Customer reviews from De'Longhi
De'Longhi - Dedica Duo Espresso Machine - Vanilla
Average customer rating
4.7
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
116
4 Stars
24
3 Stars
7
2 Stars
4
1 Star
0
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for De'Longhi - Dedica Duo Espresso Machine - Vanilla
Posted by: Diana G
Verified Purchase:Yes
I wouldnt suggest to get this if you're looking for a good espresso and quick steamming, but the machine looks nice. The cold brew takes about 5 min and it doesnt came out cold
Response from De'LonghiBy De'Longhi Customer Service, January 8, 2026
Dear Diana G,
Thank you for sharing your feedback on the Dedica Duo Espresso Machine, Vanilla (Product ID: EC890WI). We appreciate your comments on its design and understand your concerns regarding espresso quality and cold brew performance.
To help improve your experience, we recommend checking the grind size and tamping pressure for better espresso extraction, and ensuring the cold brew function uses chilled water for optimal results. For personalized guidance, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll be happy to assist you further.
Kind regards,
Thank you for sharing your feedback on the Dedica Duo Espresso Machine, Vanilla (Product ID: EC890WI). We appreciate your comments on its design and understand your concerns regarding espresso quality and cold brew performance.
To help improve your experience, we recommend checking the grind size and tamping pressure for better espresso extraction, and ensuring the cold brew function uses chilled water for optimal results. For personalized guidance, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll be happy to assist you further.
Kind regards,
Response from De'LonghiBy De’Longhi Customer Service, January 8, 2026
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to fully meet your expectations this time. We consider every concern when designing our units or creating our policies. For this reason, we would like to have the opportunity to understand how we could have improved your experience. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support. Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Written by a customer while visiting De'Longhi
Posted by: millietsr
Verified Purchase:Yes
Love it! Highly suggest making this purchase today!
Written by a customer while visiting De'Longhi
Posted by: Nan
Length of ownership:1 month
Verified Purchase:Yes
Mi cafetera es una EXCELENTE cafetera, la adoro! Café exquisito y en breve. Estoy muy feliz con ella.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: JV
Length of ownership:1 month
Verified Purchase:Yes
Espresso tastes great but having issues steaming milk.
No, I would not recommend this to a friend.
Response from De'LonghiBy De'Longhi Customer Service, January 8, 2026
Dear JV,
Thank you for sharing your experience with the De’Longhi Dedica Duo Espresso Machine, Metal (EC890M). We’re glad to hear you enjoy the taste of the espresso, but we completely understand how frustrating it can be to experience issues with steaming milk. Your feedback is very important to us as we work to ensure every feature performs as expected.
To address this promptly, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’re committed to helping you get the best results from your machine and making your coffee experience enjoyable
Kind regards,
Thank you for sharing your experience with the De’Longhi Dedica Duo Espresso Machine, Metal (EC890M). We’re glad to hear you enjoy the taste of the espresso, but we completely understand how frustrating it can be to experience issues with steaming milk. Your feedback is very important to us as we work to ensure every feature performs as expected.
To address this promptly, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’re committed to helping you get the best results from your machine and making your coffee experience enjoyable
Kind regards,
Written by a customer while visiting De'Longhi
Posted by: Lolo
Verified Purchase:Yes
Very easy to use and makes excellent espresso and doesn’t take much counter space
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Marin
Length of ownership:1 month
Verified Purchase:Yes
Great little machine. Does what it supposed to do.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: D
Verified Purchase:Yes
There has been a recurring problem where the steam lcon is the only one lit. This requires the machine to be un plugged several times until it resets.
It does make a good espresso
It does make a good espresso
Response from De'LonghiBy De'Longhi Customer Service, January 8, 2026
Dear D,
Thank you for sharing your feedback on the De’Longhi Dedica Duo Espresso Machine, Metal (EC890M). We’re glad to hear you enjoy the espresso, and we understand how frustrating it can be when the steam icon remains lit and requires multiple resets. We’d love to assist you further. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right.
Kind regards,
Thank you for sharing your feedback on the De’Longhi Dedica Duo Espresso Machine, Metal (EC890M). We’re glad to hear you enjoy the espresso, and we understand how frustrating it can be when the steam icon remains lit and requires multiple resets. We’d love to assist you further. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right.
Kind regards,
Written by a customer while visiting De'Longhi
Customer Rating
2
Stay away from the touch display models go manual
on December 31, 2025
Posted by: Anonymous
Length of ownership:1 month
Verified Purchase:Yes
I touch display is very annoying it doesnt work 25% of the time
Response from De'LonghiBy De'Longhi Customer Service, January 8, 2026
Dear Customer,
Thank you for sharing your feedback with us. We truly understand how frustrating it can be when the touch display on your De’Longhi Dedica Duo Espresso Machine (EC890M) does not perform as expected, and we’re here to help make this right.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Thank you for sharing your feedback with us. We truly understand how frustrating it can be when the touch display on your De’Longhi Dedica Duo Espresso Machine (EC890M) does not perform as expected, and we’re here to help make this right.
To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Written by a customer while visiting De'Longhi