Customer reviews from maytag.com
Maytag - 5.2 Cu. Ft. Smart Top Load Washer with Extra Power and Sanitize Cycle with Oxi - Midnight Steel
Average customer rating
3.9
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
33
4 Stars
14
3 Stars
7
2 Stars
5
1 Star
8
68%of customers recommend this product.
(
26 out of
38)
Customer Reviews for Maytag - 5.2 Cu. Ft. Smart Top Load Washer with Extra Power and Sanitize Cycle with Oxi - Midnight Steel
Customer Rating
1
on December 31, 2025
Posted by: JIM1001
from WISCONSIN
[This review was collected as part of a promotion.] FIRST TIME USING POPPED A CODE. CALLED FOR SERVICE TECH SAID IT IS ALL GOOD, PUT A LOAD IN 5 MINUTES LATER, CODE UP AGAIN. AWFUL PRODUCT FROM THE START. OH AND BY THE WAY IT IS STILL NOT FIXED
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, January 8, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case # 892280
Let’s see what we can do for you!
Christy T
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case # 892280
Let’s see what we can do for you!
Christy T
Written by a customer while visiting maytag.com
Customer Rating
1
Don’t buy this
on November 1, 2025
Posted by: NHO1
from Marina, CA
[This review was collected as part of a promotion.] I bought this about a month ago and the screen started shorting out just two weeks in. Contacted support, sent a technician but he said no part could be found it’s been 2 weeks now and Maytag has not even reached out to check status. Disappointed still waiting for a fix.
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, November 3, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #831873.
Let’s see what we can do for you!
Marie Q
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #831873.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
Pet101
on November 11, 2025
Posted by: lat347
[This review was collected as part of a promotion.] I have only had my washer four 5 days and it works great the pet bottom is great for dog hair, I need a washer that had a filter that I could clean and this washer had a filter. I wished they would ask you a year later for a review I put an extended warranty on the washer
Written by a customer while visiting maytag.com
Customer Rating
4
Many Features-Reliability Concerns
on November 26, 2025
Posted by: MyDryer25
from Wilson, PA
[This review was collected as part of a promotion.] This washing machine is a warranty replacement of a similar 10 year old machine deemed unfixable. 10 months ago, major repairs had to be performed.The replacement operates and sounds similar to the older model and at times sounds clunky. After several loads it appears to do a satisfactory job cleaning the cloths. The larger tub is also a plus. Overall material quality appears less than previous machine. Not very optimistic that this machine will hold up for 10 years reliability is a major concern.
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
1
Very disappointed
on December 12, 2025
Posted by: Mark 01
[This review was collected as part of a promotion.] Very disappointed in this machine. It is leaving lint dust looking stuff all over our clothes. We hardly use any detergent and use the deep fill to give it a good rinse. The samsung we had before this machine didn't do this. And we had our water checked and it is good. Did this from the very first load we put in your machine. Not happy at all. With the money we spent and
now stuck with this!!!!
now stuck with this!!!!
Response from maytag.comBy Branded Team, Consumer Care, December 15, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
Lint, the small fibers clinging to clothes, is a common laundry problem. Identifying the cause is key to a lint-free wardrobe.
Did you line-dry a load of laundry?
Cause: Bypassing the dryer's lint removal. Air/line-drying leaves loose fibers on clothes.
Solution: Tumble dry garments in a dryer for a brief, no-heat cycle (10 mins) solely to collect lint, or use a lint roller.
Were you washing a large load?
Cause: Restricted movement. Overloading prevents proper agitation, rinsing, and lint removal, causing detached lint to redeposit.
Solution: Reduce load size. Fill the drum no more than three-quarters full to allow clothes to tumble freely.
Was tissue or paper left in pockets?
Cause: Foreign material breakdown. Paper items dissolve, creating fibrous residue that strongly adheres to fabric.
Solution: Always check and turn all pockets inside out before starting every load.
Were there new clothing items in the load of laundry?
Cause: Initial fiber shedding. New items (cotton, fleece, towels) release excess fibers from manufacturing in the first few washes.
Solution: Wash new clothing separately for the first 2-3 cycles. Wash new items inside out to trap most shedding fibers.
Was the load properly sorted?
Cause: Mixing lint-givers (towels, flannel, heavy cottons) with lint-takers (polyester, synthetics, knits). Fibers shed by "givers" are trapped by "takers."
Solution: Separate laundry by color and fabric type. Always wash lint-giving items (towels, blankets) entirely separately from synthetic/knit clothing (lint-takers). Use the "delicate" cycle for lint-takers to reduce friction.
If you need additional assistance, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, model/serial number, and reference Case # 873145
We’re looking forward to hearing from you.
We regret that you are having these concerns with your Washer.
Lint, the small fibers clinging to clothes, is a common laundry problem. Identifying the cause is key to a lint-free wardrobe.
Did you line-dry a load of laundry?
Cause: Bypassing the dryer's lint removal. Air/line-drying leaves loose fibers on clothes.
Solution: Tumble dry garments in a dryer for a brief, no-heat cycle (10 mins) solely to collect lint, or use a lint roller.
