Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
2
Turbo Tax 2024 was Frustrating
on September 27, 2025
Posted by: MikeFLB
from Florida
I had a very bad experience with the product. I have an unusual situation which includes 17 state returns. I spent 3 hours with a wonderful support person, who strived to help me with e-filing my federal and three state returns. After trying many things, we deleted the software and reinstalled the software, then removed all states. We were able to transmit the federal return. However, the return was rejected due to a typo in one of the SS#s. After I made the correction of the SS#, I reran the Review and to my surprise, there were 141 new errors. Our names and social security numbers fell out, the names of the partnerships, addresses and FEI#s disappeared, I had to key descriptions, date acquired and date sold for the capital gain activity (the amounts of the sale and and purchase price) were still there. After clearing the 141 errors, I tried to re-efile and kept getting "Not Responding" messages and could not get to the efile screen (tried 5 times). I was able to use the same software in the prior two years, without issues. This has been a very frustrating experience associated with payments of $880 for the federal and state software..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax ROCKS!
on September 27, 2025
Posted by: CaseyKM
from New York
I love using TurboTax for my returns and have used it for years. The system walks me through every possible scenario via questions to make sure that I'm maximizing my deductions and paying the least amount of taxes, getting the credits I deserve. Its easy to access old returns (even though I save them), and always gives me side by side comparison option for past years/current tax year which is very helpful. I pay just a little bit, do the taxes myself at home and no need to trudge documents around and pay more money for someone to do them.
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still loving Turbo Tax!
on September 27, 2025
Posted by: DougSlither
from WA
It's always so much easier than trying do fill out the forms myself.
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2024 tax review
on September 27, 2025
Posted by: ayeoh97
from Taiwan
First time user. Some things not intuitive so needed advice from CPA relative.
Response from turbotax.intuit.comBy TurboTax Care Team, September 28, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like TurboTax, it is Awesome
on September 28, 2025
Posted by: laknar
from Virginia
I am longtime TurboTax user for my personal taxes. Interface is user friendly. I am very comfortable with process and confident on accuracy. It's features support my personal tax filing and I like e-file feature. It is compatible with other software and supports downloading the necessary information from banks and other financial institutions which makes filing convenient and fast
Response from turbotax.intuit.comBy TurboTax Care Team, September 28, 2025
We’re so glad to have you with us year after year! Thank you for trusting TurboTax--we’re honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax need more work.
on September 28, 2025
Posted by: 19Foxy41
from Connecticut
You have no provision for sending in returns that requested an extension and sent in an estimated tax amount back on 04/15/2025.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
fine
on September 28, 2025
Posted by: Anonymous
from sc
finexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on September 29, 2025
Posted by: saibaba kammula
from va
great software. easy to use. great support. have been using for no of years
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com