Customer reviews from kitchenaid.com
KitchenAid - 48 in. Wide 30 cu. ft. Built-In Side-by-Side Refrigerator with Platinum Interior - Stainless Steel
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for KitchenAid - 48 in. Wide 30 cu. ft. Built-In Side-by-Side Refrigerator with Platinum Interior - Stainless Steel
Customer Rating
5
Happy with purchase
on January 9, 2026
Posted by: Peggy710
from San Diego, CA
[This review was collected as part of a promotion.] After waiting for a month I finally received this refrigerator just before Christmas, I love it. It's so quiet and spacious in refrigerator. The freezer is rather small to me but I make it work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Freezer iced over
on November 15, 2025
Posted by: Petra C
from La Quinta, CA
[This review was collected as part of a promotion.] The freezer has a constant build up of ice. Humidity levels in the freezer are between 50% and 75%
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 19, 2025
Hello,
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Please review these troubleshooting tips:
Is the moisture on top of the freezer door gasket?
Moisture on the gasket can be caused by water dripping off the center rail (mullion), which some refrigerators control using a heater via an Energy Saver or Humidity feature.
Are the doors left open for long periods of time?
Leaving the door open allows humid air to enter, which leads to frost buildup, so ensure nothing is blocking the door from closing completely.
Are the doors opened frequently?
Frequent door openings allow humid room air inside, and while minimizing them helps, some frost/sweating is normal during high humidity months.
Are the doors sealing correctly?
An improper seal where the door gasket meets the cabinet can cause humidity to form, so check the seals for any obstructions.
Are the air vents blocked?
Blocked vents can lead to moisture and excessive frost buildup because they obstruct the necessary airflow between the freezer and refrigerator compartments.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/642779mCv or Direct Message on Instagram at http://spr.ly/642879mCa. When responding, please include your contact information and reference Case # 840568.
We look forward to speaking with you.
Jacob W
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Please review these troubleshooting tips:
Is the moisture on top of the freezer door gasket?
Moisture on the gasket can be caused by water dripping off the center rail (mullion), which some refrigerators control using a heater via an Energy Saver or Humidity feature.
Are the doors left open for long periods of time?
Leaving the door open allows humid air to enter, which leads to frost buildup, so ensure nothing is blocking the door from closing completely.
Are the doors opened frequently?
Frequent door openings allow humid room air inside, and while minimizing them helps, some frost/sweating is normal during high humidity months.
Are the doors sealing correctly?
An improper seal where the door gasket meets the cabinet can cause humidity to form, so check the seals for any obstructions.
Are the air vents blocked?
Blocked vents can lead to moisture and excessive frost buildup because they obstruct the necessary airflow between the freezer and refrigerator compartments.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/642779mCv or Direct Message on Instagram at http://spr.ly/642879mCa. When responding, please include your contact information and reference Case # 840568.
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy especially for amount paid
on December 27, 2025
Posted by: Hate this appliance
from Florida
[This review was collected as part of a promotion.] Doors are not flush when closed. Freezer door has to been pushed to close and seal. Refrigerator door doesn’t stay open and wants to close when using the refrigerator. My whole kitchen is KA but won’t purchase KA again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 888614
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poorly made icemaker
on May 19, 2026
Posted by: Sanrich
Purchased Nov 2025
Icemaker broke
Jan..March..April..May!
Still broke waiting repair.
Just wondering how many times will they repair and not replace my unit!
Icemaker broke
Jan..March..April..May!
Still broke waiting repair.
Just wondering how many times will they repair and not replace my unit!
Response from kitchenaid.comBy KitchenAid Team, May 21, 2026
We truly value you sharing your experience with us, and I want to sincerely apologize for the frustration and inconvenience you’ve faced with your KitchenAid® Refrigerator ice maker. We understand how important it is for your appliances to work reliably, and we would appreciate the opportunity to look into this for you. Please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media, please reference your case number # 965187. We’re looking forward to hearing from you.
Sincerely,
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media, please reference your case number # 965187. We’re looking forward to hearing from you.
Sincerely,
Marie Q
Written by a customer while visiting kitchenaid.com