Customer reviews from swann.com
Swann - MaxRanger 4K Mini Security System 4 Wireless IP Security Cameras, Night Vision, Thermal Motion Detect, 64GB - White
Average customer rating
4.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
13
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - MaxRanger 4K Mini Security System 4 Wireless IP Security Cameras, Night Vision, Thermal Motion Detect, 64GB - White
Customer Rating
5
Definitely not something to miss out on.
on January 7, 2026
Posted by: eskyt2_8435
[This review was collected as part of a promotion.] Once using the camera the quality is better than what I expected. Setup was very easy to do and it is so reliable when we leave home. No issues with connectivity were had so it was great.
Response from swann.comBy Mary, Swann Team, January 8, 2026
Hi There,
Thank you for sharing your experience. We’re thrilled to hear that the camera quality exceeded your expectations and that setup was easy and reliable, especially when you’re away from home. It’s great to know you’ve had no connectivity issues and that everything has been working smoothly.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience. We’re thrilled to hear that the camera quality exceeded your expectations and that setup was easy and reliable, especially when you’re away from home. It’s great to know you’ve had no connectivity issues and that everything has been working smoothly.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Can’t fault these cameras. Do everything I was told hey could do. Easy install. Fantastic product.
on December 9, 2025
Posted by: Gavo
Verified Purchase:Yes
Great
Response from swann.comBy Mary, Swann Team, December 9, 2025
Hi Gavin,
Thank you for sharing your feedback. We’re delighted to hear that the cameras are meeting your expectations and that installation was easy. It’s wonderful to know that the product is performing exactly as described and providing you with the results you were hoping for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re delighted to hear that the cameras are meeting your expectations and that installation was easy. It’s wonderful to know that the product is performing exactly as described and providing you with the results you were hoping for.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Does not work they way they say it should
on November 20, 2025
Posted by: NattyM
Purchase the Swann MaxRanger Mini Kit 4K Wireless back on September 2025. I was excited because this product, brand came highly recommend. I had it set up and thinking it would provide the needed coverage and security I needed. That is not the case. Its a 1000 range and recording does not happen. There would be days before it detect or even notify me of anything. I thought it would record continuously motions or those who came into range of the camera. That is not the case. No recording, not motion picked up and not function. If you don't have outside light in the night, you will not be able to see anything. Quite odd for such a camera. So not, I have to find different fog light/outside light to provide an additional security.
Response from swann.comBy Mary, Swann Team, November 20, 2025
Hi Natty,
Thank you for sharing your experience with your MaxRanger Mini Kit 4K Wireless system. We’re sorry to hear that the product hasn’t delivered the level of coverage, detection, or night visibility you were expecting—especially after choosing it based on strong recommendations. Your security and confidence in your system matter to us, and we understand how frustrating it can be when the camera doesn’t record consistently, misses motion events, or struggles in low-light environments.
The issues you’ve described are not the experience we aim to provide, and we want to work closely with you to get this resolved. We appreciate you bringing these concerns to our attention and want to ensure you receive the performance you should expect from your system.
Please reach out to us directly so we can gather more details, walk you through troubleshooting steps, and work with you toward a proper solution. You can contact us anytime at tech@swann.com and our team will gladly help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience with your MaxRanger Mini Kit 4K Wireless system. We’re sorry to hear that the product hasn’t delivered the level of coverage, detection, or night visibility you were expecting—especially after choosing it based on strong recommendations. Your security and confidence in your system matter to us, and we understand how frustrating it can be when the camera doesn’t record consistently, misses motion events, or struggles in low-light environments.
The issues you’ve described are not the experience we aim to provide, and we want to work closely with you to get this resolved. We appreciate you bringing these concerns to our attention and want to ensure you receive the performance you should expect from your system.
Please reach out to us directly so we can gather more details, walk you through troubleshooting steps, and work with you toward a proper solution. You can contact us anytime at tech@swann.com and our team will gladly help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: BkBass
Verified Purchase:Yes
Hmmmm. Purchased in October. One of the mini cameras was intermittently faulty right out of the box. Swann did replace the faulty unit at no cost to me but I felt it took an unreasonable amount of effort by me to achieve this. Fault was reported on 19th Oct, replacement camera received 5th Nov. I find it disappointing that the support process is nowhere near as responsive as the sales process. I had to constantly follow-up to determine what was going on. Perhaps my expectations are unrealistic?
