Customer reviews from https://www.asus.com
ASUS - Chromebook CM14 Flip 14" Touch Laptop - Mediatek Kompanio 520 with 8GB Memory - 64GB eMMC - Gravity Grey
Average customer rating
1 out of 5
1
(1 Review)
Open Ratings Snapshot
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Best Buy Privacy Policy
Customer Reviews for ASUS - Chromebook CM14 Flip 14" Touch Laptop - Mediatek Kompanio 520 with 8GB Memory - 64GB eMMC - Gravity Grey
Customer Rating
1 out of 5
1
DOA - returning for replacement
on June 27, 2024
Posted by: Scott Mitchum
Verified Purchase:Yes
The device was DOA. Screen came on for about thirty seconds and began the initial setup process, then went black. Fully charged and was plugged into power supply when the attempt was made to do the setup. Tried every possible key combo to get to recovry of OS with a USB thumb drive, to no avail.
Response from https://www.asus.comBy CLM, September 18, 2024
Dear Scott Mitchum,

We certainly understand your disappointment and the inconvenience this may have caused.



All ASUS products undergo intensive quality control testing and inspections, the laptop being a DOA is a random problem. If you need further assistance with the Chromebook, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com