Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Juniper
Average customer rating
3.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
3
4 Stars
6
3 Stars
2
2 Stars
3
1 Star
3
38%of customers recommend this product.
(
5 out of
13)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Juniper
Customer Rating
5
Gorgeous!
on November 10, 2026
Posted by: Jax26
[This review was collected as part of a promotion.] Our previous microwave was 23 years old. We are very happy with this newer, gorgeous model. It has been working great!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely Disappointed !!!
on November 8, 2026
Posted by: DgrBlu
This customer did not provide a text review.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 12, 2026
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Microwave is not meeting your expectations. If you have any questions or need further assistance, please feel free to connect with us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include reference case number #25603181 along with a brief summary of your issue.
We look forward to assisting you!
Best regards,
Marie Q.
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include reference case number #25603181 along with a brief summary of your issue.
We look forward to assisting you!
Best regards,
Marie Q.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Looks pretty but not real functional
on November 5, 2026
Posted by: Cam10
Microwave looks nice but things I wish I knew before buying:
- The power wattage is only 900 Watts. This is low compared to other microwaves. So it takes a lot longer to cook.
- The clock will not stay on. You have to touch the screen or open the door to get the clock to show. Not a super useful clock.
- Because of the power saving mode, you have to make sure the microwave is fully awake before trying to use it. If you open the door to put in the food and go through what you want to do, if it wasn’t fully awake when the door is open it makes you re-open the door. Not a big deal but just an extra step.
- The power wattage is only 900 Watts. This is low compared to other microwaves. So it takes a lot longer to cook.
- The clock will not stay on. You have to touch the screen or open the door to get the clock to show. Not a super useful clock.
- Because of the power saving mode, you have to make sure the microwave is fully awake before trying to use it. If you open the door to put in the food and go through what you want to do, if it wasn’t fully awake when the door is open it makes you re-open the door. Not a big deal but just an extra step.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, November 5, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave design is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25533303, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25533303, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Clock Wont Display Full Time
on November 3, 2026
Posted by: B-real
[This review was collected as part of a promotion.] Product is great. Has many functions that are nice like steam, air fry, etc. Only complaint is that the display will go dark after a few mins of non use, so I dont have a clock that is always on display in my kitchen. If Kitchenaid would update the firmware so the clock will display all the time, the rating would be 5 stars.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect
on November 1, 2026
Posted by: JT Mac
[This review was collected as part of a promotion.] Exactly what I wanted- 2nd oven features and a microwave. It’s only 2 of us and now I don’t need to heat the oven (and the house) to make a batch of cookies! Still experimenting with other features but so far I love this. And I love the look, very high end in my kitchen!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Total fail
on September 28, 2026
Posted by: bakersdozenz
We have had problems with this microwave nonstop since we purchased it in January. Same problem as others here: food only heating up half the time, panel problems, and now it won’t start at all. We’ve already had the front panel replaced, we had the circuit board replaced, still not working. It’s an incredibly expensive microwave for these basic issues. We are giving up and trying to get a refund. Too bad, we wanted to match our other appliances. Just not worth the frustration anymore- it’s just a microwave.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 30, 2026
Thank you for taking the time to reach out to us. We are truly sorry to hear about the trouble you are experiencing with your KitchenAid® Microwave not heating. We know how frustrating and disruptive it is when an essential appliance isn't working as expected, and we would love the opportunity to help make things right. Please feel free to connect with our support team using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include case number #25110816 along with a brief restatement of your issue, so we can quickly assist you.
We sincerely appreciate your patience and look forward to getting this resolved for you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include case number #25110816 along with a brief restatement of your issue, so we can quickly assist you.
We sincerely appreciate your patience and look forward to getting this resolved for you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on September 4, 2026
Posted by: Knobby 1
(This review was collected as part of a promotion.) I bought this a month ago and disappointed with instructions on how to use. There was any. Plus it didn’t come with air fry basket or crisper pan which we thought we would get thru registration. Kinda regret our purchase. La
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not happy with microwave
on September 2, 2026
Posted by: TimberLady
Microwave is very difficult to use. Only a steamer basket included. Cannot use air fryer without basket; it was not included even though it was supposedly to be. Convection impossible because the racks are not included .
Tried convection with glass dish and it did not bake well. Instructions do not include information on accessories. Very disappointed in product,
Tried convection with glass dish and it did not bake well. Instructions do not include information on accessories. Very disappointed in product,
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 9, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24858202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24858202, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com