Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Black Ore
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave with Air Fry - Black Ore
Customer Rating
5
Takes convection microwave to a new level
on December 8, 2025
Posted by: Dgerringer3
from Lewisville nc
[This review was collected as part of a promotion.] This appliance is magnificent so far. The digital controls are awesome. Every feature has worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Convection Microwave new model
on December 19, 2025
Posted by: JanGer
from Englewood Florida
[This review was collected as part of a promotion.] I was trying to replace my unit from 2013. The new model is very different. The shiny interior makes it easier to clean. I preferred the menue buttons rather than the control knobs. Is there a way to keep the time showing? There was no users manual included. I am guessing the best methods to cook things??? Timer sounds are too soft.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love it but......
on January 2, 2026
Posted by: LilBob5
from Arizona
[This review was collected as part of a promotion.] I do love it but there are a few things that I am not so happy with. The time does not stay on the screen, it turns off. Also it said we would get a crisper basket when registering our microwave but never received an email or anything for this crisper basket. So disappointed about that. Happy with the way it works is working great!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Very Expensive Microwave
on January 27, 2026
Posted by: Mike12345678
[This review was collected as part of a promotion.] Purchased this to replace a 2010ish Kitchenaid microwave/convection oven. Size is a little smaller, creating a gap to be filled (OK, can do that). You open the oven, put a dish in and press the quick start and it says please open the door and add your dish???? The old oven was our kitchen clock, but as noted by other people, you cannot keep the time displayed. And finally, why promise a free crisper for registration when in fact it never gets offered. Microwave works OK, but the logic on the touchscreen is very flawed. Picking an option for anything other than quickstart is a pain. Please provide a software update!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Works good
on March 14, 2026
Posted by: Vidnutz51
from Dunmore, Pa
[This review was collected as part of a promotion.] Microwave part is pretty easy to use. Wish there was an owner manual that explains how to use it to the extent that it is designed for.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible product- needs many fixes!
on April 1, 2026
Posted by: jj2020
from Waterloo, ON
This "microwave" hasn't worked since the time it was installed. The microwave setting only heats food half the time, despite 3 "repairs" from technicians. The controls are cumbersome. "with Air Fry" in the title is extremely misleading; the appliance does not come with an air fry basket/crisper, so it's really just a convection oven that works up to 425deg, but using it as an air fryer would completely destroy the interior of the appliance. KitchenAid/Whirpool have been unhelpful in resolving the issues.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 2, 2026
Hi jj2020,
Thank you for taking the time to review your Whirlpool brand microwave. We want to be a brand you can trust!
Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. Please include the following information in your email:
- Your model and serial number
- Your phone number
- The address where the appliance is located
- Your review ID 943419.
Regards,
Eric
Thank you for taking the time to review your Whirlpool brand microwave. We want to be a brand you can trust!
Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. Please include the following information in your email:
- Your model and serial number
- Your phone number
- The address where the appliance is located
- Your review ID 943419.
Regards,
Eric
Written by a customer while visiting kitchenaid.com