Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
poor rejection return, amend claim as dependent
on October 12, 2025
Posted by: xnl3k
from michigan
rejected returns have not been helpful in identify the reason and provide solution (dependent exemption error and didnt tell which dependent was the cause- even though reject has the number provided but turbo tax does not display this). solved the problem with adding IP PIN (turbo didnt help show where and had to hunt that field myself)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax good stuff
on October 2, 2025
Posted by: mjbmjbmjb
from south carolina
mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we’re committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Continue to use Turbotax
on October 2, 2025
Posted by: No CPA here
from SC
Initially had problems getting turbotax to run. Personal Support helped me.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
step by step easy
on October 3, 2025
Posted by: ary2025
from Michigan
step by step guiding with many and deep explanations, accuracy, can move to form
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Ms. Tracy is the best!
on October 3, 2025
Posted by: arunag
from texas
My experience with Ms. Tracy was fantastic. She is the best expert I've interacted with on Turbotax. She was very knowledgeable, patient and polite. She handled all my questions patiently and resolved all my doubts during the more than 2 hour phone conversation. I would want to have her help me with the taxes again next year and every year! She's the best! Many Thanks!!
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like the product but I don't like the company
on October 3, 2025
Posted by: Blainedh
from Utah
TurboTax continues to try and generate more profit at the expense of their customers. I am not happy with many of their decisions and it makes we want to look for another tax company - one that I can trust. I am most disappointed with their Audit Defense product. I have been purchasing this product for a number of years. I recently found out that they are doing their own audit defense product. I found out (after purchasing) that the new audit defense only lasts 1 year, even though the IRS can audit you for up to 7 years. This new product is basically a way that they can steal from us. I contacted the company that used to provide this service for them and they honor the service for as long as the IRS can legally audit you and they charge less than TurboTax. What a scam. TurboTax did not clearly explain the difference between the old and the new product. Its a shame that they are now more interested in their stock price than their customers.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
where do you put money you sent when you filed ext
on October 3, 2025
Posted by: toomuchPooh
from Florida
I sent money when I filed for extension, but there was no prompt for the money I already sent to IRS, Hope it does not get overlooked.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
excellent support
on October 4, 2025
Posted by: pjdeb
from NY
The support given by the experts made it possible for me to complete my taxes easily and in a timely manner.
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com