Customer reviews from sharkninja.com
Ninja - Crispi 5-in-1 Portable Glass Air Fryer Cooking System with 3 Glass Containers, Crisper Plates & Storage Lids - British Racing Green with Soft Gold Trim
Average customer rating
4.7 out of 5
4.7
(271 Reviews)
Open Ratings Snapshot
Rating breakdown 271 reviews
5 Stars
233
4 Stars
19
3 Stars
10
2 Stars
1
1 Star
8
89%of customers recommend this product. 
(
54 out of 61
)
Best Buy Privacy Policy
Customer Reviews for Ninja - Crispi 5-in-1 Portable Glass Air Fryer Cooking System with 3 Glass Containers, Crisper Plates & Storage Lids - British Racing Green with Soft Gold Trim
Customer Rating
1 out of 5
1
You will have to pay to return-Difficult to clean
on December 15, 2024
Posted by: DisappointedCrispi
Even the large bowl is too small since requires one layer for air frying. Says to wipe the grill below the heating element with water clean. This will not remove the oils splattered from cooking. The grill is screwed on and is not supposed to be removed to clean the splattered grease near heating coil. No free returns.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 21, 2025
Hello,
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be with your Crispi. We will absolutely share your feedback in regards to cleaning the Crispi with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4 out of 5
4
if you fix the shortcomings,it's convenient
on August 29, 2025
Posted by: Art63
from Ak
Gender:Male
Engineers should work on this device more, 1. hot air blows directly onto the power cable (in the future, insulation damage, short circuit, fire and wiring failure as a result), crisper plates have rubber parts on which food is cooked, it is unlikely that this rubber will make your food useful for your body!
Written by a customer while visiting sharkninja.com
Customer Rating
1 out of 5
1
Piece of garbage!
on June 20, 2025
Posted by: Pboehme
from Texas
Gender:Female
Second time I’ve used and after cooking the potatoes for 15 minutes placing the chicken In remainder of the time the lid is faulty and the unit shuts down and can’t restart. Total piece of garbage!!!! Don’t waste your money. I’m sending it back!!!
Response from sharkninja.comBy SharkNinja, June 23, 2025
Hello,
Thank you for taking the time to leave a review.

We're so sorry to hear that you’re having trouble with your Ninja CRISPi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you.

Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1 out of 5
1
I Want to Love This, But I'm Really Frustrated
on September 12, 2025
Posted by: Letdown
from San Diego, CA
Gender:Female
I’ve had the Ninja Crispi for about a week now and was genuinely excited to start using it. Unfortunately, I began receiving the “lid error” message on day one. I followed the troubleshooting steps on the website — shaking the pod, unplugging and plugging it back in — and even got a message to clean the unit. Clean it? It was literally the first time I used it. Not dirty.
On top of that, I haven’t experienced the crunch or crisp results that are heavily advertised. After a full cook cycle, I was able to remove tilapia from the unit with my bare hands — no sizzle, no crisp, and definitely no “Crispi.” The re-crisp feature was so frustrating that I gave up and ate my drumstick cold. Even the original cook didn’t crisp the skin.
I had high hopes and even purchased a carrying case, silicone pod rest, silicone motor cover, and liner inserts ahead of time — all because every other Ninja product I’ve owned has been top-notch and over-delivered. This one? Not even close.
At this price point, I expected more — especially from the Ninja brand. After less than half a dozen uses, I’m already ready to throw in the towel. I want to love this product, but so far, it’s just been a letdown.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hello, We're really sorry to hear that your Ninja CRISPi hasn’t lived up to expectations. That’s definitely not the experience we want anyone to have, especially with a product that’s meant to bring convenience and great results. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4 out of 5
4
Cooking too fast?
on October 2, 2025
Posted by: MargotC
Gender:Female
I made the apple turnovers in the recipe booklet. It says to bake for 17 minutes but after 5 minutes the dough already turned brown and I turned them after 7 minutes and let them bake for another 5 minutes and that side was super brown also. I don’t know if my fryer is too hot or the recipe is off.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3 out of 5
3
Disappointed
on October 2, 2025
Posted by: PAULA O
from Massachusetts
Gender:Female
Disappointed in that there is no method to regulate temperature. I'll go back to a regular air fryer.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 2, 2025
Hi there, Thank you for sharing your feedback. We're sorry to hear that the CRISPi didn’t meet your expectations regarding temperature control. While CRISPi is designed to deliver consistent crisping results with its preset cooking technology, we understand that some users prefer more manual control. Your input is incredibly valuable and helps us improve future innovations.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5 out of 5
5
Awesome device. It’s about time.
on September 26, 2025
Posted by: Anonymous
from Fort Worth, TX
Gender:Male
All I can say is WOW. It does everything I needed and more. Steaming vegetables are so much better. I absolutely love my device. Thank you.
Written by a customer while visiting sharkninja.com
Customer Rating
1 out of 5
1
Disappointed – Poor Quality and Performance
on August 15, 2025
Posted by: I.Danev
from London
Gender:Male
I’m really not happy with my Ninja CRISPi. The build quality is disappointing – some parts arrived with small defects, which I did not expect for the price. It’s far too noisy during operation, The unit is also heavier than expected and slow.
Response from sharkninja.comBy SharkNinja, August 15, 2025
Hi I.Danev,
Thank you for taking the time to leave a review.

We're deeply unhappy to hear that some parts of your Ninja CRISPI were defective upon arrival. We've noticed that our UK Customer Care Team reached out to further assist via email. Your satisfaction is incredibly important to us, and we truly value the time you took to share your feedback. It helps us improve and ensure your experience continues to meet your expectations.

Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
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