Customer reviews from swann.com
Swann - MaxRanger 4K Mini Security System 4 Wireless IP Security Cameras, Night Vision, Thermal Motion Detect, 64GB - White
Average customer rating
4.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - MaxRanger 4K Mini Security System 4 Wireless IP Security Cameras, Night Vision, Thermal Motion Detect, 64GB - White
Customer Rating
3
Does not work they way they say it should
on November 20, 2025
Posted by: NattyM
Purchase the Swann MaxRanger Mini Kit 4K Wireless back on September 2025. I was excited because this product, brand came highly recommend. I had it set up and thinking it would provide the needed coverage and security I needed. That is not the case. Its a 1000 range and recording does not happen. There would be days before it detect or even notify me of anything. I thought it would record continuously motions or those who came into range of the camera. That is not the case. No recording, not motion picked up and not function. If you don't have outside light in the night, you will not be able to see anything. Quite odd for such a camera. So not, I have to find different fog light/outside light to provide an additional security.
Response from swann.comBy Mary, Swann Team, November 20, 2025
Hi Natty,
Thank you for sharing your experience with your MaxRanger Mini Kit 4K Wireless system. We’re sorry to hear that the product hasn’t delivered the level of coverage, detection, or night visibility you were expecting—especially after choosing it based on strong recommendations. Your security and confidence in your system matter to us, and we understand how frustrating it can be when the camera doesn’t record consistently, misses motion events, or struggles in low-light environments.
The issues you’ve described are not the experience we aim to provide, and we want to work closely with you to get this resolved. We appreciate you bringing these concerns to our attention and want to ensure you receive the performance you should expect from your system.
Please reach out to us directly so we can gather more details, walk you through troubleshooting steps, and work with you toward a proper solution. You can contact us anytime at tech@swann.com and our team will gladly help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience with your MaxRanger Mini Kit 4K Wireless system. We’re sorry to hear that the product hasn’t delivered the level of coverage, detection, or night visibility you were expecting—especially after choosing it based on strong recommendations. Your security and confidence in your system matter to us, and we understand how frustrating it can be when the camera doesn’t record consistently, misses motion events, or struggles in low-light environments.
The issues you’ve described are not the experience we aim to provide, and we want to work closely with you to get this resolved. We appreciate you bringing these concerns to our attention and want to ensure you receive the performance you should expect from your system.
Please reach out to us directly so we can gather more details, walk you through troubleshooting steps, and work with you toward a proper solution. You can contact us anytime at tech@swann.com and our team will gladly help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Peter Lister
Verified Purchase:Yes
Great little Cameras, live on a rural property in outer Melb, lots of trees and obstructions, extended WiFi is as great as suggested so also purchased one of the bigger ones for a more remote area on my site
Response from swann.comBy Mary, Swann Team, August 25, 2025
Hi Peter,
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Can’t fault these cameras. Do everything I was told hey could do. Easy install. Fantastic product.
on December 9, 2025
Posted by: Gavo
Verified Purchase:Yes
Great
Response from swann.comBy Mary, Swann Team, December 9, 2025
Hi Gavin,
Thank you for sharing your feedback. We’re delighted to hear that the cameras are meeting your expectations and that installation was easy. It’s wonderful to know that the product is performing exactly as described and providing you with the results you were hoping for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re delighted to hear that the cameras are meeting your expectations and that installation was easy. It’s wonderful to know that the product is performing exactly as described and providing you with the results you were hoping for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great for Keeping an Eye on the Folks
on May 18, 2025
Posted by: HelpfulStranger
Picked this up for my parents’ place. They’re getting older, and while they’re still pretty independent, I wanted something that could help me keep an eye on things without being over the top.
This set was a good balance. It’s not huge or overcomplicated, just enough coverage for the main entry points and backyard. The cameras are small and don’t make the place look like a fortress, which Mum was worried about, but they still give a really clear view of what’s going on.
I can check in from my phone if they’re not answering or if they’ve had someone around. Gives me peace of mind without being invasive, and they’ve actually grown to like it too. Easy to use, decent quality, and feels like a good step between nothing and going full security nerd.
Response from swann.comBy Mary, Swann Team, July 14, 2025
Hello HelpfulStranger.
Thank you for sharing such a thoughtful and genuine review. We’re really glad to hear that the system is providing your parents with subtle yet effective protection and giving you the peace of mind you were looking for.
We’re also happy to hear the system has been easy to use and that your parents have grown to like it too. That’s exactly the kind of outcome we strive for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing such a thoughtful and genuine review. We’re really glad to hear that the system is providing your parents with subtle yet effective protection and giving you the peace of mind you were looking for.
We’re also happy to hear the system has been easy to use and that your parents have grown to like it too. That’s exactly the kind of outcome we strive for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: BkBass
Verified Purchase:Yes
Hmmmm. Purchased in October. One of the mini cameras was intermittently faulty right out of the box. Swann did replace the faulty unit at no cost to me but I felt it took an unreasonable amount of effort by me to achieve this. Fault was reported on 19th Oct, replacement camera received 5th Nov. I find it disappointing that the support process is nowhere near as responsive as the sales process. I had to constantly follow-up to determine what was going on. Perhaps my expectations are unrealistic?
MaxRanger hub software is responsible, seems stable. I suspect it is targeted at online powered cameras and can be confusing when using report by exception batteries cameras as displayed information is often stale. As I’m a left hand mouse user and the primary and secondary mouse buttons are not to my liking and I have not found a way to swap the buttons.
iOS app is err flaky at best, plenty of room for improvement here. Pairing the app on my iPad with the hub was a challenge as the QR scan scanner function did not work and MxRanger hub was not available to select when pairing manually. I did manage to get my iPad paired in the end but not sure how I did it. Also many features in the app such as adjusting the PIR sensitivity based on the selected mode does not seem to work with the MaxRanger hub. I’m still investigating this, perhaps this functionality is not applicable to the MaxRanger hub?
