Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbotax has always been great
on September 29, 2025
Posted by: KNP01
from Georgia
I use TurboTax every year. Makes everything easy for filing my taxes.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic Support Staff
on September 29, 2025
Posted by: FL Space Girl
from Florida
Shawna and Kate are two employees who are an asset to your company. They problem solved with me so I could finish my 2024 taxes. Shawna and Kate had patience and listened to me. I was so thankful for their support!
Response from turbotax.intuit.comBy TurboTax Care Team, September 29, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good for less than complex returns
on September 29, 2025
Posted by: Alan M H
from FL
If return is complicated (including K-1 and K-3 forms), no help is available in the software application.
Response from turbotax.intuit.comBy TurboTax Care Team, September 29, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is much more difficult to use.
on September 29, 2025
Posted by: WhelanJJ
from CA
2024 Turbo Tax proved much more difficult to understand and use. The import section was particulerly difficult and was never sure that it had picked up all rlevant information. I needed to perform manual alterations and had difficulty in making changes. It was also totally unclear how to do manual entry. I guess it just got picked up later but I was never sure. I had to go and manually check everything.
My wifi is somewhat spotty and TurboTax now uses it extensively sometimes being unusable when the internet is down and won't even start until having checked for updates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Average product
on September 30, 2025
Posted by: More stupid requirements
from tn
Overall does a good job on taxes. Stupid program mistakes makes filing electronically difficult
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Flaw in turbotax program
on September 30, 2025
Posted by: m931
from colorado
Return was rejected because of missing IRS PIN number. the program never asked me for the IRS tax PIN number! This is a bad flaw in your system!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax will always be my Tax Program
on September 30, 2025
Posted by: chamNV
from Nevada
I am a satisfied and a happy customer, thank you for your service
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Using Since 1997
on September 30, 2025
Posted by: Joe A in AZ
from Sun City West, AZ
Been using TurboTax since 1997 and it has never failed me.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com