Customer reviews from kitchenaid.com
KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Interior Dispense - Stainless Steel
Average customer rating
4.1
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
51
4 Stars
27
3 Stars
7
2 Stars
4
1 Star
9
76%of customers recommend this product.
(
68 out of
89)
Customer Reviews for KitchenAid - 24 Cu. Ft. French Door Counter-Depth Refrigerator with Interior Dispense - Stainless Steel
Customer Rating
5
Simple thoughtful interior design
on January 17, 2026
Posted by: EWCC
from Mt. Kisco, NY
[This review was collected as part of a promotion.] We bought this because the interior allowed for flexible shelf arrangements. Compared to other brands like GE. Cafe and profile.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good..
on January 21, 2026
Posted by: DW1234
from Wisconsin
[This review was collected as part of a promotion.] Love our counter depth fridge. So far we don’t have the water connected. Wish we could buy touch up paint in the mat black in case of accidental scratches. It does show hand prints so im trying to figure out what cloth to buy and what products work for that. Tad disappointed about freezer space. Will need to either vacuum save meats or get another small deep freezer (or just buy meals for the week which I’ve been doing).
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointment
on January 22, 2026
Posted by: CLSS
from Atlanta, GA
[This review was collected as part of a promotion.] I'm not happy with this purchase. The dimensions are the same as my previous refrigerator but it's storage capacity is so much smaller. Especially the freezer space. The ice maker is poorly designed. When the ice reaches capacity, the ice falls out of its storage container and lands on the bottom of the freezer. It's impossible to reach the bottom of the freezer to retrieve it. Ice maker is also very loud. The settings are on the side of the door and are very easy to accidently push. I've turned the refrigerator on "Sabbath" several times which turns off the ice and water feature. On the plus side, I do like the beverage pull out tray in the refrigerator and the doors provide ample storage for bottles, etc. but still would not recommend this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 22, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 905046
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect size for our kitchen
on January 28, 2026
Posted by: DLM210
from Beach City, Texas
[This review was collected as part of a promotion.] The counter depth design works perfect in our kitchen. All the same features as the larger design.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressed
on January 29, 2026
Posted by: tsslo
from San Luis Obispo California
[This review was collected as part of a promotion.] My wife and I are very pleased with the new Frig...... the only thing we were somewhat surprised about..... and had no idea what was going on is the "Sabbath mode". We were ready to contact a repairman to come get the unit repaired with we discovered this item. All is good now.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Plenty of Room and Light
on January 31, 2026
Posted by: Bogey120
from Depew, NY
[This review was collected as part of a promotion.] I’ve only had the refrigerator for a week, but I love all the room I have in it and how I can organize different food groups. The best part is the deli drawer….a must have. When you open the doors, there’s plenty amount of light… easy to find what you’re looking for. This refrigerator looks great too.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great storage design
on February 4, 2026
Posted by: Who.
from Auburn, AL
[This review was collected as part of a promotion.] I bought the fridge a month ago, complained about a shelf that is not level and I’m still waiting to have this resolved
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy with this refrigerator
on February 4, 2026
Posted by: Lynbob
from Naples fl
[This review was collected as part of a promotion.] I bought this on 1/27, nothing but problems. Having it serviced on Feb 9th. Hope they take it back, don’t have confidence they can fix all issues
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Refrigerator, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913342.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #913342.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com