Both cameras installed now and system is performing adequately, nervous about hardware longevity. House is an average size suburban house so no issues with RSSI and I like the fact that the system is not taking to much bandwidth on home Wifi.
Response from swann.comBy Mary, Swann Team, November 12, 2025
Hello Bryce,
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Koby29
Verified Purchase:Yes
Great products and service from Swann.
Easy set up
Highly recommended
Easy set up
Highly recommended
Response from swann.comBy Mary, Swann Team, July 13, 2025
Hello Koby.
Thank you for the kind words. We’re thrilled to hear that you’re enjoying the great products and service from Swann, and that the setup was easy. Your recommendation truly means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for the kind words. We’re thrilled to hear that you’re enjoying the great products and service from Swann, and that the setup was easy. Your recommendation truly means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Swann MaxRanger 4K – Reliable, Crisp, and Feature-
on June 27, 2025
Posted by: sebm3_6714
[This review was collected as part of a promotion.] I've been using the Swann MaxRanger 4K system for a while now, and I’m genuinely impressed with its overall performance.
Video Quality:
The 4K video quality is outstanding – crystal clear during the day and very impressive at night. It captures fine details like number plates and faces even from a decent distance, which adds real value for home or business security.
The 4K video quality is outstanding – crystal clear during the day and very impressive at night. It captures fine details like number plates and faces even from a decent distance, which adds real value for home or business security.
Motion Sensor & Alerts:
The motion detection is accurate and responsive. I get timely alerts, and there are hardly any false triggers. I opted in for the Swann Cloud subscription, and the rich notifications are a fantastic addition – they show you a snapshot of the detected motion straight away, making it much easier to assess the situation quickly.
The motion detection is accurate and responsive. I get timely alerts, and there are hardly any false triggers. I opted in for the Swann Cloud subscription, and the rich notifications are a fantastic addition – they show you a snapshot of the detected motion straight away, making it much easier to assess the situation quickly.
Night Vision:
Night vision on the MaxRanger is excellent. It uses powerful infrared LEDs and also has colour night vision (if there's a bit of ambient light), which gives a clearer view than the usual black-and-white footage.
Night vision on the MaxRanger is excellent. It uses powerful infrared LEDs and also has colour night vision (if there's a bit of ambient light), which gives a clearer view than the usual black-and-white footage.
Installation:
Setup was smooth and intuitive. The cameras paired quickly with the recorder. One small note: if you want to adjust certain features, like camera image settings or motion zones, you’ll need to connect the NVR to a screen. So having a long HDMI cable can be useful if your monitor isn't close by. Other than that, it’s very user-friendly.
Setup was smooth and intuitive. The cameras paired quickly with the recorder. One small note: if you want to adjust certain features, like camera image settings or motion zones, you’ll need to connect the NVR to a screen. So having a long HDMI cable can be useful if your monitor isn't close by. Other than that, it’s very user-friendly.
Mobile App:
The Swann Security app works well. Live viewing, playback, and managing notifications are all straightforward. The interface is clean, and I haven’t experienced any dropouts or connection issues – it's been rock solid so far.
The Swann Security app works well. Live viewing, playback, and managing notifications are all straightforward. The interface is clean, and I haven’t experienced any dropouts or connection issues – it's been rock solid so far.
Verdict:
A great product overall. It delivers on video clarity, motion detection, night vision, and app functionality. The installation is easy for most users, and with the cloud service, it becomes even more powerful. Highly recommended
A great product overall. It delivers on video clarity, motion detection, night vision, and app functionality. The installation is easy for most users, and with the cloud service, it becomes even more powerful. Highly recommended
Response from influenster.comBy Mary, Swann Team, July 13, 2025
Hello Sebm3_6714.
Thank you for sharing your detailed and thoughtful experience. We’re thrilled to hear that the Swann MaxRanger 4K system has exceeded your expectations in key areas like video clarity, motion detection, night vision, and overall ease of use.
We also appreciate your tip about using a longer HDMI cable for adjusting advanced settings.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed and thoughtful experience. We’re thrilled to hear that the Swann MaxRanger 4K system has exceeded your expectations in key areas like video clarity, motion detection, night vision, and overall ease of use.
We also appreciate your tip about using a longer HDMI cable for adjusting advanced settings.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting influenster.com
Customer Rating
5
So easy to set up
on June 27, 2025
Posted by: dannya28_3139
[This review was collected as part of a promotion.] As a first-time buyer of a security system, I was impressed with the Swann MaxRanger 4K Mini (2-camera set). The setup was straightforward—just plug in the hub, connect to Wi-Fi, and mount the cameras. The video quality is excellent, with crisp 4K resolution and effective night vision. The cameras’ wireless range is impressive, covering my entire property without any connectivity issues. The system’s motion detection is accurate, and I appreciate the local storage option via the included 64GB microSD card, eliminating the need for subscription fees. Overall, the Swann MaxRanger 4K Mini provides reliable performance and peace of mind, making it a great choice for first-time security system users.
Response from influenster.comBy Mary, Swann Team, July 13, 2025
Hi Danny.
Thank you for sharing your detailed experience. We’re delighted to hear that the Swann MaxRanger 4K Mini made such a strong first impression. It’s great to know that the setup was smooth, the video quality exceeded expectations, and the wireless range and motion detection performed reliably across your property.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed experience. We’re delighted to hear that the Swann MaxRanger 4K Mini made such a strong first impression. It’s great to know that the setup was smooth, the video quality exceeded expectations, and the wireless range and motion detection performed reliably across your property.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting influenster.com