Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Built-In Bottom Mount Refrigerator with Platinum Interior - Stainless Steel
Average customer rating
3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Built-In Bottom Mount Refrigerator with Platinum Interior - Stainless Steel
Customer Rating
5
Fit perfect!!
on February 9, 2026
Posted by: Todd and Sharon
from Conway, SC
[This review was collected as part of a promotion.] Excellent extra built in addition to our 54” built in for our gourmet kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So much room
on April 12, 2026
Posted by: Bartender
from Central MN
[This review was collected as part of a promotion.] We are loving this frig/freezer for our bar area. It has a lot of space for beverages all all kinds and is quiet when running.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Lots of potential, but meh
on April 23, 2026
Posted by: tony27283
from West Coast
Long-time Kitchenaid customers, and our whole house is outfitted with their products. We bought this fridge to replace our old Kitchenaid built-in. The old model was basically a nearly identical fridge, just older. The measurements and specs match the old one perfectly, so we thought it would be a simple swap.
Overall the swap went well, but I am a bit shocked at the bottom design of the fridge. I called Kitchenaid to confirm it was installed correctly and sent pics, went through three departments, including the built-in specialist department, and they all confirmed yes.
The design lacks a grate or an eye-pleasing piece at the bottom, and leaves exposed metal in plain view. I'm not sure why Kitchenaid didn't just extend the rubber by 1 inch on each side to hide this metal, making the rubber bottom flush with the fridge's width and look clean and nice. Or make it so the stainless trim kit that goes with the fridge covers this up. The old fridge has a nice stainless steel grate at the bottom; this one has a cheesy rubber cover similar to a door bottom. Now I apparently need to get a handyman or someone to come up with a solution to make this look good.
9/10's of the reason you buy a built-in fridge is for the look and how it fits with your cabinets. This was a major letdown for us. We could have gone with a much cheaper model if we wanted it to look bad.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Consumer Care, April 27, 2026
Thank you for sharing your experience with us. We regret to hear that your Built-In Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952806.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 952806.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Help
on May 5, 2026
Posted by: Cherie59
from New Jersey
Have to replace the main circuit board every year!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, May 12, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with issues having to replace the control board on your Built-In Refrigerator and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 957815.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 957815.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com