Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Simple and Awesome
on September 25, 2025
Posted by: Turbo Tax Senior Users
simple and awesome tool for senior like to file it
Response from turbotax.intuit.comBy TurboTax Care Team, September 26, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Issue with K-1
on September 25, 2025
Posted by: ColleenAB
from Bay City, MI
The only issue I had was the entry of the K-1 code "V" issue on line 17. The program kept taking me back to line 17 with giving me no information why there was an error. I finally found the issue was form D1 was missing the QBI loss amount. It would have been helpful if the program could give a helpful hint to review all entries on the K-1.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Customer Service
on September 25, 2025
Posted by: Patty2121
from Los Angeles
I am sure the product works better if I weren't filling a return that I missed in 2022, but because I couldn't upload documents directly from my brokerage account or my computer, it was difficult and thanks to the very helpful support team, I was able to manage. It was great to just have someone look at what I was entering. Also, Marquis stayed over the cut-off work hours to walk be through some pressing issues because I was very confused. ,
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, September 26, 2025
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great this year, not so much next.
on September 26, 2025
Posted by: DrBobDO57
I have used TurboTax for years, but unfortunately this may be my last time. I am very disappointed that you will not be providing a desktop version of TurboTax2025 because of the Windows 10 security update issue. This forces me to either use the online version or purchase a new computer with Windows 11. Neither of which is satisfactory to me. I can't believe you can't figure some way to keep the desktop product available.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We appreciate your rating and your candid feedback. It’s important to us to hear both what’s working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
None
on September 26, 2025
Posted by: None Two
from Georgia
Helpful, Easy Flow, Intuitive, excellent experience. Ensures accuracy
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ok but could be more user friendly
on September 26, 2025
Posted by: Rob Mar
from RI
It was ok as far as user friendly but there were a few things I didn't understand, out of frustration I just guessed at those questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall Good Product
on September 26, 2025
Posted by: Rosie8591
from VA
Turbo Tax does a good job of most tax functions/input. I haven't used anything else in a very long time, so I can't determine how it compares. I do have some disappointment in trying to figure out how the software works for certain relatively complex areas, such as Qualified Business Income (QBI) deduction, Rental Real Estate (qualifying for passive vs. non-passive treatment and Real Estate Professional determination, grouping/aggregation of multiple properties), etc. I put questions in the forum, researched thru google, etc. The forum wasn't too helpful. I was reluctant to sign up for the $60+- cost for professional assistance without knowing if they could help or not. And if they couldn't help, I really didn't want to pay. So based on what I thought the results should be, I worked with the TT input until it made sense to me. But it would have been very easy to pay more tax than I should have.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Very Good Product- But has bugs
on September 26, 2025
Posted by: RAMenlo
from CA
I have been using desktop TurboTax for many years and will continue to do so in the future. However, in the last two years I have found bugs in the K1 section which I reported last year, but they have not been fixed. The problems are limited to the K1 and K3 forms. Other than these sections I have been very pleased with TurboTax. When entering K1 information, the program presents address and ownership info and asks if it is correct. If it is not and you correct it, the corrections are not saved so after saving the file and reopening, the old erroneous info appears. There also seems to be problems entering K3 data which led to the program finding errors. I spent a very long time with a TurboTax support person who found a way to correct the errors, by overwriting the erroneous entries - not an ideal solution.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com