Thank you so much for taking the time to share your feedback. We genuinely understand how you feel, especially since you’ve been a loyal Bose customer for years and had high expectations for the newer model. It can be really disappointing when a product doesn’t meet the sound quality or performance levels you were hoping for, especially when comparing it to a trusted previous device like your SoundLink Mini.

Your experience and satisfaction are very important to us, and we truly appreciate your loyalty over the years. We’re constantly striving to improve and deliver the best possible sound quality with our latest technology, but we understand that sometimes, things don’t quite meet expectations. Your feedback helps us to identify areas where we can improve and serve our customers better.

If you’re open to it, I invite you to send us a direct message so we can assist you further. We’d love to explore some options, whether it’s troubleshooting, settings adjustments, or suggestions for a product that might better suit your needs: https://bose.life/3rykPZR. Our goal is to ensure you get the best possible sound experience and continue enjoying the quality and innovation Bose is known for.

Thank you again for your honest feedback and for being a valued part of the Bose. We look forward to assisting you and making sure you have a great listening experience.

Kelly - Customer Service