Customer reviews from https://www.asus.com
ASUS - ProArt P16 16" 3K 120Hz OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB RAM - RTX 5070 - 2TB SSD - Nano Black
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for ASUS - ProArt P16 16" 3K 120Hz OLED Touch Screen Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 - 32GB RAM - RTX 5070 - 2TB SSD - Nano Black
Posted by: Bobble48
Frequency of use:Daily
Verified Purchase:Yes
So far not so good. Out of the box... Freezing many times a day... Not compatible with my old mouse .. can't run gemini without crashing..browser freezing...adobe crash..random google docs issues constantly and sketchup crash at least once a day. Those are all the things i upgraded and bought this for but at this stage I'm pretty frustrated that my ancient 2016 microsoft machine was doing a better job than this very expensive ASUS machine. Sure..im gonna work through it... changing this setting and that one but I'm really annoyed that I have to do that after spending all this money for this machine.
Response from https://www.asus.comBy Chantae, CLM, February 26, 2026
Dear Bobble48,
We sincerely apologize for the issues you are experiencing with your ASUS H7606WP laptop, including system freezing, application crashes, browser instability, and compatibility concerns with your mouse. This is not the quality of product performance we aim to provide, and we regret that your experience has not reflected our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2508029039-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
We sincerely apologize for the issues you are experiencing with your ASUS H7606WP laptop, including system freezing, application crashes, browser instability, and compatibility concerns with your mouse. This is not the quality of product performance we aim to provide, and we regret that your experience has not reflected our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2508029039-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
Written by a customer while visiting https://www.asus.com
Posted by: Karl1
Frequency of use:Daily
Verified Purchase:Yes
Love the laptop, but I used the ASUS tool to update ASUS software, and it stopped working. Luckily, I have two of the same laptop, and Had just downloaded the software set from ASUS in lieu of using the tool. I uploaded the software manually, and it correct most of the issues, but the Network link drops off when it sleeps, and won't connect unless I manually connect, or reboot the Laptop. Trying to work through the issue, but no luck to this point. Even reset the Win Network to make sure it was not an issue.
Written by a customer while visiting https://www.asus.com
Posted by: MsJell
Frequency of use:Daily
Verified Purchase:Yes
I feel that the manufacturer put more emphasis on gaming and zero interest on the built-in camera. There was no way to adjust the camera to account for different skin tones. No way to turn down lighting. No way to fine tune the settings. End result was a washed out effect with an over lighted image during Zoom meetings. Also, the camera image kept drifting in and out. Very distracting.
Response from https://www.asus.comBy Chantae, CLM, March 9, 2026
Dear MsJell,
We’re sorry to hear about the issues you’ve encountered with the built-in camera and the challenges it has caused during your Zoom meetings, and we sincerely apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512011459-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Camera problem: https://www.asus.com/us/support/faq/109836/
We’re sorry to hear about the issues you’ve encountered with the built-in camera and the challenges it has caused during your Zoom meetings, and we sincerely apologize for the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512011459-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Camera problem: https://www.asus.com/us/support/faq/109836/
Written by a customer while visiting https://www.asus.com
Posted by: Junior ram
Frequency of use:Daily
Verified Purchase:Yes
Laptop is nice all around and works well but the reason I took a star is the 6 speakers sound tiny like a busted sound system last years model sounded loud and clear even at low volume with some bass maybe my unit is defective but tried everything to fix it
Written by a customer while visiting https://www.asus.com
Posted by: Cathleen G
Verified Purchase:Yes
Still setting it up and nstalling everything on it but pleased with performance thus far!
Written by a customer while visiting https://www.asus.com
Posted by: Doc Martin
Verified Purchase:Yes
This is a great rig for any serious creator looking for a mobile option. Screen is incredible, response, even in demanding apps is impressive.
Written by a customer while visiting https://www.asus.com