Customer reviews from jbl.com
JBL - TUNE520BT On-Ear Bluetooth headphones - 2024 - Purple
Average customer rating
4.3
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
30
4 Stars
11
3 Stars
4
2 Stars
3
1 Star
2
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - TUNE520BT On-Ear Bluetooth headphones - 2024 - Purple
Customer Rating
3
on May 23, 2025
Posted by: Mercedes369
This is headphone pair number 2 that I have blown in 4 months. If you listen with volume all the way up for about 60 days you will have a speaker that will be blown. Not made for loud use. Great quality otherwise.
Response from jbl.comBy Customer Support, Customer Support, May 23, 2025
This isn't the experience we want our customer's to have with our products. Our headphones have a one-year warranty. We'd like to assist you directly with the replacement of your JBL Tune 520BT. Please file a warranty claim on our website.
Written by a customer while visiting jbl.com
Customer Rating
5
Far better than I could've expected for the price.
on July 30, 2025
Posted by: Billisits
Pros: Not too complicated. Batteries last nearly forever. CHEAP.
Cons: Occasionally get uncomfortable. No headphone jack.
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality product
on July 31, 2025
Posted by: izzie200
from California
I had been looking at this product for a while and when it went on sale it was a done deal. The sound quality is fantastic for every day use, podcasts, audio-books and music. This is not exactly sound canceling, but it is a great product and I am very happy.
Written by a customer while visiting jbl.com
Customer Rating
2
Software Bugs
on August 7, 2025
Posted by: benet267
Honestly the quality of these headphones aren’t bad and are comfortable but the amount of problems and bugs the headphones have are ridiculous. Sometimes the headphone won’t turn on after hours of charging or sometimes it randomly cuts off while you’re listening to music even when it full charge. While the sound quality is decent the constant problems with the headphones makes them not worth it. There are better headphones to buy from in my opinion
Response from jbl.comBy Customer Support, August 8, 2025
Thanks for your feedback on our JBL Tune 520BT. If your JBL headphones are not turning on, we recommend performing a power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source. Also, please make sure that your source device and your JBL Tune 520BT are within Bluetooth range (up to 10 meters) to avoid random disconnections. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Love these headphones
on September 6, 2025
Posted by: KateMW
from Upstate, NY
Excellent pair of headphones for the price. This is for the 520BT headphones, which aren't necessarily "noise canceling" headphones, but as soon as you put these things on, the world about 85% disappears. I have trouble hearing myself with them on. And sound quality is excellent. The equalizer seems a bit limited in it's ranges (there's a couple preset options that you can mess with and it saves them as subsets to the presets), but I have trouble hearing much difference to each settings, and I have a pretty fair ear and always like to tweak my equalizers to my perfection. Oh, they are also comfortable and stay put, I wore them out in the garden and with light yardwork and they only had to be readjusted a couple times, slight slipping, never fell off. They're comfortable on my ears, I have multiple piercings in each ear and I wear glasses, and they caused me no discomfort to wear over all that for a couple hours at a time. I could definitely see myself as one of those kids that wears headphones all day with these. Plus, the customization of colors was just super cool! Battery life seems excellent, which I am excited about because I hate having to charge things constantly.
Written by a customer while visiting jbl.com
Customer Rating
5
Loving my JBL's
on September 9, 2025
Posted by: Beccaboo321
from Florida
I purchased a customized pair of over ear head phones. I couldn't be more pleased. The colors are amazing and exactly what I wanted. The sound these headphones produce is amazing! I love them! Thanks JBL!
Written by a customer while visiting jbl.com
Customer Rating
4
on September 14, 2025
Posted by: RUVENIIX
I bought it a year ago, and it’s good, but I realized that on-ear headphones don’t fit my needs, so I don’t like it that much
Written by a customer while visiting jbl.com
Customer Rating
2
Fell apart quickly
on September 19, 2025
Posted by: Rach El
I bought these refurbished. They are very comfortable and fit well. However, they have fallen apart after a few weeks. I don't know if that was just the risk I was taking getting a refurbished pair but its disappointing that they were so short-lived.
Response from jbl.comBy Customer Support, September 20, 2025
We appreciate your feedback on our JBL Tune 520BT. We'd like to work with you directly to address the issue with your headphones. We also like to get more information to check your options. Please contact our customer support.
Written by a customer while visiting jbl.com