Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Black Ore
Average customer rating
3.7
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
7
4 Stars
9
3 Stars
3
2 Stars
1
1 Star
3
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for KitchenAid - 30 Cu. Ft. French Door Refrigerator with Exterior Water and Ice - Black Ore
Customer Rating
4
Love the NO fingerprint finish!
on November 25, 2025
Posted by: hope65
from Tyler, TX
[This review was collected as part of a promotion.] I’m really enjoying my new KitchenAid refrigerator with French doors. The one complaint I have is when you open the left side and close it the right side will open and close and you need to push it closed or close it with some force in order for it to close. It runs very quietly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the style, look and features
on December 3, 2025
Posted by: IndyDav
from Fishers, Indiana
[This review was collected as part of a promotion.] We just got our appliances and full Kitchen Aid suite before the holiday and we are so happy! At first we thought the lighting was dim in the refrigerator but after a few days have adjusted and so prefer the style and lighting! Great job Kitchen Aid!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall Satisfied
on December 11, 2025
Posted by: MJ1234
[This review was collected as part of a promotion.] Overall I love this fridge. The only downside is that it does make some weird high pitch noises every now and then like it’s going to take off.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Machine with a couple of flaws
on December 18, 2025
Posted by: Flip123
from Woodstock, IL
[This review was collected as part of a promotion.] Very roomy fridge. Three concerns. First a considerable amount of space is lost because of the wood grained trim on the main shelf makes it difficult to put items right to the edge of the shelf. Second, the freezer drawer and pull out shelf do not slide easily. and third, the protective plastic film that was on the doors leaves a raggedly edge that looks terrible. This is because the film is installed under where the stainless meets the inner doors.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Keeps the food cold
on December 23, 2025
Posted by: Oldman70
from Colorado
[This review was collected as part of a promotion.] Bought this one month ago and it is still working. The refrigerators of the 1960's had better interior lighting than this model which has more light locations, but the lumens are lacking. Time will tell if the electronics last more than two years.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
2nd fridge with no water or ice makers that works
on December 27, 2025
Posted by: Bad kitchaid
from Colorado
[This review was collected as part of a promotion.] This is our second one we have received that the water or ice maker doesn’t work
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator.
To fix a non-producing ice maker, systematically check these solutions:
Ice Maker Producing but Not Dispensing?
Perform a Hard Reset: Unplug the refrigerator for 60 seconds, plug it back in, and wait 2-4 hours for the ice maker to cycle and drop the first batch.
Is the Ice Maker Operational?
Ensure the power switch/setting is "On." Perform a Soft Reset using the dedicated reset button, or do a Power Cycle (unplug for one minute).
If the unit is on but not connected to water, it can cause persistent buzzing/clicking, excessive cooling, and food freezing.
Water Filter Check: Recent Replacement?
Verify the new filter is properly seated and locked (look for a click/no leaks). To isolate, remove the filter and check the water dispenser. If water flows, reinstall the filter correctly.
Water Supply System Integrity?
Check for proper connection to a cold water line (usually 1/4-inch tubing). Crucially, inspect the tubing behind the unit for a kink or pinch caused by pushing the refrigerator back; straighten any bends.
Water Filter Lifespan?
Replace the water filter every six months or when the indicator light is on. A clogged filter is a primary cause of low ice production and slow water dispensing. Use genuine filters.
Was the Water Filter System Flushed?
Flushing after a new filter is mandatory to remove air and carbon fines. Unflushed systems can cause sputtering, small/hollow ice cubes, or cloudy water. Flush 1-4 gallons (refer to filter instructions).
Non-Dispenser Models: Discard the first three full bins of ice after replacing the filter.
Review How to Flush the Water System in a Refrigerator for more information.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 889167
We look forward to speaking with you.
Christy T
To fix a non-producing ice maker, systematically check these solutions:
Ice Maker Producing but Not Dispensing?
Perform a Hard Reset: Unplug the refrigerator for 60 seconds, plug it back in, and wait 2-4 hours for the ice maker to cycle and drop the first batch.
Is the Ice Maker Operational?
Ensure the power switch/setting is "On." Perform a Soft Reset using the dedicated reset button, or do a Power Cycle (unplug for one minute).
If the unit is on but not connected to water, it can cause persistent buzzing/clicking, excessive cooling, and food freezing.
Water Filter Check: Recent Replacement?
Verify the new filter is properly seated and locked (look for a click/no leaks). To isolate, remove the filter and check the water dispenser. If water flows, reinstall the filter correctly.
Water Supply System Integrity?
Check for proper connection to a cold water line (usually 1/4-inch tubing). Crucially, inspect the tubing behind the unit for a kink or pinch caused by pushing the refrigerator back; straighten any bends.
Water Filter Lifespan?
Replace the water filter every six months or when the indicator light is on. A clogged filter is a primary cause of low ice production and slow water dispensing. Use genuine filters.
Was the Water Filter System Flushed?
Flushing after a new filter is mandatory to remove air and carbon fines. Unflushed systems can cause sputtering, small/hollow ice cubes, or cloudy water. Flush 1-4 gallons (refer to filter instructions).
Non-Dispenser Models: Discard the first three full bins of ice after replacing the filter.
Review How to Flush the Water System in a Refrigerator for more information.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Range model/serial number, and reference Case # 889167
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Indoor ice dispenser does not work properly
on December 29, 2025
Posted by: 1Disgruntled1
from Oregon
[This review was collected as part of a promotion.] Ice jams up in the shoot, then dumps out all over our new flooring when it does come out. Please reach out to me so you can fix or replace this fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Humidity causes ice to naturally clump together. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, and then dry thoroughly.
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 890497
We look forward to speaking with you.
Christy T
If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 890497
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fridge
on January 1, 2026
Posted by: rosad1994_7662
[This review was collected as part of a promotion.] This fridge is very beautiful I have a big family so this fridge works perfect for me im able to fit everything inside for my family of 7. Easy to set up. Love the water dispenser and the ive maker its a mist have in are house. Easy to adjust the temperature. I love this fridge.
Written by a customer while visiting influenster.com
