Customer reviews from https://www.asus.com
ASUS - TUF Gaming A18 18" FHD+ 144Hz Gaming Laptop - AMD Ryzen 7 260 with 16GB Memory - NVIDIA GeForce RTX 5050 - 1TB SSD - Jaeger Gray
Average customer rating
3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for ASUS - TUF Gaming A18 18" FHD+ 144Hz Gaming Laptop - AMD Ryzen 7 260 with 16GB Memory - NVIDIA GeForce RTX 5050 - 1TB SSD - Jaeger Gray
Posted by: AdamAFK
Frequency of use:Daily
Verified Purchase:Yes
I have bought about 10 Asus Laptops through the years and 3 desktops to keep my accounting firm operating at top speed with gaming computers with fast processors to run multiple programs and I would use no other computers and I love the 18 in screen. I am legally blind, so I need the biggest screen possible when I go ro various meetings or travel between states, been waiting on this one.
Written by a customer while visiting https://www.asus.com
Posted by: Penn M
Frequency of use:Daily
Verified Purchase:Yes
My first gaming laptop, allows me to do it all. Work and play. Its solid and built strong! So happy with my purchase
Written by a customer while visiting https://www.asus.com
Posted by: JDeG
Frequency of use:Daily
Verified Purchase:Yes
Sound turned up to 100; can just barely hear ir. Complained to 2 persons at ASUS; ABSOLUTELY NO RESPONSE. Spent 1 Hour working with Microsoft Windows Support; determined to be HARDWARE RELATED. RETURNING TO STORE!!! TOTALLY DISSATISFIED!!!
Response from https://www.asus.comBy Chantae, CLM, January 31, 2026
Dear JDeG,
Thank you for sharing your experience with the ASUS FA808UH Gaming Laptop. We sincerely apologize for the audio issue you encountered and for the lack of response when you contacted our support team. We understand the impact this may have had on your perception of ASUS, and we hope this experience will not define your long-standing trust in our brand.
We acknowledge that you also worked with Microsoft Windows Support, who confirmed the hardware issue and which led to returning the unit. We hope you were able to receive a functional replacement. Your feedback is extremely valuable and will be shared with the appropriate teams, as it plays an important role in helping us enhance both our products and our customer support services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601034691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS FA808UH Gaming Laptop. We sincerely apologize for the audio issue you encountered and for the lack of response when you contacted our support team. We understand the impact this may have had on your perception of ASUS, and we hope this experience will not define your long-standing trust in our brand.
We acknowledge that you also worked with Microsoft Windows Support, who confirmed the hardware issue and which led to returning the unit. We hope you were able to receive a functional replacement. Your feedback is extremely valuable and will be shared with the appropriate teams, as it plays an important role in helping us enhance both our products and our customer support services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601034691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Exasperated Buyer
Frequency of use:Daily
Verified Purchase:Yes
As best as I can tell, the setup process for my ASUS TUF 18 was confounded chiefly by two apps; Armoury Crate and MyASUS.
Everytime I installed other applications that required a Restart, I would get a title screen for ASUS that reads "SYSTEM UPDATES ARE UNDERWAY. PLEASE KEEP YOUR DEVICE PLUGGED IN AND TURNED ON"
Everytime without fail this screen would put the computer into a frozen state, never advancing,...the process never completing and I would have to force shutdown the computer and power back up to circumvent it.
Eliminating the problem seemed impossible and required hours of research to determine that the only fix was to uninstall MyASUS and Armoury Crate as well as make some system changes concerning automatic updates.
It is also maddening that Armoury Crate cannot be uninstalled via the "Add or Remove Programs" option in Windows. Rather, a special Armoury Crate Uninstall Tool must be installed to handle this.
There is nothing to inform me of this requirement. I only learned of it during the hours of research I had to conduct to fix these issues for myself.
It was more effort and time than I would ever want to have to expend to setup a new computer. In fact, I initiated a return of my ASUS TUF 18 and due only to how challenging the return process was made by STAPLES where I purchased the laptop, I was forced to wait until the following Monday before I could ship the item back,...I decided to spend the extra time that I would be stuck with the laptop troubleshooting and researching possible fixes.
The laptop itself is a great laptop in terms of its hardware and capabilities. It has very fast processing, decent SSD storage, the bare minimum of acceptable RAM which is made acceptable by its type and speed(DDR5 5600mhz) and most impressively, to get an RTX 5050 at its price was, in my opinion and absolute steal.
In retrospect, however, I would have settled for less if I had a smoother setup experience.
It really has been frustrating to the point of "Rage Quit" levels for me.
I give a 1 Star Review due to this highly troublesome experience.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, June 22, 2026
Dear Exasperated Buyer,
Thank you for your feedback
We do understand your disappointment with the laptop and the inconvenience this may have caused if setting up Windows initially is furstrating.Typically, the prompt, "SYSTEM UPDATES ARE UNDERWAY. PLEASE KEEP YOUR DEVICE PLUGGED IN AND TURNED ON" will pop up after installing applications. Since Windows roll out periodic updates, drivers or software may not work properly. Therefore, installing update to keep optimum system stability and performance is necessary. During the update, the laptop may seem unresponsive, or will auto restart, because updates are being installed and applied in the background. This updates may take longer depending on your internet services stability and traffic from the Windows update server. Indeed, Armoury Crate and My ASUS applications are preinstalled sofware that will help users manage system updates easily.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback
We do understand your disappointment with the laptop and the inconvenience this may have caused if setting up Windows initially is furstrating.Typically, the prompt, "SYSTEM UPDATES ARE UNDERWAY. PLEASE KEEP YOUR DEVICE PLUGGED IN AND TURNED ON" will pop up after installing applications. Since Windows roll out periodic updates, drivers or software may not work properly. Therefore, installing update to keep optimum system stability and performance is necessary. During the update, the laptop may seem unresponsive, or will auto restart, because updates are being installed and applied in the background. This updates may take longer depending on your internet services stability and traffic from the Windows update server. Indeed, Armoury Crate and My ASUS applications are preinstalled sofware that will help users manage system updates easily.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com