Customer reviews from lg.com
LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Alpine White
Average customer rating
5
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
20
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Alpine White
Customer Rating
5
Terrific front-load washer
on October 14, 2025
Posted by: ARGold
from Ancramdale, NY
[This review was collected as part of a promotion.] Not only is this a beautiful appliance, its easy-to-use technology interface makes this washer a dream. It is quiet and compact, and offers the needed settings options to accommodate all capacity and washing requirements. I couldn't be happier with this front-loader. In addition, LG made the delivery, installation and old machine removal seamless.
I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 15, 2025
Hello, There. Thank you for the fantastic review! We're so glad to hear you're loving the sleek design, quiet performance, and intuitive features of your LG front-loader. It’s great to know the delivery and installation process went smoothly as well. We appreciate you sharing your experience! ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Great washer
on October 15, 2025
Posted by: Ahn75
[This review was collected as part of a promotion.] 1. Design: The sleek and clean design is so beautiful that it feels like a shame to keep it in a cramped laundry room. The LCD display is also very intuitive, making it easy to check the wash status at a glance.
2. Performance: The generous 5.0 cu. ft. capacity allows me to wash everything from bedding to large loads of laundry at once. My favorite feature is the TurboWash® 360° technology. It cleans clothes thoroughly without damaging the fabric and significantly shortens the wash time. My son, who loves sports, always brings home sweaty clothes, but now I can wash them without worrying about the smell.
Another impressive feature is its smart AI laundry function. It automatically detects the weight and material of the laundry and sets the optimal wash cycle, so you don't have to worry about complicated settings. You just load your laundry and press the start button.
3. Energy Efficiency: This washer is ENERGY STAR certified and has earned the "Most Efficient" rating, demonstrating top-tier energy efficiency.
2. Performance: The generous 5.0 cu. ft. capacity allows me to wash everything from bedding to large loads of laundry at once. My favorite feature is the TurboWash® 360° technology. It cleans clothes thoroughly without damaging the fabric and significantly shortens the wash time. My son, who loves sports, always brings home sweaty clothes, but now I can wash them without worrying about the smell.
Another impressive feature is its smart AI laundry function. It automatically detects the weight and material of the laundry and sets the optimal wash cycle, so you don't have to worry about complicated settings. You just load your laundry and press the start button.
3. Energy Efficiency: This washer is ENERGY STAR certified and has earned the "Most Efficient" rating, demonstrating top-tier energy efficiency.
Response from lg.comBy LG, October 15, 2025
Hi there. Thank you for the fantastic review! We're thrilled to hear how much you're enjoying the sleek design, powerful TurboWash® 360° technology, and smart AI features of your LG washer. It’s great to know it’s making laundry day easier and more efficient for your family.
If you ever need assistance with your product, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. ^James.
If you ever need assistance with your product, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Love this washer
on October 15, 2025
Posted by: Jodi220
from New Jersey
[This review was collected as part of a promotion.] I am a friend of LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. We are a household of 5 adults and this washer handles all the laundry with ease. The large capacity reduces the loads of laundry we used to have to wash with our old washer. Machine is very quiet. Love the smart
functionality, the washer sends notifications to my phone when the cycle is complete. Wash cycles are quick so I spend less time doing laundry.
functionality, the washer sends notifications to my phone when the cycle is complete. Wash cycles are quick so I spend less time doing laundry.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 17, 2025
Hi, Jodi. Thank you for the wonderful review! We're delighted to hear that your LG WM5800HVA washer is keeping up with your household’s laundry needs with ease. It’s great to know the large capacity, quiet operation, and smart features like cycle notifications are helping you save time and stay on top of your routine. We truly appreciate your feedback! ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Great looking design and features
on October 21, 2025
Posted by: dv2000
from NJ
[This review was collected as part of a promotion.] I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. I have now used the washer for about a week and found it to be great washer. There are pros and cons about it.
Great looking design. Having the dial is a great plus as I don’t like just having the LCD. Starting the washer takes little longer than expected. When you press the power button and the start button, it doesn’t start instant. There is slight lag, but you get used it and prevents accidental start. I like there is quick cycle (14 min). Very helpful when in a hurry. AI wash cycle wasn't as expected. the clothes was little more damp than the normal wash. I couldn't find the tub light. It took a while to find it under settings. Hopefully they can fix that with the app. I did connect the washer to the ThinQ app which was super easy. I can't wait to tryout the ThinQ UP feature and get new features. Overall washing machine is great. The performance is good and the design is very attactive. The noise level is super quiet. You can’t feel the vibration during the wash or spinning.
