Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Stainless Steel
Average customer rating
3.1
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
1
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
2
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Stainless Steel
Customer Rating
1
Total fail
on September 28, 2026
Posted by: bakersdozenz
We have had problems with this microwave nonstop since we purchased it in January. Same problem as others here: food only heating up half the time, panel problems, and now it won’t start at all. We’ve already had the front panel replaced, we had the circuit board replaced, still not working. It’s an incredibly expensive microwave for these basic issues. We are giving up and trying to get a refund. Too bad, we wanted to match our other appliances. Just not worth the frustration anymore- it’s just a microwave.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 30, 2026
Thank you for taking the time to reach out to us. We are truly sorry to hear about the trouble you are experiencing with your KitchenAid® Microwave not heating. We know how frustrating and disruptive it is when an essential appliance isn't working as expected, and we would love the opportunity to help make things right. Please feel free to connect with our support team using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include case number #25110816 along with a brief restatement of your issue, so we can quickly assist you.
We sincerely appreciate your patience and look forward to getting this resolved for you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include case number #25110816 along with a brief restatement of your issue, so we can quickly assist you.
We sincerely appreciate your patience and look forward to getting this resolved for you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on September 4, 2026
Posted by: Knobby 1
(This review was collected as part of a promotion.) I bought this a month ago and disappointed with instructions on how to use. There was any. Plus it didn’t come with air fry basket or crisper pan which we thought we would get thru registration. Kinda regret our purchase. La
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not happy with microwave
on September 2, 2026
Posted by: TimberLady
Microwave is very difficult to use. Only a steamer basket included. Cannot use air fryer without basket; it was not included even though it was supposedly to be. Convection impossible because the racks are not included .
Tried convection with glass dish and it did not bake well. Instructions do not include information on accessories. Very disappointed in product,
Tried convection with glass dish and it did not bake well. Instructions do not include information on accessories. Very disappointed in product,
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 9, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24858202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24858202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not a fan
on August 26, 2026
Posted by: Mgent
We keep having issues where the panel freezes up. We’ve owned this for 6 months now. I anticipate the panel being an issue. I don’t like that there’s not an option for the clock to remain on. I don’t like the delay in panel startup since the clock doesn’t stay on.
The sound for cook timer is not loud enough either. The appliance looks good - but wouldn’t recommend it.
The sound for cook timer is not loud enough either. The appliance looks good - but wouldn’t recommend it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, September 1, 2026
Thank you for reaching out to us. We are so sorry to hear that you are dealing with issues with your KitchenAid® Microwave control panel freezing up. We know how frustrating that can be, and we would love the opportunity to help get this resolved for you. Please feel free to connect with us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
If you reach out via Social Media (Facebook or Instagram), please include your case number #24767615, so we can quickly assist you.
We truly appreciate your patience and look forward to helping you!
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
If you reach out via Social Media (Facebook or Instagram), please include your case number #24767615, so we can quickly assist you.
We truly appreciate your patience and look forward to helping you!
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very Nice!
on July 23, 2026
Posted by: DP300
[This review was collected as part of a promotion.] Very nice microwave oven as well as doing many other things. Works well, looks good and does a great job. Very easy to use and understand controls. However, I wish there were a couple of things it did do. One, it needs to have a mode when you can turn off the display for cleaning. Trying to clean fingerprints off the screen is hard when you are accidentally pushing the buttons. Second, the display does not stay on. We wanted the clock to stay on, but it won't. It times out after a few minutes and the display turns dark. You should have an option of whether you want it on all the time or to go off. Unfortunately, it just goes off
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Works ok, clock does not stay on, door issues
on July 3, 2026
Posted by: Figgy100
Hi, we just ordered and installed the kmbs730sps microwave/ convection, to match our similar oven and cook top. It looks nice, fancy, modern and a good replacement, how ever two things
1) Why have a clock if it does not stay on, this is ridiculous. power saving, come on. It looks like the unit isn’t working until you open or turn knob, there should be a setting to turn it off or on. Let me make the choice if I want it on or not.
2) Do you have Microwave heating up issues? Well if you try and shut door quietly, it may not close enough to fully engage the tabs all the way, convection will work, light and table will turn, no heat. You have to shut tightly to get the “click” so heating element will activate. Not really an adjustment or fix for this, you just have to close it hard they say. I added small thin rubber fisheye type to corners for fix. All this and I’ve had it a week with one technician visit. I hope this helps someone with similar issues.
3) Also if you have a gap, you can get 1,2,3 inch close out panels with double back tape that will close out fine, not the best but good option.
1) Why have a clock if it does not stay on, this is ridiculous. power saving, come on. It looks like the unit isn’t working until you open or turn knob, there should be a setting to turn it off or on. Let me make the choice if I want it on or not.
2) Do you have Microwave heating up issues? Well if you try and shut door quietly, it may not close enough to fully engage the tabs all the way, convection will work, light and table will turn, no heat. You have to shut tightly to get the “click” so heating element will activate. Not really an adjustment or fix for this, you just have to close it hard they say. I added small thin rubber fisheye type to corners for fix. All this and I’ve had it a week with one technician visit. I hope this helps someone with similar issues.
3) Also if you have a gap, you can get 1,2,3 inch close out panels with double back tape that will close out fine, not the best but good option.
Fix, the clock setting and make it a WiFi update.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible product- needs many fixes!
on April 1, 2026
Posted by: jj2020
from Waterloo, ON
This "microwave" hasn't worked since the time it was installed. The microwave setting only heats food half the time, despite 3 "repairs" from technicians. The controls are cumbersome. "with Air Fry" in the title is extremely misleading; the appliance does not come with an air fry basket/crisper, so it's really just a convection oven that works up to 425deg, but using it as an air fryer would completely destroy the interior of the appliance. KitchenAid/Whirpool have been unhelpful in resolving the issues.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2026
Hi jj2020,
Thank you for taking the time to review your Whirlpool brand microwave. We want to be a brand you can trust!
Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. Please include the following information in your email:
- Your model and serial number
- Your phone number
- The address where the appliance is located
- Your review ID 943419.
Regards,
Eric
Thank you for taking the time to review your Whirlpool brand microwave. We want to be a brand you can trust!
Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. Please include the following information in your email:
- Your model and serial number
- Your phone number
- The address where the appliance is located
- Your review ID 943419.
Regards,
Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Works good
on March 14, 2026
Posted by: Vidnutz51
from Dunmore, Pa
[This review was collected as part of a promotion.] Microwave part is pretty easy to use. Wish there was an owner manual that explains how to use it to the extent that it is designed for.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com