Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Built-In French Door Bottom Mount Refrigerator - Stainless Steel
Average customer rating
1.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Built-In French Door Bottom Mount Refrigerator - Stainless Steel
Customer Rating
1
Lemon
on February 11, 2026
Posted by: Hot in St Louis
from St Louis, MO
[This review was collected as part of a promotion.] Beautiful, fits in space perfectly and worked exactly as it should for 10 DAYS…just learned it has a faulty compressor—its main component—-and no telling how long we’ll be without a working refrigerator again or how long the repair will last.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 12, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Refrigerator, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 916444.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 916444.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Second Kitchenaid refrigerator for our house
on February 20, 2026
Posted by: CaptainScoots
from Hawaii
[This review was collected as part of a promotion.] We purchased this after the failure of our original KitchenAid refrigerator which lasted 19 years! It was a no brainer to go with kitchenAid again as they are quality appliances built in America.
We love this new refrigerator!
We love this new refrigerator!
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 24, 2026
Thank you for your review.
If you should have any questions or concerns regarding your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923844.
We’re looking forward to hearing from you.
Marie Q
If you should have any questions or concerns regarding your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923844.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com