As title says, our first machine worked terribly. Luckily their service department is really great and the video chat option helped us figure out the problem quickly. They sent us a replacement unit within about 7 days, and now we are very happy. It does everything it needs to.
This is a great machine. I was thinking of getting a Ninja Luxe but talked myself into spending a bit more to get this. So glad I did. I figured if I am spending this much $ I better have an automatic one. It is so easy to use and makes a great cup of coffee. Right now my fav is the cappuccino mix. I use sugar free Starbucks syrup, sugar free Torani sauce, Fairlife Whole Milk with either Tim Hortons or Lavazza Super Crema beans. Go ahead and treat yourself to this awesome machine
I am a repeat buyer, having owned a De'Longhi Rialta that provided many years of service. That machine required service over a year ago and it was somewhat rebuilt by De"Longhi but eventually it needed to be replaced. The service center noted it had made over 12000 coffee beverages. This new magnifica Evo shares many features of the older Rialta but with great improvements.
The milk frother is very much improved and quick to use and also clean. The graphic interface at the top of the maching makes a great pro look. It is perfect out of the box but you can make many adjustments with coarseness of the grind, volume levels, and flavor/aroma intensity. If ther is a negative it would be that the maching is a bit noisy.
Has worked flawlessly since the date of purchase. The machine is easy to use and maintain. Drinks come out hot and the taste is just as good as your local coffee spot.
My husband bought this for mothers-day and I absolutely love it ! Makes delicious cappuccinos, espresso shots and hot and many many more espresso options . Most of all like how easy it is to use and clean also my family is enjoying it too Can’t say enough ty .