Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Great support!
on April 28, 2025
Posted by: rjlnelson
from Florida
Had trouble with amending prior return (2022) but your support expert saved me!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Chelsey provided top-notch tax help
on April 28, 2025
Posted by: MelanieM22
from MN
I want to highly praise Chelsey in customer service for helping me understand Kiddie Tax. it was my first time filing it. I have a background in accounting, so I like to understand the forms Turbo Tax generates. I could not wrap my head around this one -- between the IRS special instructions and the way that Turbo Tax created it's own worksheets. Talking with Chelsey was so pleasant and fun. She dove right in with me in understanding the details of the worksheets and giving me the confidence that we had filled the forms out correctly. If I need to fill out Kiddie Tax forms again, I will definitely use Turbo Tax again.
I wish Turbo Tax changed their worksheet forms to have the correct line instructions rather than putting a small asterisk that was hard to notice. I also wish Turbo Tax made it more obvious that I needed to add siblings' income (rather than calling it "child income") and more obvious the definitions of Net Qualified Dividends, Total Net Capital Gain, and Net Capital Gain. I found the answers by digging and clicking on links, but I made mistakes on my own until I talked with Chelsey, who helped me see those fine details. Chelsey saved the day and was super kind and friendly!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
0k
on April 28, 2025
Posted by: why ask this question
cumbersome when I filed my Fed first electronically and returned to complete my VA state return due May 1.
Turbo tax keeps sending my notices I still need to file when I've filed both electronically and paid the $25 state electronic filing fee
Turbo tax keeps sending my notices I still need to file when I've filed both electronically and paid the $25 state electronic filing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Product is trash!
on April 28, 2025
Posted by: Leah1956
I have to find another product. This product used to be user friendly with no technical problems. The last few years have been a disaster! Your technology issues and nickel and dime instructions are absurd and a total turn off! Caused delays in filing my taxes and wasted an enormous amount of my time. I will do my taxes manually, if alternative brand can not be located. It is a lot easier and less time consuming!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice Job TurboTax Team!
on April 28, 2025
Posted by: greatjob tt
from NH
This Year (Tax Year 2024) TurboTax was excellent. No last-minute tax filing issues.
I did have some "errors" to correct on the downloads from my brokerages due to the first date of a monthly distribution not being provided, but that is the responsibility of my brokerage.
My return was accepted by the IRS in less than a day. This was driven by me providing the personal drivers license info and confirming last years bank info
I did have some "errors" to correct on the downloads from my brokerages due to the first date of a monthly distribution not being provided, but that is the responsibility of my brokerage.
My return was accepted by the IRS in less than a day. This was driven by me providing the personal drivers license info and confirming last years bank info
Way to go Turbotax!
Looking forward to next years smooth sailing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Been using Turbo Tax (desktop) for many years. Bes
on April 28, 2025
Posted by: morecg2
from NJ and SC
Help/Search is a little lacking on the search capability for like*search words*..
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
desktop version is full of bugs
on April 28, 2025
Posted by: bobtwo2
from alexandria Va
worst version I have ever delt with (over 15 YEARS) could not file my Virginia form electronically when it sent me to open a file to pay it simply gave me a page that said try later. That is all I ever got
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Okay - new forms aren't well intergrated. Dated.
on April 28, 2025
Posted by: Bret4Developer
from Georgia
1. TurboTax is making huge profits without re-investing to modernize their old-school UI software.
2. Newer forms like the Ev-Credit-8936 and 1095-A and Form 8962 have to be manually searched and integrated. This band-aid approach to an expensive piece of software is a disgrace to anyone in the IT field. You all can do better - Intuit needs to get their butts off the floor and refresh this code altogether.
2. Newer forms like the Ev-Credit-8936 and 1095-A and Form 8962 have to be manually searched and integrated. This band-aid approach to an expensive piece of software is a disgrace to anyone in the IT field. You all can do better - Intuit needs to get their butts off the floor and refresh this code altogether.
Written by a customer while visiting turbotax.intuit.com