Customer reviews from ATT.com
Google - Pixel 10 Pro XL 256GB - Obsidian (AT&T)
Average customer rating
4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
45
4 Stars
11
3 Stars
7
2 Stars
4
1 Star
10
76%of customers recommend this product.
(
48 out of
63)
Customer Reviews for Google - Pixel 10 Pro XL 256GB - Obsidian (AT&T)
Customer Rating
1
Upgraded to a new phone and given a refurbished.
on September 2, 2026
Posted by: Terrible device
from Florida
Verified Purchase:Yes
It came in a refurbished box. Doesn’t work very well and like to loose passwords and function properly.
No, I would not recommend this to a friend.
Response from ATT.comBy ATTCare_Yvette, September 10, 2026
We understand the product or service did not meet your expectations. Please visit https://www.att.com/get-support/, or for a faster resolution, please DM us on social media so we can review the issue and assist.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Response from ATT.comBy AT&T CARE - Andres, September 4, 2026
Hi there!
Thank you for sharing your feedback regarding your Google Pixel 10 Pro XL upgrade experience. We understand that encountering performance issues and receiving unexpected packaging can be concerning, and we appreciate you bringing these issues to our attention.
We want to make sure your device performs reliably. For further assistance and to have an expert inspect your device configuration or review your account order details, we recommend visiting your nearest AT&T Store so an in-store team member can look into this for you.
Thank you for sharing your feedback regarding your Google Pixel 10 Pro XL upgrade experience. We understand that encountering performance issues and receiving unexpected packaging can be concerning, and we appreciate you bringing these issues to our attention.
We want to make sure your device performs reliably. For further assistance and to have an expert inspect your device configuration or review your account order details, we recommend visiting your nearest AT&T Store so an in-store team member can look into this for you.
Written by a customer while visiting ATT.com
Customer Rating
1
Telefono muy lento la señal telefonica se cae a ca
on August 21, 2026
Posted by: Anonymous
Verified Purchase:Yes
Telefono muy lento la señal telefonica se cae a cada rato
Response from ATT.comBy AT&T CARE - Andres, August 25, 2026
Hola, Emmanuel!
Lamentamos sinceramente escuchar que tu Google Pixel 10 Pro XL está funcionando muy lento y que la señal telefónica se cae constantemente. Entendemos lo frustrante que es tener problemas de rendimiento y conectividad, y te pedimos una disculpa por el inconveniente.
Puedes revisar el estado de tu línea y del servicio de red ingresando directamente a att.com/es-us/outages. Si el problema persiste, por favor envía un mensaje directo a nuestro equipo en X (@ATTHelp), Instagram (@att) o Facebook (AT&T) para que nuestros especialistas digitales revisen tu señal y te den una solución rápida.
Lamentamos sinceramente escuchar que tu Google Pixel 10 Pro XL está funcionando muy lento y que la señal telefónica se cae constantemente. Entendemos lo frustrante que es tener problemas de rendimiento y conectividad, y te pedimos una disculpa por el inconveniente.
Puedes revisar el estado de tu línea y del servicio de red ingresando directamente a att.com/es-us/outages. Si el problema persiste, por favor envía un mensaje directo a nuestro equipo en X (@ATTHelp), Instagram (@att) o Facebook (AT&T) para que nuestros especialistas digitales revisen tu señal y te den una solución rápida.
Written by a customer while visiting ATT.com
Posted by: R leggett
from Lufkin Tx
Verified Purchase:Yes
Constant problems since it arrived to me. Loading times are bad and apps won't load
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 27, 2026
Hi there!
We are sorry to hear that you are experiencing slow loading times and unresponsive apps with your new device. We understand how frustrating performance issues can be right out of the box.
Please try a few simple troubleshooting steps:
• Power the phone completely off and back on to clear system glitches.
• Ensure both your phone's operating system and your apps are fully updated.
• If a specific app won't load, try deleting and reinstalling it.
If these steps do not improve performance, please reach out directly to Google Support. Their technical experts can run diagnostics to pinpoint and fix any underlying software or hardware bugs.
We are sorry to hear that you are experiencing slow loading times and unresponsive apps with your new device. We understand how frustrating performance issues can be right out of the box.
Please try a few simple troubleshooting steps:
• Power the phone completely off and back on to clear system glitches.
• Ensure both your phone's operating system and your apps are fully updated.
• If a specific app won't load, try deleting and reinstalling it.
If these steps do not improve performance, please reach out directly to Google Support. Their technical experts can run diagnostics to pinpoint and fix any underlying software or hardware bugs.
Written by a customer while visiting ATT.com
Posted by: Gina PB
from Diamondhead, MS
Verified Purchase:Yes
I've been with the Google phone since the 2xl. I love them. I love how they run smooth. The camera is awesome. It's extremely easy to use with many perks. I love it!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Alya
from Jacksonville Beach Florida
Verified Purchase:Yes
I'm so disappointed in the 10 pro XL. This is my third Google phone, and this is the first one I've had problems with. The selfie camera is not as clear/sharp as the 8a pro. Also the touch screen sensitivity is inconsistent, and often not responsive. I do have a protective glass cover, but I have the proper setting for high sensitivity, and yet it still isn't working consistently. Also the phone just seems slow to process. Such as when opening apps or searching. I really hope the phone lasts at least 3 years. But I'm very skeptical.
No, I would not recommend this to a friend.
