Customer reviews from Samsung US
Samsung - Galaxy S25 FE 128GB - Jet Black (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,234 Reviews)
Open Ratings Snapshot
Rating breakdown 3,234 reviews
5 Stars
2,476
4 Stars
612
3 Stars
94
2 Stars
37
1 Star
15
71%of customers recommend this product. 
(
12 out of 17
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 FE 128GB - Jet Black (AT&T)
Customer Rating
5 out of 5
5
It has great feathers
on May 29, 2026
Posted by: Lu2text
[This review was collected as part of a promotion.] I play games and watch videos and media as well and do pdf work
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Thus product has some flaws, it freezes constantly
on May 29, 2026
Posted by: Maggie
[This review was collected as part of a promotion.] I use my phone for work, i see videos, and I play. But this device freezes constantly. ai is okay. Ai is a great tool that i use for almost everything.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 2, 2026
Hi there Maggie, thank you for sharing your feedback on your Samsung Galaxy S25 FE. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you resolve your frustrations. We have provided a link to a troubleshooting guide to assist you at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This is a good quality product.
on May 29, 2026
Posted by: ShellBell80
[This review was collected as part of a promotion.] This Samsung S25 is a good product. It makes finding and accomplishing task very accessible. It's easy to set up ans use. It has pretty seamless navigation as well.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 2, 2026
Hi there ShellBell80, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device, and that you are finding the device easy to navigate. We have provided a link to the complete manual to help you fully explore your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The feel and function of the phone!
on May 29, 2026
Posted by: FanFavorite222
[This review was collected as part of a promotion.] I just upgraded from the S22 ultra which had an curve screen. I didn't like that. So I am very happy Samsung brought back the flat screen on the phones again. I love the clarity of the screen. Wish the camera was a little bit better on the S25FE but I also understand to get that type of quality I need to upgrade to a ultra phone. I love the soft colors that has been released lately. I do wish more of purples or light purples in a series. Also please bring back the Bluetooth capabilities on the S-Pen. It was my favorite feature, especially when taking photos, standing back away from the phone. Bring more customization back with messages. And fonts. This isy absolute favorite thing about Samsung, is the customization features. Need more in that areas. I have been a Samsung fan since day 1. I hope to continue being a fan.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The feel and function of the phone!
on May 29, 2026
Posted by: FanFavorite222
[This review was collected as part of a promotion.] I just upgraded from the S22 ultra which had an curve screen. I didn't like that. So I am very happy Samsung brought back the flat screen on the phones again. I love the clarity of the screen. Wish the camera was a little bit better on the S25FE but I also understand to get that type of quality I need to upgrade to a ultra phone. I love the soft colors that has been released lately. I do wish more of purples or light purples in a series. Also please bring back the Bluetooth capabilities on the S-Pen. It was my favorite feature, especially when taking photos, standing back away from the phone. Bring more customization back with messages. And fonts. This isy absolute favorite thing about Samsung, is the customization features. Need more in that areas. I have been a Samsung fan since day 1. I hope to continue being a fan.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is a great phone
on May 28, 2026
Posted by: Mystic
[This review was collected as part of a promotion.] Good phone just wish it was a little bigger and had a but more storage, as well as to put an sd card in with sim card.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice to see you hope you guess my name
on May 28, 2026
Posted by: Francesca
[This review was collected as part of a promotion.] Financial and personal twentyone twentytwo twentythree
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My phone is Meh
on May 28, 2026
Posted by: TheVandemic
[This review was collected as part of a promotion.] The phone is pretty basic. Has difficulty with network connection occasionally and seems to run a bit hot. Wireless charging does not work.
Volume for media is low.
Galaxy AI as yet to be of use.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 2, 2026
Hi TheVandemic, thank you for sharing your experience of your Samsung Galaxy S25 FE with us. We understand how important your device is to you every day, and needing the reliable usage of your device every day. We have provided links to resources to help you troubleshoot the connection of your device, temperature, and charging of your device. We have also provided a link to the complete manual to help you integrate the features of Galaxy AI in to your usage, and best align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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