Were you washing a large load?
Cause: Restricted movement. Overloading prevents proper agitation, rinsing, and lint removal, causing detached lint to redeposit.
Solution: Reduce load size. Fill the drum no more than three-quarters full to allow clothes to tumble freely.
Was tissue or paper left in pockets?
Cause: Foreign material breakdown. Paper items dissolve, creating fibrous residue that strongly adheres to fabric.
Solution: Always check and turn all pockets inside out before starting every load.
Were there new clothing items in the load of laundry?
Cause: Initial fiber shedding. New items (cotton, fleece, towels) release excess fibers from manufacturing in the first few washes.
Solution: Wash new clothing separately for the first 2-3 cycles. Wash new items inside out to trap most shedding fibers.
Was the load properly sorted?
Cause: Mixing lint-givers (towels, flannel, heavy cottons) with lint-takers (polyester, synthetics, knits). Fibers shed by "givers" are trapped by "takers."
Solution: Separate laundry by color and fabric type. Always wash lint-giving items (towels, blankets) entirely separately from synthetic/knit clothing (lint-takers). Use the "delicate" cycle for lint-takers to reduce friction.
If you need additional assistance, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, model/serial number, and reference Case # 873145
We’re looking forward to hearing from you.
Written by a customer while visiting maytag.com
Customer Rating
1
Junk, stay away!
on December 14, 2025
Posted by: Clarkg60
from Pennsylvania
This is by far the biggest piece of junk I ever bought. God forbid you want to wash a sweater or sweatshirt. Throws error codes. I spend 30 minutes moving articles of clothing around just to keep the error codes from happening. DO NOT BUY THIS WASHER!!!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, December 15, 2025
Hello,
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 875824
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 875824
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting maytag.com
Customer Rating
1
defective does not spin after wash
on December 28, 2025
Posted by: Yuck25
from Monterey, CA
[This review was collected as part of a promotion.] This washer is a replacement of similar washer that was defective due to it not doing a final spin after a regular wash cycle. Well, right after installation, on the first wash on new washer, it happened again. After the regular wash cycle, it does not do a final spin after wash to drain clothes. I read the entire manual to make sure I completed every step on the wash cycle to make sure I did everything right. I have received a defective replacement with the same problems as the previous washer. Will never buy this brand again. Now we are waiting for this replacement to be repaired. I also have to push the power button repeatedly to turn it on, as it does not turn on immediately after pushing the power button. There is also a strong odor of fumes or oil-like smell coming out of the machine.
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, January 8, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #890251
Let’s see what we can do for you!
Christy T
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #890251
Let’s see what we can do for you!
Christy T
Written by a customer while visiting maytag.com
Customer Rating
1
Great marketing, poor performance!
on January 4, 2026
Posted by: Disappointed4Sure
[This review was collected as part of a promotion.] Great marketing by Maytag! I fell for the pet hair catching system. Definitely doesn’t do anything more than a normal washer except cost more! Quite a bit more!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, January 8, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
If the Pet Pro Filter is not effectively removing pet hair, investigate these three areas: proper usage, load management, and filter maintenance.
Washer Overloaded? (Load Size)
Proper load size is critical for effective hair capture. Overloading prevents clothes from tumbling freely, which traps pet hair and reduces the filter's ability to circulate water and capture debris. Fill the tub no more than three-quarters full to allow for optimal movement.
Wrong Cycles Used? (Cycle Selection)
The Pet Pro Modifier must be selected to activate specialized hair-lifting technology. The Pet Pro Modifier, available on cycles like Normal/Regular, Heavy Duty, and Whites, engages specific water movement designed to loosen and direct hair to the filter. Without the modifier, the feature is not utilized.
Cleaning Procedure: Remove trapped hair, then rinse the filter under water or wipe with a damp cloth.
How To Use the Pet Pro Button on Your Washer
How to Remove and Clean Your Pet Pro Filter
If you need additional assistance, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, Washer model/serial number, and reference Case # 895344
Let’s see what we can do for you!
Christy T
We regret that you are having these concerns with your Washer.
If the Pet Pro Filter is not effectively removing pet hair, investigate these three areas: proper usage, load management, and filter maintenance.
Washer Overloaded? (Load Size)
Proper load size is critical for effective hair capture. Overloading prevents clothes from tumbling freely, which traps pet hair and reduces the filter's ability to circulate water and capture debris. Fill the tub no more than three-quarters full to allow for optimal movement.
Wrong Cycles Used? (Cycle Selection)
The Pet Pro Modifier must be selected to activate specialized hair-lifting technology. The Pet Pro Modifier, available on cycles like Normal/Regular, Heavy Duty, and Whites, engages specific water movement designed to loosen and direct hair to the filter. Without the modifier, the feature is not utilized.
Cleaning Procedure: Remove trapped hair, then rinse the filter under water or wipe with a damp cloth.
How To Use the Pet Pro Button on Your Washer
How to Remove and Clean Your Pet Pro Filter
If you need additional assistance, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, Washer model/serial number, and reference Case # 895344
Let’s see what we can do for you!
Christy T
Written by a customer while visiting maytag.com