Customer reviews from sony.com
Sony - USB-C Wired In-ear Headphones - Black
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
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0 out of
2)
Customer Reviews for Sony - USB-C Wired In-ear Headphones - Black
Customer Rating
1
1 ear stopped working. not even for 1 day. dontbuy
on October 30, 2025
Posted by: Teslien
Gender:Male
purchased it, needed a simple usbc earbud. build quality is so bad the right ear stopped working after 1 day.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 31, 2025
Hi Teslien,
We are truly sorry to hear that the IER-EX15C failed so quickly after purchase. Receiving a new product with an issue like this is frustrating, and we apologize for the inconvenience this quality concern has caused.
Please know that this model is covered by our 1-year manufacturer's warranty. We want to honor that warranty and get this issue corrected for you right away.
To initiate the warranty claim and receive technical support, please contact our team directly through the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
We are truly sorry to hear that the IER-EX15C failed so quickly after purchase. Receiving a new product with an issue like this is frustrating, and we apologize for the inconvenience this quality concern has caused.
Please know that this model is covered by our 1-year manufacturer's warranty. We want to honor that warranty and get this issue corrected for you right away.
To initiate the warranty claim and receive technical support, please contact our team directly through the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
1
Don't Bother
on November 12, 2025
Posted by: bstcks
Gender:Male
Don't Bother. I just bought these at the Marine Corp base in NC and right out of the box only 1 side, the side with the inline mic worked. Waste of money. And if course I threw the receipt and box away when I opened them. Bad purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com