Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Smart Built-In Microwave Oven with Air Fry - Stainless Steel
Average customer rating
2
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Smart Built-In Microwave Oven with Air Fry - Stainless Steel
Customer Rating
4
Still Deciding..Love With Hesitation
on July 15, 2026
Posted by: Dobbielover
[This review was collected as part of a promotion.] While, we do love most of it there are a few issues. One the collect is so dim it is like it is off. Secondly almost every time I go to microwave anything it says door open and we have to open and close it multiple times and when you use the convection oven and open to check on something when you close the door(soft close) it makes a whistling noise because the door is not really closed. So something not right with the door. The air fry is nothing like an air frier sad to say, one of the reasons we purchased it. Still learning the reheat options on the microwave side. Convection oven we love, we do not have to turn on the big oven. Still waiting on repair person to come address the door issue. I feel it warranted a new microwave since it started door open thing from the beginning and seems to be getting worse
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Manufactured poorly, complex controls
on July 3, 2026
Posted by: Da7878
Replacement for same unit bought eight years ago. Just had installed today. The door is assembled wrong so that the bottom sticks out further than top (not level). There was no instruction manual and the new controls are not intuitive. Overall, the prior design was much easier to use.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 7, 2026
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6423BEDSsF
Instagram: http://spr.ly/6425BEDSsN
Live Chat: http://spr.ly/6427BEDSsf (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 983040.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6428BEDSsA
http://spr.ly/6429BEDSs7
http://spr.ly/6422BEDSt6
We hope this information is helpful.
Jacob W.
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6423BEDSsF
Instagram: http://spr.ly/6425BEDSsN
Live Chat: http://spr.ly/6427BEDSsf (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 983040.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual:
http://spr.ly/6428BEDSsA
http://spr.ly/6429BEDSs7
http://spr.ly/6422BEDSt6
We hope this information is helpful.
Jacob W.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Design
on January 10, 2026
Posted by: Disappointed New Design
from Miami
[This review was collected as part of a promotion.] I’ve had this newest model microwave for a month now and find it more cumbersome to use than the previous one. For example, instead of simply pressing buttons, you scroll through functions to get the settings you need. Also, the display is dark (no time/date shown) until the microwave is activated. And the volume of the signal when cooking is finished is very low and almost impossible to hear if you are in another room. Finally the plastic trim surrounding the glass window, both inside and outside, was sloppily installed. Not what you would expect from KitchenAid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 14, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 899251
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com