Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Something missing. Estimated payments.
on June 15, 2025
Posted by: Nimue45
from CA
I need easy access to my 1040-ES and California 540-Es forms.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Income Section Cumbersome
on June 15, 2025
Posted by: AngusM88
Changes to Income section were very cumbersome and suggest return to prior year's format.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good experience
on June 15, 2025
Posted by: Hitechseeker
from San Jose, CA
The process was relatively quick, but the import data confused the dividend and interest portions.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TOO MANY TECHNICAL ISSUES
on June 16, 2025
Posted by: MIKE2248
from TX
I HAD A TECHNICAL ERROR WHEN ENDDING MY RETURN. I HAD TO CALL SUPPORT SEVERAL TIMES TO GET THE ISSUE RESOLVED.
Pros: My employment status changed this year, I moved, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not the best.
on June 16, 2025
Posted by: Jack_1958
Not very good when trying to submit special forms. I needed to explain that my 4th quarter income included a onetime Roth conversion transfer which increased my taxes for the year and potentially penalized me for incorrect estimated taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on June 16, 2025
Posted by: TTX 2024
from WA
Easy to follow program and when needed help, live expert help was available quickly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax needs some improvement over.
on June 17, 2025
Posted by: PPNSR
I found the 2825 Turbo Tax program to the least user friendly since I have been using Turbo Tax. Some of the guidance was not clear and the program would not transfer 1099s from the source even though I was able to print those 1099s at the source. Some how after my 1040 was completed, reviewed and approved foe E filing by both me and the program. The forms and amount for payment were ready for printing. However, what was sent from Turbo Tax was different from what I printed out. Five months later I received a notice from the the IRA that I owed a large sum including a penalty for not taking an RMD from a nonexciting IRA. I contacted Turbo Tax by phone and talked to an agent named Kimberly. We spent a great deal of time searching for the source of the error which was complicated by the IRS notice which claimed the The IRA was an annuity which it was not. There was a clue as to the source of the problem by the mention of one of my retirement plans that is not an annuity. After a great deal of time of unsuccessful searching, Kimberly suggested the we do a line by line review of everything relevant to that entry. She finally spotted what she thought was the problem and had me o back to the original submittal and change that item. Problem solved. She then guided me through an amendment which restored the tax form to what was originally printed and we E filled that form and everything sited by IRS disappeared.
This is a very long comment because I wanted to highlight how difficult it was to find and correct the problem and I could not have done it without Kimberly . I also doubt that any tax consultant would have found the error.
Prior to my time with Kimberly, I had decided to not use Turbo Tax in the future. However, even though even Kimberly could not determine how a different version of my form was sent to the IRS than the one printed by the program I intend to use Turbo Tax in the future. I don't doubt that it is is very difficult deal with the IRS but if every Turbo Tax employee developing the program was as alert as Kimberly, you would produce a better product.
This is a very long comment because I wanted to highlight how difficult it was to find and correct the problem and I could not have done it without Kimberly . I also doubt that any tax consultant would have found the error.
Prior to my time with Kimberly, I had decided to not use Turbo Tax in the future. However, even though even Kimberly could not determine how a different version of my form was sent to the IRS than the one printed by the program I intend to use Turbo Tax in the future. I don't doubt that it is is very difficult deal with the IRS but if every Turbo Tax employee developing the program was as alert as Kimberly, you would produce a better product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great tax software
on June 17, 2025
Posted by: 486938
from Rochester, NY
very simple and easy to use. Have used turbotax for many years
Written by a customer while visiting turbotax.intuit.com