[This review was collected as part of a promotion.] My expectations were higher for this product. It runs slower then I had hoped for.
Response from Samsung USBy Samsung Brand Ambassador, March 21, 2025
karlk99:
Thank you for sharing your experience with the 9100 PRO SSD! We greatly value your feedback and will be shared with our product team.
Performance may vary depending on SSD’s firmware, system hardware & configuration. To reach maximum sequential read/write speeds up to 14,800/13,400 MB/s, please check whether your system supports PCIe 5.0. As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri) 2) Email: samsungmemorysupport@sea.samsung.com 3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/