Customer reviews from kitchenaid.com
KitchenAid - 4.2 Cu. Ft. Undercounter Double-Drawer Refrigerator/Freezer - Black Cabinet
Average customer rating
2.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
2
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for KitchenAid - 4.2 Cu. Ft. Undercounter Double-Drawer Refrigerator/Freezer - Black Cabinet
Customer Rating
1
Pick something else
on July 15, 2026
Posted by: JET77
We have this in a bar - thought it would be great for Beer on top and Ice for cocktails on the bottom. A traditional under counter fridge would have been MUCH better.
Ice maker doesn't work properly and never has. We have turned off the icemaker but the freezer drawer freeses itself shut and we need to thaw the unit every 2 months or so which means taking everything out of the unit and finding another place for it. When opening the frozen drawer, ice chunks from the bottom of the unit (not the turned off ice maker) fly all over the floor, it's a total mess. Water is clearly leaking and collecting at the bottom of the unit. You'll need to dig the ice out of the channels at the bottom so the fridge will close again.
Ice maker doesn't work properly and never has. We have turned off the icemaker but the freezer drawer freeses itself shut and we need to thaw the unit every 2 months or so which means taking everything out of the unit and finding another place for it. When opening the frozen drawer, ice chunks from the bottom of the unit (not the turned off ice maker) fly all over the floor, it's a total mess. Water is clearly leaking and collecting at the bottom of the unit. You'll need to dig the ice out of the channels at the bottom so the fridge will close again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 22, 2026
Thank you for taking the time to reach out. We truly understand how frustrating it is when your KitchenAid® Undercounter Refrigerator doesn't perform as expected, and we sincerely apologize for the stress this has caused. We would appreciate the opportunity to look into this further and help make things right. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #986657.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #986657.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker does not work properly
on June 26, 2026
Posted by: Bessie Alma
from Chilliwack BC
I think this machine works well for refrigeration, and I love having the undercounted set up. The ice maker has never worked well and despite many service calls we could not get it to work properly- it wouldn't stop making ice. We eventually just turned off the water and now have a corroded lead and seal, so fixing it is not possible. Will be replacing this with a similar set up made by someone else.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 29, 2026
Hello Bessie! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, name and phone number and your address. Please include case/review ID #00000 in the subject line. Thank you!~ Kossi
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Icemaker requires button push to stop making ice
on May 21, 2026
Posted by: Amrd18
They sent out a Whirlpool/Kitchenaid repairman today and he confirmed that only a manual push of a button on the led will stop the icemaker from making too much ice and falling out of the bin. They give you a bail arm
which does that automatically in most models but not this one, it has no function. So you must continuously watch the ice bin otherwise the ice builds up and falls out onto the floor. It can't be fixed or replace. Beware
which does that automatically in most models but not this one, it has no function. So you must continuously watch the ice bin otherwise the ice builds up and falls out onto the floor. It can't be fixed or replace. Beware
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, May 22, 2026
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the disappointment and frustration you are feeling because your KitchenAid® Undercounter Drawer Refrigerator is not meeting your expectations. We truly value your business and are committed to helping you resolve this. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 966061.
We’re looking forward to hearing from you and assisting you further.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 966061.
We’re looking forward to hearing from you and assisting you further.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Buy it you won't regret it!
on February 28, 2026
Posted by: MrThomp620
from Pasadena MD
Literally the best appliance I own. I find myself & my husband using this fridge more than our normal one. We have it in our island and it's so convenient just grab things from there and set up our meal! hopefully kitchenaid keeps making great things - Their hand crank can opener is AMAZING too
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com