Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Built-In Side-by-Side Refrigerator with Platinum Interior - Juniper
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
0%of customers recommend this product.
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Customer Reviews for KitchenAid - 30 Cu. Ft. Built-In Side-by-Side Refrigerator with Platinum Interior - Juniper
Customer Rating
1
Freezer iced over
on November 15, 2025
Posted by: Petra C
from La Quinta, CA
[This review was collected as part of a promotion.] The freezer has a constant build up of ice. Humidity levels in the freezer are between 50% and 75%
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 19, 2025
Hello,
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Please review these troubleshooting tips:
Is the moisture on top of the freezer door gasket?
Moisture on the gasket can be caused by water dripping off the center rail (mullion), which some refrigerators control using a heater via an Energy Saver or Humidity feature.
Are the doors left open for long periods of time?
Leaving the door open allows humid air to enter, which leads to frost buildup, so ensure nothing is blocking the door from closing completely.
Are the doors opened frequently?
Frequent door openings allow humid room air inside, and while minimizing them helps, some frost/sweating is normal during high humidity months.
Are the doors sealing correctly?
An improper seal where the door gasket meets the cabinet can cause humidity to form, so check the seals for any obstructions.
Are the air vents blocked?
Blocked vents can lead to moisture and excessive frost buildup because they obstruct the necessary airflow between the freezer and refrigerator compartments.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/642779mCv or Direct Message on Instagram at http://spr.ly/642879mCa. When responding, please include your contact information and reference Case # 840568.
We look forward to speaking with you.
Jacob W
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. Please review these troubleshooting tips:
Is the moisture on top of the freezer door gasket?
Moisture on the gasket can be caused by water dripping off the center rail (mullion), which some refrigerators control using a heater via an Energy Saver or Humidity feature.
Are the doors left open for long periods of time?
Leaving the door open allows humid air to enter, which leads to frost buildup, so ensure nothing is blocking the door from closing completely.
Are the doors opened frequently?
Frequent door openings allow humid room air inside, and while minimizing them helps, some frost/sweating is normal during high humidity months.
Are the doors sealing correctly?
An improper seal where the door gasket meets the cabinet can cause humidity to form, so check the seals for any obstructions.
Are the air vents blocked?
Blocked vents can lead to moisture and excessive frost buildup because they obstruct the necessary airflow between the freezer and refrigerator compartments.
If you should have any further questions or concerns, please reach out to us directly via Private Message on Facebook at http://spr.ly/642779mCv or Direct Message on Instagram at http://spr.ly/642879mCa. When responding, please include your contact information and reference Case # 840568.
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
