Customer reviews from Samsung US
Samsung - Galaxy S25 FE 128GB - Jet Black (AT&T)
Average customer rating
4.7
(739 Reviews)
Rating breakdown 739 reviews
5 Stars
604
4 Stars
104
3 Stars
15
2 Stars
9
1 Star
7
73%of customers recommend this product.
(
11 out of
15)
Customer Reviews for Samsung - Galaxy S25 FE 128GB - Jet Black (AT&T)
Customer Rating
2
Not worth the money, it is slow and constantly res
on November 11, 2025
Posted by: Amyh123
[This review was collected as part of a promotion.] This is the second one I have gotten hoping that the first thing was a fluke , but it's not the second one is exactly the same
Value
2
Response from Samsung USBy R&R Team, November 12, 2025
Hey Amyh123, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We know how important your phone is to you for a range of daily tasks. We would love to help you troubleshoot the speed of your device, and the restarting you mention experiencing. We have provided links to troubleshooting guides to assist you with the refresh rate and crashing of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love using the ai to edit photos
on November 24, 2025
Posted by: LordBazinga
[This review was collected as part of a promotion.] I use Galaxy AI to move objects in photos from the floor to the ceiling to make some pretty trippy pictures. I'm having a lot of fun playing with it all the time.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there LordBazinga, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are thrilled to hear how much you love using your new device, and that the enhanced camera and Galaxy AI have made editing such a fun and exciting activity you can use every day. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Enhanced Lock & Fingerprint Sensor don't work!
on November 25, 2025
Posted by: Dadybear1234
[This review was collected as part of a promotion.] AI is so good and strong I'm not used to that. It almost gets in my way it's so good.
Value
3
Response from Samsung USBy R&R Team, November 26, 2025
Hey Dadybear1234, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are hap[py to hear that you are pleased with the addition of Galaxy AI on your phone. We have provided a link to a troubleshooting guide to help you with the fingerprint reader you mention experiencing frustration with on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Ssamsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Had the phone 6 months review
on December 5, 2025
Posted by: 1stTimer
[This review was collected as part of a promotion.] First time I ever bought a commercial advertised cell phone. It was definitely the most expensive phone I've ever owned. I like that it's slim and light weight. I absolutely hate the battery life. I like to listen to music with it and I've had the phone 6 months the battery expanded and broke off the back of the case... im currently looking for a replacement..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely the most disappointing
on September 18, 2025
Posted by: AbsolutelyADissapointment
[This review was collected as part of a promotion.] I don't know how to be nice and say this.But this phone is a piece of trash
Value
1
Response from Samsung USBy R&R Team, October 31, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 FE with us. We understand how frustrating it is when your device is not meeting your expectations. We would love to help you resolve your frustrations and love using your device every day. Without knowing the details of your experience, we have provided a link to the Samsung Support Team to assist you at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is awful
on October 10, 2025
Posted by: Snoopydog1
[This review was collected as part of a promotion.] Band new out the box & my a71 samsung blows this phone away the battery life on the a71 lasted all day this new phone it sucks by noon it needs charging & I have a power brick not a normal battery bank this thing is huge & if I could I would not go on the advice of the t mobile people who suggested this phone I told them what I need & got this not happy with this phone at all
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey Snoopydog1, we are grateful for your feedback on your Samsung Galaxy S25 FE. We know how frustrating it is when you have a new device that is not meeting your expectations. We have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I android an I love the Samsung have for 25 years
on September 30, 2025
Posted by: Jamiebob
[This review was collected as part of a promotion.] Galaxy AI has came along way an really helps me an others out when we are looking for stuff on the web
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phones On the Market
on October 7, 2025
Posted by: GalaxyHarleyDavidson
[This review was collected as part of a promotion.] I have only ever used Samsung Galaxy phones for one simple reason: they are the best phones, bar-none. I have been a Galaxy user for 12 years and the phones and features simply continue to get better and better. I use my phone for everything you can think of that involves communication, internet searches and entertainment. What makes it worth the investment are all of the intelligent features (and sleek styles) in the "One User Interface" system. You can customize your phone just right and truly enjoy how helpful it can be with anything. I love all of the Galaxy AI features, especially in the photo gallery settings. It enhances the memories you take with the camera by making them look professional and curated. The other feature I absolutely love to use and recommend to everyone is the Interpreter AI tool. You can seamlessly communicate with anyone of a different culture and language and have them and you understand what is being said without awkward wording or phrases, without having to learn the other language. I use it daily at work which has been a complete game changer in the way I am able to communicate with those in my community who speak little to no English but who I still value greatly. It's brought us together as a team better than anything else before and I'm always excited to use the tool (because it's that cool!). I can't say enough about how amazing these Galaxy phones are and I'm always looking forward to the next software updates and phone models.
Value
5
Written by a customer while visiting Samsung US