Customer reviews from https://www.asus.com
ASUS - TUF Gaming A18 18" FHD+ 144Hz Gaming Laptop - AMD Ryzen 7 with 16GB Memory - NVIDIA GeForce RTX 5050 - 1TB SSD - Jaeger Gray
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - TUF Gaming A18 18" FHD+ 144Hz Gaming Laptop - AMD Ryzen 7 with 16GB Memory - NVIDIA GeForce RTX 5050 - 1TB SSD - Jaeger Gray
Posted by: AdamAFK
Frequency of use:Daily
Verified Purchase:Yes
I have bought about 10 Asus Laptops through the years and 3 desktops to keep my accounting firm operating at top speed with gaming computers with fast processors to run multiple programs and I would use no other computers and I love the 18 in screen. I am legally blind, so I need the biggest screen possible when I go ro various meetings or travel between states, been waiting on this one.
Written by a customer while visiting https://www.asus.com
Posted by: Penn M
Frequency of use:Daily
Verified Purchase:Yes
My first gaming laptop, allows me to do it all. Work and play. Its solid and built strong! So happy with my purchase
Written by a customer while visiting https://www.asus.com
Posted by: JDeG
Frequency of use:Daily
Verified Purchase:Yes
Sound turned up to 100; can just barely hear ir. Complained to 2 persons at ASUS; ABSOLUTELY NO RESPONSE. Spent 1 Hour working with Microsoft Windows Support; determined to be HARDWARE RELATED. RETURNING TO STORE!!! TOTALLY DISSATISFIED!!!
Response from https://www.asus.comBy Chantae, CLM, January 31, 2026
Dear JDeG,
Thank you for sharing your experience with the ASUS FA808UH Gaming Laptop. We sincerely apologize for the audio issue you encountered and for the lack of response when you contacted our support team. We understand the impact this may have had on your perception of ASUS, and we hope this experience will not define your long-standing trust in our brand.
We acknowledge that you also worked with Microsoft Windows Support, who confirmed the hardware issue and which led to returning the unit. We hope you were able to receive a functional replacement. Your feedback is extremely valuable and will be shared with the appropriate teams, as it plays an important role in helping us enhance both our products and our customer support services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601034691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS FA808UH Gaming Laptop. We sincerely apologize for the audio issue you encountered and for the lack of response when you contacted our support team. We understand the impact this may have had on your perception of ASUS, and we hope this experience will not define your long-standing trust in our brand.
We acknowledge that you also worked with Microsoft Windows Support, who confirmed the hardware issue and which led to returning the unit. We hope you were able to receive a functional replacement. Your feedback is extremely valuable and will be shared with the appropriate teams, as it plays an important role in helping us enhance both our products and our customer support services.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601034691-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com