Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,269 Reviews)
Rating breakdown 10,269 reviews
5 Stars
4,926
4 Stars
2,368
3 Stars
1,517
2 Stars
699
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Generally Quite Good But A Little Buggy(?)
on April 13, 2025
Posted by: Tonysf
from San Francisco CA
I had been filing with TurboTax Premier since 2007. It worked pretty smoothly, even when I was filling as an expatriate living overseas. However, I think I just came across a bug where I was supposed to enter carryover operating and QBI losses from previous years. Instead of automatically pulling those numbers from my previous year tax return or instructing me where to find the numbers from prior year returns (which was also done by TurboTax), I was left alone looking for the right numbers.
I bought Live Tax Advisor, and talked to two different advisors. Neither of them could quite figure out this quirk as to what is the going wrong.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
User Interface needs lots of work
on April 13, 2025
Posted by: Retired MathTeacher
Interface gets worse every year. Very hard to navigate or figure out where to enter information
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on April 13, 2025
Posted by: Knorske II
A bit more cumbersome than in previous years. Many, many "repeats" now required.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great software
on April 13, 2025
Posted by: ViruTaxFiler
from CA
Overall greatly simplifies tax filing. Letting me work on my own items is helpful. The software needs bigger font. There are some warnings spit out during checking for errors. The instructions are not helpful to find where the error is
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
You have messed up TurboTax
on April 13, 2025
Posted by: Toni Galvan
from Lubbock, TX
I had a great deal of trouble entering information from 1099B forms. Program took me around in circles & would not let me enter 1099 B information. There was no way to go back.
I made a mistake somewhere else and could not go back to fix it easily.
In previous years, I did not have these issues.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
progress
on April 13, 2025
Posted by: crazybones123
started well however, asking a question like did you work in 2024 would be helpful. Entering in a w2 is not the same as 1099r (retirement pension) very confusing when not asked if you were working.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Useful tool but needs to get with the times
on April 13, 2025
Posted by: Yooj
from Los Angeles, California
In general, massively helps slim down tax filing every year and is especially useful for highlighting boxes I missed (e.g. CA use tax) that would have otherwise flown under the radar without auditing.
There's a lot of data collection particularly on what is ostensibly the splash page of the application (a direct button to create a new form would be a lot better - and as a yearly customer I've already filled out that form, whatever information you require from me for news/updates you already have, come on!)
A particular pain point this year is that the e-file Intuit charge has to go through an Intuit account. Generally speaking, the app does a good job of suggesting creation of an individual Intuit account to streamline the process while not making it a requirement - bar the final step which requires an account and credit card just to view the billing statement. But even looking past this, the payment portal itself is somewhat out of date and requires direct plaintext input of credit card information, commonplace online but becoming more and more outdated as the years go by. It's also a risk factor for tax filers operating on insecure networks. It would be great if future versions of Turbotax supported payments via digital wallet, to guarantee long-term data security.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 13, 2025
Posted by: Turbo2u
Exellent..........................................
Written by a customer while visiting turbotax.intuit.com