Great looking design. Having the dial is a great plus as I don’t like just having the LCD. Starting the washer takes little longer than expected. When you press the power button and the start button, it doesn’t start instant. There is slight lag, but you get used it and prevents accidental start. I like there is quick cycle (14 min). Very helpful when in a hurry. AI wash cycle wasn't as expected. the clothes was little more damp than the normal wash. I couldn't find the tub light. It took a while to find it under settings. Hopefully they can fix that with the app. I did connect the washer to the ThinQ app which was super easy. I can't wait to tryout the ThinQ UP feature and get new features. Overall washing machine is great. The performance is good and the design is very attactive. The noise level is super quiet. You can’t feel the vibration during the wash or spinning.
Pros: Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy LG, October 17, 2025
Hello there. Thanks so much for taking the time to share your honest review of theLG WM5800HVA washer, especially after receiving it through the employee program. We really value this kind of detailed feedback as it helps us understand the real-world experience of using our products.
It’s fantastic to hear that you appreciate the design and the convenience of the dial control, as well as the super quiet operation—it's great that you can't feel any vibration! We also recognize your positive remarks on the quick 14-minute cycle and the overall good washing performance.
We completely understand that a slight lag when starting the washer, difficulty in finding the control for the tub light, and the performance of the AI wash cycle can impact your experience. Your feedback on these specific points, including the need for a more intuitive tub light control and an improvement in the AI wash cycle performance, is extremely helpful.
Regarding the ThinQ UP features, you can check if your specific model is compatible and learn more about how to access and update its features by visiting our dedicated support page here: https://www.lg.com/us/support/thinqup.
For any additional questions, or if you'd like us to investigate the ThinQ UP feature for your unit or the AI wash cycle performance further, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help! ^James.
It’s fantastic to hear that you appreciate the design and the convenience of the dial control, as well as the super quiet operation—it's great that you can't feel any vibration! We also recognize your positive remarks on the quick 14-minute cycle and the overall good washing performance.
We completely understand that a slight lag when starting the washer, difficulty in finding the control for the tub light, and the performance of the AI wash cycle can impact your experience. Your feedback on these specific points, including the need for a more intuitive tub light control and an improvement in the AI wash cycle performance, is extremely helpful.
Regarding the ThinQ UP features, you can check if your specific model is compatible and learn more about how to access and update its features by visiting our dedicated support page here: https://www.lg.com/us/support/thinqup.
For any additional questions, or if you'd like us to investigate the ThinQ UP feature for your unit or the AI wash cycle performance further, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help! ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Great product!
on October 22, 2025
Posted by: RNNE
from New jersey
[This review was collected as part of a promotion.] The LG WM5800HVA is a great example of how modern appliances can blend performance, design, and efficiency. After using it for several weeks, I can confidently say this washer makes laundry feel effortless. And love the high performance with TurboWash 360
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great performance!
on October 23, 2025
Posted by: dalsub
from Palisades Park, NJ
[This review was collected as part of a promotion.] I used an old LG washer. But this is really great upgrade~!. no shaking, no noise.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great product
on October 27, 2025
Posted by: Jyoon7490
[This review was collected as part of a promotion.] I am a friend of an LG employee and received this product for free in exchange for my honest review. All opinions expressed in this post are my own and should not be attributed to LG.
I recently replaced my old washer and dryer because they took too long to wash and dry loads, and I couldn’t be happier with this new set.
The washer has a sleek, modern design and runs extremely quietly while delivering outstanding cleaning performance. I’m especially impressed with the TurboWash 360° feature, which can wash medium-soiled laundry in about 30 minutes. Its large 5.0 cu ft capacity easily handles bulky items, and the built-in AI sensors automatically detect fabric texture and load size to suggest the best settings for each cycle. I also use the ThinQ app which makes it easy to monitor progress or receive notifications, adding convenience to every wash.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Intelligent Performance with Elegant Design
on November 18, 2025
Posted by: Yoon Mam
from Old Tappan, NJ
[This review was collected as part of a promotion.] AI-Based Washing Performance Control
Equipped with AI technology, the washer automatically adjusts the washing intensity and settings according to the fabric type. This allows users to do laundry without worrying about selecting the right cycle. In particular, when washing high-end garments, it causes significantly less fabric damage compared to other products.
Equipped with AI technology, the washer automatically adjusts the washing intensity and settings according to the fabric type. This allows users to do laundry without worrying about selecting the right cycle. In particular, when washing high-end garments, it causes significantly less fabric damage compared to other products.
Our laundry room is connected to the living room on the second floor, so we go in and out of it quite often. Compared to our previous washer, this model has a more luxurious design and a color scheme that we really like. The front-load door makes it easy to check and add laundry, and the overall look is stylish enough to blend nicely even if it’s placed in the living room.
We often run the laundry in the evening and used to worry about disturbing our neighbors. However, this washer is much quieter than our previous G model, allowing us to do laundry at night without any noise concerns.
The installation process was smooth and professional. The delivery team handled everything carefully, and the setup was completed quickly without any issues. The instructions were clear, and the washer was ready to use right away.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com