Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
TurboTax Has Gone Down The Drain!
on September 20, 2025
Posted by: MikeyJNeverAgain
This was WORST experience I've ever had doing my taxes!
I've been using Turbo-tax for more than 25 years, and this will be the last year.
I'd rather do it on paper then use this horrible program.
I've been using Turbo-tax for more than 25 years, and this will be the last year.
I'd rather do it on paper then use this horrible program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good, would be great if FTC was improved
on September 20, 2025
Posted by: TheDudeDude
from Houston Texas
I prefer Desktop since and have been on it since 2023 when I had some foreign tax and was advised by the helpdesk to switch form Online to Desktop to better address all situations. One thing that is frustrating (even still in 2024 version) are investments that have some foreign tax but from multiple countries. TurboTax does not have a good way to input the data since it only allows 1 country to be entered. It appears this is a common frustration in the community and I would rate it higher if they fixed this feature.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is just ok
on September 20, 2025
Posted by: CSimpson99
A couple of issues are really buggy. The insistent updates to the software often fail and lead to a bunch of troubleshooting. I had a failure with the print the essential remaining tasks once the e-file had been completed and I couldn't get back to the same point. K-1 support in the tool is just so so. There is a lot of room for improvement with K-1s.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
very good
on September 20, 2025
Posted by: little jade
i used it for many years. so far so good. I will keep using it
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on September 20, 2025
Posted by: dieters
from Altadena, CA
I have been using Turbo tax for the past 10 years, works for me.!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
have used TT for almost 30 straight years
on September 21, 2025
Posted by: awosha
from fort wayne IN
Love TT but only ask that the K1 overview page shows somthing like line 1 or 2 from last year and this year to help keep track of what has benn and what needs to be entered. Like you do with 1099 and W2s.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, September 27, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating year filing
on September 21, 2025
Posted by: KQuinby
from Minneapolis, MN
This years filing was incredibly frustrating. When entering my K-1 forms, it did not ask the normal questions for Line 13 information. I had to enter it during the review. It also did not carry over the information related to the Passive Activity losses from previous years, and then asks for me to enter that information when going through the final review. Of course, I have no idea what year the numbers applied to nor why they were in there. And it would not let me skip and look for the information. I had to enter random information to get out of the loop. Then I could not edit the information at a later date. Sooooo frustrating. I basically had to redo the taxes to get them done. Then, when filing state taxes and trying to enter credit card information, it would don't let me select any expiration month beyond the 7th month. As my card expires the 11th month it would not take the information. I finally ended up choosing another card to use just to get it done, but these things should not happen. Filing taxes is hard enough without having to deal with these glitches. K-1s very much complicate filing and Turbo Tax should not make this harder for us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but if you have K-1's go elsewhere
on September 22, 2025
Posted by: Nashvegastitan
from Franklin, TN
The basic part of TurboTax is very helpful, the K-1 area needs a lot of work. It is very difficult to enter a complex K-1.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
Thank you for taking the time to share your review with us. We’re sorry to hear parts of your experience didn’t meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com