Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax is good but getting to be too expensive
on September 15, 2025
Posted by: TK Thunder
from Seattle, WA
The software is good and gets the job done. But it is getting expensive. Please lower the price because I am considering using cheaper companies.
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we’re always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
my review
on September 15, 2025
Posted by: chuckcubed
Very poor this year. Even uploading brokerage data from companies I've used for years was incompetently done. There's a lot of programming effort that goes into setting up marketing for add-ons. More resources should be spent on actually doing and explaining what is actually needed to file. I find it outrageous that free e-filing of federal taxes actually costs $40.00 for processing a refund. How about being simply honest that your going to charge $40.00 more that the increasingly outrageous costs of the programs I already need from you. Any your incestuous relationships with Microsoft and Google are revolting. I'm actually thinking about going back to paper and erasers. You do have inertia on your side - but that counts for less and less each year.
Chuck
Chuck
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and quick
on September 16, 2025
Posted by: TJS89
from South Carolina
Love using Intuit TurboTax. It does all the work for you.
Response from turbotax.intuit.comBy TurboTax Care Team, September 28, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loyal customer
on September 17, 2025
Posted by: Gonzo1Sr
The tax program is easy to follow and use. It has been helpful in both suggestions and review.
Response from turbotax.intuit.comBy TurboTax Care Team, September 30, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Email Inaccuracy
on September 18, 2025
Posted by: Pubshark
from Denver
I received an email that stated the following: "We're contacting you because there's an issue with the accuracy of your 2024 Colorado tax return. Due to an error, you overpaid your state taxes." after revieing it with your "expert" we determined that in fact I'm not due a refund. If that's the case, then why did I receive that email and text as it was a waste of time to amend my return.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Partnership K-1 input
on September 19, 2025
Posted by: Partnership tax returns
I would like to see Turbo Tax expand the capabilities of entering partnership K-1 information
Response from turbotax.intuit.comBy TurboTax Care Team, October 27, 2025
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Annoyin bug that is costing me $7500
on September 19, 2025
Posted by: POed1234
Attempting to file an amended return. Filing required NOT checking a checkbox which was the entire reason for filing in the first place.
Claiming electric vehicle credit. IRS rejected credit because it claimed the VIN doesn't match. The VIN on my tax forms is CORRECT, and there is a checkbox on the amended return form that says I am certifying the VIN is correct. If I check that box (in accordance with the TurboTax instructions for this circumstance), TurboTax won't submit the return. Either the TurboTax instructions are incorrect, or this is a bug in TurboTax.
Claiming electric vehicle credit. IRS rejected credit because it claimed the VIN doesn't match. The VIN on my tax forms is CORRECT, and there is a checkbox on the amended return form that says I am certifying the VIN is correct. If I check that box (in accordance with the TurboTax instructions for this circumstance), TurboTax won't submit the return. Either the TurboTax instructions are incorrect, or this is a bug in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on September 19, 2025
Posted by: Howard K
Kind of sneaky not telling you about the filing fee of $ 40.00 until the very end. Have been using Turbo tax for over 25 years and I was kind of disappointed in the way that fee was handled.
Written by a customer while visiting turbotax.intuit.com