Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. 27" Convection Built-In Smart Microwave with Sensor Cooking and Air Fry - Stainless Steel
Average customer rating
1
(1 Review)
Rating breakdown 1 review
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1 Star
1
0%of customers recommend this product.
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Customer Reviews for KitchenAid - 1.4 Cu. Ft. 27" Convection Built-In Smart Microwave with Sensor Cooking and Air Fry - Stainless Steel
Customer Rating
1
Poor Design
on January 10, 2026
Posted by: Disappointed New Design
from Miami
[This review was collected as part of a promotion.] I’ve had this newest model microwave for a month now and find it more cumbersome to use than the previous one. For example, instead of simply pressing buttons, you scroll through functions to get the settings you need. Also, the display is dark (no time/date shown) until the microwave is activated. And the volume of the signal when cooking is finished is very low and almost impossible to hear if you are in another room. Finally the plastic trim surrounding the glass window, both inside and outside, was sloppily installed. Not what you would expect from KitchenAid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 14, 2026
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 899251
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
