Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,268 Reviews)
Rating breakdown 10,268 reviews
5 Stars
4,925
4 Stars
2,368
3 Stars
1,517
2 Stars
699
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Good But Deceptive
on April 14, 2025
Posted by: Fiefer
from CA
Generally very good, however at the end when you choose to pay the state tax out of your federal return, the fee of $45 dollars is ridiculous and where it is makes it hard to see. I almost paid the $45 dollar fee when I did not need to at all and I could have just used my credit card incurring no fee.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is okay and makes too many assumptions
on April 14, 2025
Posted by: UnpaidTaxPro
Help information wasn't too helpful. It's hard to find what I need when there are over 1200 returned results. In the app I could only access the top 2 results. I think I could have done this faster by hand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes Taxes Less of a Chore
on April 14, 2025
Posted by: Taxidermy101
from Boston, MA
I like that you can easily jump around between sections and items within sections
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Still needs work
on April 14, 2025
Posted by: tyronne
Mass residents who have only a ID Card do not have ISSUE or EXPIRATION dates on their card. Your MASS. form requires ISSUE and EXpiration dates. 4th year asking you to fix this!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I had to pay a penalty Turbo didn't tell me about.
on April 14, 2025
Posted by: POed 55
I have used Turbo Tax for years without a problem. I just discovered that I owe a penalty for not paying enough taxes throughout the year. I received no popup warning of this penalty. I find this unacceptable. How hard is it to program in a popup warning that a number has been inserted in to a box? As a retiree on Social Security, I feel any hit to my income. In looking back over my prior tax returns I find that I have had to pay this penalty for 5 years. I plan to use a different program next year. For the price I pay for Turbo Tax I feel that a red flag popup about a penalty, for whatever reason, should be something that the program would provide.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rosey's Review
on April 14, 2025
Posted by: Roseys Review
Happy with the workflow and online help. Hoping the IRS will be able to process it successfully.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Stock Sales was confusing
on April 14, 2025
Posted by: SSgtDad
from Boston,MA
I have been using TurboTax for so many years that i am unable to count. I have always been very happy with the product. This year is my first time that I had difficulty using a portion of the product. I was filling out stock sales and the UI was at best confusing. It seemed that I could input all line items but it kept throwing them away. I finally decided to enter 1 at a time and that was successful for me. It was a little bump but it cast me 3 hours of making sure everything was entered correctly.
Please accept this as feedback to improve as I am overall happy with the product. Thnaks.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on April 14, 2025
Posted by: Doobster46
from Danville, CA
Very easy to use. Walks the user through all of the categories of income and expenses, asks relevant questions, and makes suggestions.
Written by a customer while visiting turbotax.intuit.com