Response from ATT.comBy ATTCare_Yvette, August 13, 2026
We are sorry to hear the selfie camera quality, inconsistent touchscreen, and slow performance are disappointing, especially after positive experiences with previous Google phones. Here area few solutions you can try. Clean the camera lens, restart and update the phone, clear app cache, and temporarily remove the screen protector to test touch response. If the issues continue, request a device diagnostic or warranty review. Visit https://www.att.com/get-support/ or DM @ATTHelp with your order or account details so the case can be reviewed and escalated.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Customer Rating
5
Not the best on paper, but in practice is 10/10
on August 9, 2026
Posted by: Alexnas97
from Seattle
Verified Purchase:Yes
All the spec comparisons put other brands above the pixel but the software is unbeatable. It does everything I want and need, and the ai integration is better than any other on the market in my opinion.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3
Amazing AI features, but the hardware issues suck
on August 7, 2026
Posted by: dlogsdon11
from Indiana
I’ve had my Pixel 8 Pro for about a year now, and I have very mixed feelings about it.
First, the good: I absolutely LOVE the AI integration. Features like having my phone answer calls for me or hold for me are not gimmicks. There have been times when they’ve been incredibly valuable, and they’re probably my favorite features of any phone I’ve owned. The camera is also fantastic and takes great pictures.
As an actual “phone,” though, it’s just okay.
One thing I’ve never really liked is how photos and files are handled. Instead of having a simple device gallery where it’s obvious what is physically stored on the phone, everything revolves around Google Photos. It can be confusing figuring out what is actually on the device versus what is backed up to the cloud, and moving or managing files between the two feels much more complicated than it needs to be.
My biggest complaints, however, are the battery and charging port.
The charging port has been frustrating literally since day one. USB-C cables never seem to seat very securely or go in quite far enough, and they disconnect way too easily. When the phone was new, this was annoying but manageable. The battery lasted long enough that I could charge it overnight and usually be fine.
Now that the battery no longer reliably lasts me a full day, that charging-port problem has become a MUCH bigger issue. I need to charge during the day and on the go, and keeping a charging cable connected can be incredibly frustrating.
Android Auto makes the problem even worse. My cord will constantly get bumped or pop out, disconnecting Android Auto. Something as simple as moving the phone can be enough to lose the connection.
The frustrating part is that I genuinely love so much about the Pixel experience. Google’s AI features are so useful that I’ve been willing to overlook problems that probably would have made me switch brands much sooner with another phone.
But “almost worth dealing with it” is unfortunately where I’ve landed.
After a year with my Pixel 8 Pro, I started looking at upgrading to the Pixel 10, hoping the newer generation would solve some of these problems. Seeing the reviews has made me hesitant to stay with Pixel at all.
And that honestly sucks, because I WANT to buy another Pixel. I love what Google is doing with AI and some of the software features are genuinely hard to give up. But at this point, I’m very sadly looking at other brands for my next phone.
The Pixel 8 Pro showed me some of the coolest things a smartphone can do. Unfortunately, it also reminded me that none of those features matter quite as much when the basic hardware you depend on every day becomes a constant source of frustration.
First, the good: I absolutely LOVE the AI integration. Features like having my phone answer calls for me or hold for me are not gimmicks. There have been times when they’ve been incredibly valuable, and they’re probably my favorite features of any phone I’ve owned. The camera is also fantastic and takes great pictures.
As an actual “phone,” though, it’s just okay.
One thing I’ve never really liked is how photos and files are handled. Instead of having a simple device gallery where it’s obvious what is physically stored on the phone, everything revolves around Google Photos. It can be confusing figuring out what is actually on the device versus what is backed up to the cloud, and moving or managing files between the two feels much more complicated than it needs to be.
My biggest complaints, however, are the battery and charging port.
The charging port has been frustrating literally since day one. USB-C cables never seem to seat very securely or go in quite far enough, and they disconnect way too easily. When the phone was new, this was annoying but manageable. The battery lasted long enough that I could charge it overnight and usually be fine.
Now that the battery no longer reliably lasts me a full day, that charging-port problem has become a MUCH bigger issue. I need to charge during the day and on the go, and keeping a charging cable connected can be incredibly frustrating.
Android Auto makes the problem even worse. My cord will constantly get bumped or pop out, disconnecting Android Auto. Something as simple as moving the phone can be enough to lose the connection.
The frustrating part is that I genuinely love so much about the Pixel experience. Google’s AI features are so useful that I’ve been willing to overlook problems that probably would have made me switch brands much sooner with another phone.
But “almost worth dealing with it” is unfortunately where I’ve landed.
After a year with my Pixel 8 Pro, I started looking at upgrading to the Pixel 10, hoping the newer generation would solve some of these problems. Seeing the reviews has made me hesitant to stay with Pixel at all.
And that honestly sucks, because I WANT to buy another Pixel. I love what Google is doing with AI and some of the software features are genuinely hard to give up. But at this point, I’m very sadly looking at other brands for my next phone.
The Pixel 8 Pro showed me some of the coolest things a smartphone can do. Unfortunately, it also reminded me that none of those features matter quite as much when the basic hardware you depend on every day becomes a constant source of frustration.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 19, 2026
Thank you for sharing your review with us. We are so glad you love the AI features and camera. A secure charging port and a reliable battery are absolutely essential for daily use. We want you to feel confident staying with the Pixel family. Please reach out to our support team directly so we can look into your device's warranty options.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Michaelha
from Oklahoma
Verified Purchase:Yes
The phone is fine. Dealing with att is the problem.
Response from ATT.comBy AT&T CARE - Kevin, August 16, 2026
Hi Michaelha, we appreciate your honest feedback about your Google Pixel 10 Pro XL. We are glad the phone itself is working well for you, but we are truly sorry that your experience dealing with us has been so frustrating. Our goal is to provide seamless service that makes your life easier. We want to turn this around and regain your trust. Please send us a private message if there is a specific issue we can resolve for you right now.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com