MaxRanger hub software is responsible, seems stable. I suspect it is targeted at online powered cameras and can be confusing when using report by exception batteries cameras as displayed information is often stale. As I’m a left hand mouse user and the primary and secondary mouse buttons are not to my liking and I have not found a way to swap the buttons.
iOS app is err flaky at best, plenty of room for improvement here. Pairing the app on my iPad with the hub was a challenge as the QR scan scanner function did not work and MxRanger hub was not available to select when pairing manually. I did manage to get my iPad paired in the end but not sure how I did it. Also many features in the app such as adjusting the PIR sensitivity based on the selected mode does not seem to work with the MaxRanger hub. I’m still investigating this, perhaps this functionality is not applicable to the MaxRanger hub?
Both cameras installed now and system is performing adequately, nervous about hardware longevity. House is an average size suburban house so no issues with RSSI and I like the fact that the system is not taking to much bandwidth on home Wifi.
Response from swann.comBy Mary, Swann Team, November 12, 2025
Hello Bryce,
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Super secure and safe thanks to these cameras
on September 27, 2025
Posted by: djmelbau_2051
[This review was collected as part of a promotion.] These were super easy to install; and has a very wide range of motion and detection. I would recommend paying extra for the solar connections that way you don’t have to keep charging them every week or so. The app was easy to navigate and has brought a sense of security to my family. Would highly recommend - just don’t post videos of what the camera shows as you still wanna remain safe .
Response from swann.comBy Mary, Swann Team, September 29, 2025
Hi Djmelbau_2051, Thank you for your feedback. We're so happy to hear that the installation was easy, and that the wide range of motion and detection has worked well for you. The solar connections are definitely a great investment to keep everything hassle-free. We’re also glad that the app has been easy to use and that it’s bringing peace of mind to your family. Your advice on keeping videos private for security is spot on, privacy is key. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Peter Lister
Verified Purchase:Yes
Great little Cameras, live on a rural property in outer Melb, lots of trees and obstructions, extended WiFi is as great as suggested so also purchased one of the bigger ones for a more remote area on my site
Response from swann.comBy Mary, Swann Team, August 25, 2025
Hi Peter,
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Truly wireless security cameras
on August 13, 2025
Posted by: ziggyh3_7879
[This review was collected as part of a promotion.] We are building a new house and having truly wireless security cameras have been amazing, we can reposition them anywhere we want at any time and check in on any work done when we aren’t at home. They also charge using a standard USB C cable which is very convenient. Quality is pretty good and night mode detection is pretty faultless too. All footage is locally stored too so there’s absolutely no subscription fees. Only small gripe is that it doesn’t hook into Apple Home or Google Home.
Response from swann.comBy Mary, Swann Team, August 13, 2025
Hi Ziggy,
Thank you for your kind words and for sharing your feedback. We’re delighted to hear that our truly wireless security cameras have been a great fit for your new home, offering flexibility, convenient USB-C charging, excellent quality, and reliable night mode detection.
We appreciate your feedback about Apple Home and Google Home integration, and we’ll be sure to share it with our team for consideration.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your kind words and for sharing your feedback. We’re delighted to hear that our truly wireless security cameras have been a great fit for your new home, offering flexibility, convenient USB-C charging, excellent quality, and reliable night mode detection.
We appreciate your feedback about Apple Home and Google Home integration, and we’ll be sure to share it with our team for consideration.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Super easy to install
on August 5, 2025
Posted by: samt71_5070
[This review was collected as part of a promotion.] First things first this Wireless Security System is very easy to set up. Usually with all new set ups something goes wrong but with Swann Security System everything was smooth. The video quality is awesome. I also liked the night vision recording. It was surprisingly clear. The camera connected to the app very easily. What I love about it is that I no longer have to pay monthly fees as I did with my previous security system. I would highly recommend it.
Response from swann.comBy Mary, Swann Team, August 5, 2025
Hi Samt71_5070,
Thank you for your fantastic feedback. We're thrilled to hear that your setup experience was smooth and that you're enjoying the clear video quality. It's great to know the system and app integration met your expectations, and we're especially glad you're appreciating the benefit of no ongoing monthly fees.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your fantastic feedback. We're thrilled to hear that your setup experience was smooth and that you're enjoying the clear video quality. It's great to know the system and app integration met your expectations, and we're especially glad you're appreciating the benefit of no ongoing monthly fees.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com