Customer reviews from maytag.com
Maytag - 5.2 Cu. Ft. Smart Top Load Washer with Extra Power - Classic SIlver
Average customer rating
4.3
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
189
4 Stars
71
3 Stars
23
2 Stars
12
1 Star
18
82%of customers recommend this product.
(
114 out of
139)
Customer Reviews for Maytag - 5.2 Cu. Ft. Smart Top Load Washer with Extra Power - Classic SIlver
Customer Rating
4
Lengthy Powerand Start Button Process
on October 28, 2025
Posted by: Duck Dynasty
[This review was collected as part of a promotion.] The machine does the job, my only complaint is the time it takes to keep the power button pushed every single time to start. And then hold the button to start the load. Annoyingly long process. So frustrating. The reason Maytag gives is so it does not get turned on accidentally.
Written by a customer while visiting maytag.com
Customer Rating
4
Missing a former feature.
on October 28, 2025
Posted by: Rats ears
[This review was collected as part of a promotion.] I am a long time Maytag buyer. It doesn't have a rinse and spin cycle. It's a drain and spin. I used the rinse and spin frequently to clean any soap residue.
Written by a customer while visiting maytag.com
Customer Rating
1
Terrible Design !
on January 29, 2026
Posted by: Mjaka
from Sparks,Nevada
[This review was collected as part of a promotion.] This washer is Seriously Defective ! Whenever you Wash with Warm or Hot Water Condensation Escapes from the Back of the Lid and Covers the Dial and Electical Panel ! This will Eventually Destroy the Machine ! You can Actually Slide a Paper Towel at
The Back of the Lid Down into the Wash Tub ! Maybe the Designer of this Product Should Try this Washer Himself !
The Back of the Lid Down into the Wash Tub ! Maybe the Designer of this Product Should Try this Washer Himself !
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, January 30, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/Maytag-Facebook
Instagram: https://tinyurl.com/Maytag-Corp-Instagram
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909394.
We’re looking forward to hearing from you.
Christy T
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly at any of the options below:
Facebook: https://tinyurl.com/Maytag-Facebook
Instagram: https://tinyurl.com/Maytag-Corp-Instagram
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #909394.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting maytag.com
Customer Rating
1
Do not buy
on February 6, 2026
Posted by: Bob2700000
[This review was collected as part of a promotion.] The door lock mechanism broken within 2 weeks of purchasing. Would not recommend. I would return but it was past 7 days.
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, February 9, 2026
We really appreciate you letting us know about the issues you're experiencing with the door latch on your Maytag® Washer. We're truly sorry you're having these concerns. You're a valued customer, and we'd love the chance to look into this for you right away.
To connect with us, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #914156.
We’re looking forward to hearing from you.
Marie Q
To connect with us, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #914156.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
2
Disappointed
on March 9, 2026
Posted by: Smatney81
from Hurley Va
[This review was collected as part of a promotion.] I can't give anymore stars because I owned the washer for 38 days exactly and it threw a code althat caused it to quit working. I've now been 3 weeks waiting for the repair shop to get the parts to fix it. Needless to say I thought I was buying the best because it was a Maytag but so far I will never buy another one
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, March 13, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932466.
We’re looking forward to hearing from you.
Marie Q
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932466.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
1
power button failure after 2 uses
on October 26, 2025
Posted by: shercos
[This review was collected as part of a promotion.] after 2 washes the power button failed had to start a claim
Response from maytag.comBy Branded Team, Consumer Care, October 30, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #828286.
Let’s see what we can do for you!
Marie Q
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #828286.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
on January 30, 2026
Posted by: Lynda76
[This review was collected as part of a promotion.] Really love how quiet and the large tub. Gets clothes really clean
Written by a customer while visiting maytag.com
Customer Rating
5
Great features
on September 22, 2025
Posted by: Maytwasher
[This review was collected as part of a promotion.] I bought this a few weeks ago and glad I did! The size is perfect, after it spins the clothes come out almost dry because it did such a great job. I love the different options.
I would recommend this to a friend!
Written by a customer while visiting maytag.com