Customer reviews from frigidaire.com
Frigidaire - 20 Cu. Ft. Counter Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Average customer rating
4.6
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
31
4 Stars
10
3 Stars
4
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - 20 Cu. Ft. Counter Depth French Door Refrigerator with Internal Water Dispenser - Fingerprint-Resistant Stainless Steel Look
Customer Rating
5
Great refrigerator
on February 25, 2026
Posted by: Jonesy60
[This review was collected as part of a promotion.] Great space. I like that I can see everything I have in there, no more food getting lost in the back. Fits great in my smaller kitchen.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 26, 2026
Hi Jonesy60! Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the spacious layout of your Frigidaire refrigerator. Being able to see everything clearly and avoid food getting lost in the back makes a big difference in everyday use.
It’s also wonderful that it fits perfectly in your smaller kitchen — smart use of space is so important. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
It’s also wonderful that it fits perfectly in your smaller kitchen — smart use of space is so important. If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Choice
on February 25, 2026
Posted by: Mrs BR
[This review was collected as part of a promotion.] I wish the freezer area had more room The ice compartment takes over half of the top drawer
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 26, 2026
Hi Mrs BR,
Thank you for sharing your feedback on your FRFG2011AV. We understand how it can be frustrating when the freezer space feels limited, especially when the ice compartment takes up a large portion of the top drawer.
This model features a factory-installed ice maker located in the freezer section, which is designed to ensure you always have ice on hand. Because of this design, part of the upper drawer space is dedicated to ice storage. While this can reduce usable space in that drawer, the lower drawer and bin are intended for bulk frozen items and larger packages.
If you need to maximize storage, you may find it helpful to place flatter items (like frozen meals or bags) around the ice compartment and reserve the bottom drawer for bulkier foods. If you do not require ice at all times, you can also turn the ice maker off to free up space for additional storage.
If you would like guidance on optimizing the freezer layout or operating the ice maker, our specialists are happy to assist. Please connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Thank you for sharing your feedback on your FRFG2011AV. We understand how it can be frustrating when the freezer space feels limited, especially when the ice compartment takes up a large portion of the top drawer.
This model features a factory-installed ice maker located in the freezer section, which is designed to ensure you always have ice on hand. Because of this design, part of the upper drawer space is dedicated to ice storage. While this can reduce usable space in that drawer, the lower drawer and bin are intended for bulk frozen items and larger packages.
If you need to maximize storage, you may find it helpful to place flatter items (like frozen meals or bags) around the ice compartment and reserve the bottom drawer for bulkier foods. If you do not require ice at all times, you can also turn the ice maker off to free up space for additional storage.
If you would like guidance on optimizing the freezer layout or operating the ice maker, our specialists are happy to assist. Please connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
We love our new fridge!
on February 25, 2026
Posted by: EmVal
[This review was collected as part of a promotion.] Our fridge is the perfect fit in our place. We love the ice maker and inside water dispenser. The only thing to note is the front dents easily. We had to put a felt pad in the front because when we open it, it was hitting a light switch and dented a few times.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, February 26, 2026
Hi EmVal! Thank you for sharing your feedback! We’re glad to hear that your Frigidaire refrigerator fits perfectly in your space and that you’re enjoying the ice maker and internal water dispenser.
We understand your concern about the front denting easily, especially when it comes into contact with nearby objects. Your solution of using a felt pad is a smart way to help protect the surface. We appreciate you sharing both the positives and the practical tip — it’s helpful for other customers in similar setups!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand your concern about the front denting easily, especially when it comes into contact with nearby objects. Your solution of using a felt pad is a smart way to help protect the surface. We appreciate you sharing both the positives and the practical tip — it’s helpful for other customers in similar setups!
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Fridge
on February 25, 2026
Posted by: CindyC1963
[This review was collected as part of a promotion.] I am loving my new refrigerator. It is so amazing and I can put a lot of food in it.
Response from frigidaire.comBy Reed, Online Outreach Specialist, February 26, 2026
Hi CindyC1963,
Thank you for sharing your feedback! We’re thrilled to hear you’re loving your new refrigerator and that the spacious interior allows you to store plenty of food. It’s wonderful to know it’s meeting your needs and making everyday life easier.
