Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,270 Reviews)
Rating breakdown 10,270 reviews
5 Stars
4,926
4 Stars
2,369
3 Stars
1,517
2 Stars
699
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Excellent product.
on April 12, 2025
Posted by: Eddio34
from Brookfield, WI
Excellent product. Been using it for several years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax helps!
on April 12, 2025
Posted by: Rocky169
from Florida
I've been using Turbo Tax for over 20 years. It makes it so much easier to understand.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Final Steps: How To Enter the IP pin number
on April 12, 2025
Posted by: IP pin number entry
from Diamond Bar, CA 91765
I have been using Turbo Tax for more than thirty years.
Initially, I was impressed with the layout, the intuitiveness of the program paths and the ease in which it handled most tax situations year after year.
Some years there would be "the gap" in that intuitiveness to where you would come to a complete halt. The interview questions would be posed so awkwardly as to be misleading in their intent. In other cases information that was entered was correct. Yet a glitch would place it on the form inexplicitly with the decimal point two places from where it should be.
But the worse and most disturbing and reoccurring problem that has been the handling of the IRS IP pin numbers.
Initially, I was impressed with the layout, the intuitiveness of the program paths and the ease in which it handled most tax situations year after year.
Some years there would be "the gap" in that intuitiveness to where you would come to a complete halt. The interview questions would be posed so awkwardly as to be misleading in their intent. In other cases information that was entered was correct. Yet a glitch would place it on the form inexplicitly with the decimal point two places from where it should be.
But the worse and most disturbing and reoccurring problem that has been the handling of the IRS IP pin numbers.
It has never been fully addressed where it should be in the "Final Steps".
There are for many, if not most of us: TWO pin numbers that should be addressed: the INTUIT pin numbers 5-digit numbers, and the IP pin numbers issued by the IRS each year and will cause your e-file to be REJECTED if they are not included in your return. You have yet to address this properly for at least five (5) years. There is no mention of it in the check-out process. This has caused me no end of grief. There is no indication in the program to input this crucial information. I have found there are many of your users with the same problem.
It is time to put this front and center of your "Things to do." list, and get a major roadblock out of the way once and for all.
It is time to put this front and center of your "Things to do." list, and get a major roadblock out of the way once and for all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on April 12, 2025
Posted by: Hollis67
from MI
Have used TurboTax ever since it was available. Great program. Like going to a tax preparer without leaving home.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I always use turbo tax
on April 12, 2025
Posted by: DarL10
from california
Have used it for years. I have always felt confident in how my taxes are calculated .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Premier
on April 12, 2025
Posted by: trjones108
You get asked questions and have to type in information that was imported from last years return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASE OF USE
on April 12, 2025
Posted by: DIANEOB
A PLEASURE TO USE EVERY YEAR. I DO THINK IT IS A LITTLE OVERPRICED THOUGH.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product disappointing
on April 12, 2025
Posted by: Rod L
getting harder to complete and transmit. don't like additional charges.. i.e. File with credit card
Written by a customer while visiting turbotax.intuit.com