Customer reviews from sharkninja.com
Ninja - Crispi 5-in-1 Portable Glass Air Fryer Cooking System with 3 Glass Containers, Crisper Plates & Storage Lids - British Racing Green with Soft Gold Trim
Average customer rating
4.7
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
251
4 Stars
23
3 Stars
12
2 Stars
2
1 Star
9
88%of customers recommend this product.
(
67 out of
76)
Customer Reviews for Ninja - Crispi 5-in-1 Portable Glass Air Fryer Cooking System with 3 Glass Containers, Crisper Plates & Storage Lids - British Racing Green with Soft Gold Trim
Customer Rating
4
if you fix the shortcomings,it's convenient
on August 29, 2025
Posted by: Art63
from Ak
Gender:Male
Engineers should work on this device more, 1. hot air blows directly onto the power cable (in the future, insulation damage, short circuit, fire and wiring failure as a result), crisper plates have rubber parts on which food is cooked, it is unlikely that this rubber will make your food useful for your body!
Written by a customer while visiting sharkninja.com
Customer Rating
1
You will have to pay to return-Difficult to clean
on December 15, 2024
Posted by: DisappointedCrispi
Even the large bowl is too small since requires one layer for air frying. Says to wipe the grill below the heating element with water clean. This will not remove the oils splattered from cooking. The grill is screwed on and is not supposed to be removed to clean the splattered grease near heating coil. No free returns.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 21, 2025
Hello,
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be with your Crispi. We will absolutely share your feedback in regards to cleaning the Crispi with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be with your Crispi. We will absolutely share your feedback in regards to cleaning the Crispi with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
I Want to Love This, But I'm Really Frustrated
on September 12, 2025
Posted by: Letdown
from San Diego, CA
Gender:Female
I’ve had the Ninja Crispi for about a week now and was genuinely excited to start using it. Unfortunately, I began receiving the “lid error” message on day one. I followed the troubleshooting steps on the website — shaking the pod, unplugging and plugging it back in — and even got a message to clean the unit. Clean it? It was literally the first time I used it. Not dirty.
On top of that, I haven’t experienced the crunch or crisp results that are heavily advertised. After a full cook cycle, I was able to remove tilapia from the unit with my bare hands — no sizzle, no crisp, and definitely no “Crispi.” The re-crisp feature was so frustrating that I gave up and ate my drumstick cold. Even the original cook didn’t crisp the skin.
I had high hopes and even purchased a carrying case, silicone pod rest, silicone motor cover, and liner inserts ahead of time — all because every other Ninja product I’ve owned has been top-notch and over-delivered. This one? Not even close.
At this price point, I expected more — especially from the Ninja brand. After less than half a dozen uses, I’m already ready to throw in the towel. I want to love this product, but so far, it’s just been a letdown.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hello, We're really sorry to hear that your Ninja CRISPi hasn’t lived up to expectations. That’s definitely not the experience we want anyone to have, especially with a product that’s meant to bring convenience and great results. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Cooking too fast?
on October 2, 2025
Posted by: MargotC
Gender:Female
I made the apple turnovers in the recipe booklet. It says to bake for 17 minutes but after 5 minutes the dough already turned brown and I turned them after 7 minutes and let them bake for another 5 minutes and that side was super brown also. I don’t know if my fryer is too hot or the recipe is off.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Piece of garbage!
on June 20, 2025
Posted by: Pboehme
from Texas
Gender:Female
Second time I’ve used and after cooking the potatoes for 15 minutes placing the chicken In remainder of the time the lid is faulty and the unit shuts down and can’t restart. Total piece of garbage!!!! Don’t waste your money. I’m sending it back!!!
Response from sharkninja.comBy SharkNinja, June 23, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja CRISPi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja CRISPi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very disappointing
on November 12, 2025
Posted by: Lia12
I bought this product a couple weeks ago and I'm just getting a chance to open it. Straight out of the box I read the manual and set it up. I decided to do some nuggets and fries. it only works for 10 minutes then I got the lid error. I tried everything it only works for 10seconds before going back the lid error
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 13, 2025
Hello there,
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that you're having issues with your Ninja CRISPi. This isn’t the experience we want our customers to have and we’re eager to help here. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that you're having issues with your Ninja CRISPi. This isn’t the experience we want our customers to have and we’re eager to help here. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not As East As They Make It Sound
on February 22, 2025
Posted by: Jsj77
from Little Chute, WI
Gender:Female
It is nice but I have yet to not burn the outside of everything I cook. I've followed the listed instructions for times & cooking setting. Red potatoes were dark on the outside and dry in the middle. Chicken breast's were burnt on the outside before the inside was the right temp.
I tried different setting, so bake instead of air fry, etc. Different amount of times and keeping my eye on it. Everything I tried had pretty much the same outcome. Other biggest flaw, you cannot adjust the temperature and it does not even tell you what the temp is for each setting. Googling it, you end up with 10 different answers.
I can't say that it may not be user error, but it's not as easy as they make it look and sound. I'm disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you haven't had the best experience with using your air fryer. We'll definitely share your feedback with the relevant teams for consideration on future products. Also, we kindly ask that you reach out to our team by phone at 1-800-365-0135, so we can provide some help with getting great results.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sad to hear that you haven't had the best experience with using your air fryer. We'll definitely share your feedback with the relevant teams for consideration on future products. Also, we kindly ask that you reach out to our team by phone at 1-800-365-0135, so we can provide some help with getting great results.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Disappointed
on October 2, 2025
Posted by: PAULA O
from Massachusetts
Gender:Female
Disappointed in that there is no method to regulate temperature. I'll go back to a regular air fryer.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 2, 2025
Hi there, Thank you for sharing your feedback. We're sorry to hear that the CRISPi didn’t meet your expectations regarding temperature control. While CRISPi is designed to deliver consistent crisping results with its preset cooking technology, we understand that some users prefer more manual control. Your input is incredibly valuable and helps us improve future innovations.
Kind regards,
Ninja Kitchen
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com