Customer reviews from maytag.com
Maytag - 5.2 Cu. Ft. Pet Pro Top Load Agitator Washer with Extra Power and Sanitize Cycle with Oxi - White
Average customer rating
4
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
69
4 Stars
28
3 Stars
16
2 Stars
8
1 Star
14
68%of customers recommend this product.
(
56 out of
82)
Customer Reviews for Maytag - 5.2 Cu. Ft. Pet Pro Top Load Agitator Washer with Extra Power and Sanitize Cycle with Oxi - White
Customer Rating
5
GREAT WASHER (PROVIDE WRITTEN INSTRUCTIONS)
on September 17, 2026
Posted by: barbwms58
My only problem is with the difficulty of getting instructions as to how to use all the features of the washer. This should automatically be included with each new washer. After three days searching the internet I finally found "Front Load Washer Cycle Guide". It lists all the various washer options for every type of material. The washer does an excellent job. Clothes come out of the dryer like new again.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
5
Many great features
on August 27, 2026
Posted by: cswh
[This review was collected as part of a promotion.] I highly recommend this washing machine. It is very efficient and does an amazing job at cleaning.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
5
Pet Pro is a Plus!
on August 26, 2026
Posted by: Furry Grandfather
[This review was collected as part of a promotion.] Only had it a week, but it has made a huge difference in the appearance of our clothes. Before it looked like we were carrying one of our furry pets because of the lint and hair which remained after washing. Now, we struggle to find a hair left. The large capacity is a benefit when washing bed comforter or quilts.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
NOT recommended, ruins clothes
on August 17, 2026
Posted by: CowHollow
Worst machine we've owned in 30 years. Since Jan 26 it has put holes in 18 items, caused major pilling on anything it would and the lint it is causing is unreal. I take light loads out that are as dirty as they were when they went in. Do NOT recommend. Regret this purchase of this set.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 20, 2026
Thank you for bringing this to our attention. We regret that you are having these concerns with your Washer.
If your clothes are not cleaning properly with your Maytag® Washer, please check the following key troubleshooting areas:
Initial Run: If the washer was recently installed, run an empty "Quick Wash" cycle with HE detergent before the first load to ensure the drum is clean.
Water Hoses: Verify the hot and cold water inlet hoses are connected to the correct household supply and that both water faucets are fully turned on for proper fill.
2. Cycle and Settings
Water Temperature: Use the warmest temperature safe for the fabric, as recommended by the garment care label. Warmer temperatures (hot or warm) generally clean better.
Cycle Selection: Choose the appropriate cycle for your load's fabric type and soil level.
Soil Level: Adjust the Soil Level (wash time) setting for heavily soiled items (Extra Heavy or Extra Power) or lightly soiled items (Light Soil).
Spin Speed: Faster spin speeds reduce drying time but can increase wrinkling. Slower speeds reduce wrinkling but may leave clothes damper.
3. Detergent and Additives
Detergent Type: Use only HE (High-Efficiency) detergent.
Detergent Amount: Always measure detergent. Using non-HE detergent or too much detergent can cause excessive suds, leading to poor cleaning and very wet loads. Follow the manufacturer's dosage based on soil level and load size.
Fabric Softener: Measure and dilute fabric softener, adding it only to the rinse portion of the cycle to avoid staining or discoloration.
Liquid Chlorine Bleach: Measure carefully and follow directions. Undiluted bleach will damage fabric.
4. Loading and Routine Care
Loading: Load items in loose heaps evenly around the washplate so they can move freely. Reduce load size if necessary.
Sorting: Separate dark items from lights and whites to prevent dye transfer.
Routine Cleaning: Run a Clean Washer Cycle (ideally monthly with an appliance cleaner like affresh®) to re-calibrate the water levels and remove detergent and softener build-up.
If you are still having concerns with the Washer after reviewing the information, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24658483.
We’re looking forward to hearing from you.
Marie Q
If your clothes are not cleaning properly with your Maytag® Washer, please check the following key troubleshooting areas:
Initial Run: If the washer was recently installed, run an empty "Quick Wash" cycle with HE detergent before the first load to ensure the drum is clean.
Water Hoses: Verify the hot and cold water inlet hoses are connected to the correct household supply and that both water faucets are fully turned on for proper fill.
2. Cycle and Settings
Water Temperature: Use the warmest temperature safe for the fabric, as recommended by the garment care label. Warmer temperatures (hot or warm) generally clean better.
Cycle Selection: Choose the appropriate cycle for your load's fabric type and soil level.
Soil Level: Adjust the Soil Level (wash time) setting for heavily soiled items (Extra Heavy or Extra Power) or lightly soiled items (Light Soil).
Spin Speed: Faster spin speeds reduce drying time but can increase wrinkling. Slower speeds reduce wrinkling but may leave clothes damper.
3. Detergent and Additives
Detergent Type: Use only HE (High-Efficiency) detergent.
Detergent Amount: Always measure detergent. Using non-HE detergent or too much detergent can cause excessive suds, leading to poor cleaning and very wet loads. Follow the manufacturer's dosage based on soil level and load size.
Fabric Softener: Measure and dilute fabric softener, adding it only to the rinse portion of the cycle to avoid staining or discoloration.
Liquid Chlorine Bleach: Measure carefully and follow directions. Undiluted bleach will damage fabric.
4. Loading and Routine Care
Loading: Load items in loose heaps evenly around the washplate so they can move freely. Reduce load size if necessary.
Sorting: Separate dark items from lights and whites to prevent dye transfer.
Routine Cleaning: Run a Clean Washer Cycle (ideally monthly with an appliance cleaner like affresh®) to re-calibrate the water levels and remove detergent and softener build-up.
If you are still having concerns with the Washer after reviewing the information, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24658483.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
on August 6, 2026
Posted by: Marine #1
[This review was collected as part of a promotion.] It is quite, like the many choices of hot/cold/warm water, size of drum--holds large loads, quite,
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
4
Great product
on August 3, 2026
Posted by: Deadeye 57
[This review was collected as part of a promotion.] This washer is great, it cleans cloths well, all the features make keep the machine is great working order. My favorite is it keeps uo with time to clean the washer and the sanitizer works excellent.
Written by a customer while visiting maytag.com
Customer Rating
5
Works great
on August 2, 2026
Posted by: DLL63
[This review was collected as part of a promotion.] Work on farm and this washer is great for very dirty clothes. Fills up good with water snd scrubbing power very good. Quiet operation. Have several furry pets it really gets the pet hair out.
Written by a customer while visiting maytag.com
Customer Rating
5
Very happy!
on July 27, 2026
Posted by: LukeSkywasher
[This review was collected as part of a promotion.] Very large load capacity, very well balanced with no excessive vibration, clothes coming out clean and spun out very well. Very happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting maytag.com