If you ever have questions about features, settings, or tips to keep your refrigerator performing at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Thank you for sharing your feedback! We’re thrilled to hear you’re loving your new refrigerator and that the spacious interior allows you to store plenty of food. It’s wonderful to know it’s meeting your needs and making everyday life easier.
If you ever have questions about features, settings, or tips to keep your refrigerator performing at its best, our specialists are always happy to help. You can connect with us via Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30 AM – 8:00 PM ET.
Thank you for choosing Frigidaire!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Almost perfect
on February 25, 2026
Posted by: Chris K2
Very good product other than the inside water dispenser not dispensing cold water.
Response from frigidaire.comBy Maria, Online Outreach Specialist, February 27, 2026
Thank you for sharing your feedback! We’re glad to hear that you’re enjoying your new refrigerator overall. We’re sorry to hear about the issue with the inside water dispenser not dispensing cold water, and we’d like to help get that resolved for you.
Please reach out to our team for assistance so we can ensure your dispenser is working properly. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We value your feedback and are committed to helping your refrigerator perform as it should! — Maria
Please reach out to our team for assistance so we can ensure your dispenser is working properly. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
Thank you again for choosing Frigidaire. We value your feedback and are committed to helping your refrigerator perform as it should! — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Far So Good
on February 26, 2026
Posted by: sm76
[This review was collected as part of a promotion.] I have only owned the refrigerator for a week. However, after owning two other refrigerators for a little over a month, this one is 100% better. The two previous refrigerators (another brand) were freezing everything in the vegetable drawers. This refrigerator is also a bit larger which is very nice. I have difficulty finding a refrigerator that will fit in the only space that I have and this one did the trick! I'm sorry that I did not find this refrigerator sooner!
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 26, 2026
Thank you for sharing your feedback! We’re so glad to hear that this refrigerator is working well for you and that it fits your space perfectly. It’s great to know the vegetable drawers are performing better and that you’re enjoying the extra room. We appreciate your support and are happy this fridge has made such a positive difference! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
French Door Frig
on February 27, 2026
Posted by: Kelly26
[This review was collected as part of a promotion.] I LOVE it, I really was not sure I would. Having had a Frigidaire Side by Side; I didn't think would have the space the side by side had. Surprise, I believe it is actually bigger even though it is a smaller Cu. ft. its just brighter and easy to arrange and see everthing
I love that the water is inside and the icemaker is so quiet . It is amazing, so happy with this purchase.
I love that the water is inside and the icemaker is so quiet . It is amazing, so happy with this purchase.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 2, 2026
Hi there. Thank you for your amazing feedback! We’re thrilled to hear that your new fridge exceeded your expectations. It’s wonderful that the bright interior, easy organization, quiet ice maker, and internal water dispenser are making your daily use so convenient. We’re so glad you’re happy with your purchase!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent
on February 28, 2026
Posted by: Mei Mei
[This review was collected as part of a promotion.] I’ve had this refrigerator only a week but it has exceeded my expectations. I like the interior design and it holds a lot of food. Inside ice maker and water are great. I have found that I love the exterior—it looks so beautiful without all the handles. It refrigerates and freezes and makes ice perfectly and controls are super easy to use.
Response from frigidaire.comBy Maria, Online Outreach Specialist, March 3, 2026
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new refrigerator has exceeded your expectations, even after just a week of use. It’s great to know that the interior design, storage capacity, ice maker, water dispenser, and easy-to-use controls are all working perfectly for you. We’re also glad to hear that the sleek exterior without handles is adding style to your kitchen—functionality and design together make a great combination!
If you ever have questions or need assistance, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST. Thank you again for choosing Frigidaire. We’re delighted your refrigerator is exceeding your expectations! — Maria
If you ever have questions or need assistance, our team is happy to help. You can connect with us via Live Chat at Frigidaire.com or call 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST. Thank you again for choosing Frigidaire. We’re delighted your refrigerator is exceeding your expectations! — Maria
Written by a customer while visiting frigidaire.com