the screen. Why cannot I shrink the TurboTax window to what size I need?
The accessibility of TurboTax is also terrible. Why cannot I make the font bigger? Some people using it do not have perfect sight. It is very difficult for people with weak eyes to work with TurboTax.
When I work with TurboTax, a lot of things are not clear, and I frequently need to copy/paste some text from teh screen to chatGPT or search engine, or just a calculator to verify calculations. It is beyond me why copy/paste from TurboTax screen is not allowed.
Overall, the experience with TurboTax is frustrating, and I will need consider other tax preparation products.
I'm sure a product with such a bad UI might continue exist on thej market only because of a near-monopoly status of the vendor.
Please fix the UI.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Step-by-Step tax preparation is excellent.
on October 5, 2025
Posted by: SGLe
from California
We have been using TurboTax to file our Taxes since the beginning, the 80s.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com